Role Overview

The Spc II, BT Support position at Sysco Alaska in Anchorage is a crucial role for ensuring the smooth operation of the company's IT infrastructure. This position involves providing technical support, training, and problem resolution for a wide range of IT equipment and systems. The ideal candidate will possess a strong technical background, excellent communication skills, and a proactive approach to problem-solving. This role serves as the local IT expert, bridging the gap between corporate IT initiatives and the daily needs of the Anchorage operating company.

Day in the Life

A typical day for the Spc II, BT Support will be dynamic and varied. It could involve: * Responding to and resolving IT support requests from employees. * Troubleshooting hardware and software issues on workstations, laptops, and mobile devices. * Setting up and configuring new IT equipment. * Training employees on how to use IT systems and software. * Meeting with local management to discuss technology trends and needs. * Coordinating with corporate IT teams on enterprise-wide projects. * Maintaining inventory of IT equipment and supplies. * Ensuring compliance with IT security policies. * Testing and evaluating new technologies. * Documenting IT procedures and solutions. * Escalating complex issues to higher-level support teams. * Conducting regular system health checks and proactive maintenance.

Why Anchorage, Alaska

Anchorage, Alaska, offers a unique blend of urban amenities and outdoor adventure. Working in Anchorage provides opportunities to enjoy a variety of activities, including: * Hiking and mountain biking in the Chugach Mountains. * Fishing in world-class rivers and streams. * Wildlife viewing, including moose, bears, and eagles. * Skiing and snowboarding in the winter months. * Exploring the vibrant arts and culture scene in downtown Anchorage. * Living in a community with a strong sense of local pride and identity. Sysco Alaska offers a supportive and collaborative work environment in Anchorage, where employees can grow their careers while enjoying the unique lifestyle that Alaska has to offer. The location provides a unique opportunity to contribute to the local community while being part of a global leader in foodservice distribution.

Career Path

The Spc II, BT Support position can serve as a stepping stone to various career paths within Sysco's IT organization. Potential career advancement opportunities include: * **BT Support Lead:** Leading a team of BT support specialists and overseeing IT support operations for a larger region. * **System Administrator:** Managing and maintaining servers, networks, and other critical IT infrastructure. * **Network Engineer:** Designing, implementing, and maintaining network infrastructure. * **IT Security Specialist:** Protecting Sysco's IT systems and data from cyber threats. * **Project Manager:** Leading IT projects from initiation to completion. * **IT Manager:** Overseeing all IT operations for a specific business unit or location. Sysco is committed to providing employees with opportunities for professional development and advancement. The company offers training programs, mentorship opportunities, and tuition reimbursement to help employees grow their skills and advance their careers.

Salary & Benefits

The estimated salary range for the Spc II, BT Support position in Anchorage, Alaska, is $55,000 to $75,000 per year. The actual salary may vary depending on experience, skills, and qualifications. Sysco offers a comprehensive benefits package to its employees, including: * **Health Insurance:** Medical, dental, and vision coverage. * **Paid Time Off:** Vacation, sick leave, and holidays. * **Retirement Savings:** 401(k) plan with company match. * **Employee Stock Purchase Plan:** Opportunity to purchase Sysco stock at a discounted price. * **Life Insurance:** Coverage for employees and their dependents. * **Disability Insurance:** Short-term and long-term disability coverage. * **Flexible Spending Accounts:** Pre-tax accounts for healthcare and dependent care expenses. * **Wellness Programs:** Programs to promote employee health and well-being. * **Employee Assistance Program (EAP):** Confidential counseling and support services. * **Tuition Reimbursement:** Assistance with educational expenses.

Sysco Culture

Sysco is a company with a strong culture of teamwork, customer service, and ethical behavior. The company is committed to: * **Providing excellent service to its customers.** * **Creating a positive and supportive work environment for its employees.** * **Operating with integrity and honesty.** * **Giving back to the communities it serves.** Sysco values diversity and inclusion and is committed to creating a workplace where all employees feel valued and respected. The company encourages employees to bring their whole selves to work and to contribute their unique perspectives and experiences.

How to Apply

To apply for the Spc II, BT Support position at Sysco Alaska in Anchorage, please visit the Sysco careers website at [Insert Sysco Careers Website]. * Search for the position by job title or location. * Review the job description and requirements carefully. * Submit your application online. * Be prepared to provide a resume, cover letter, and references.

FAQ

**Q1: What are the essential skills for this role?** A1: The essential skills include technical proficiency in IT support, excellent communication, problem-solving abilities, and customer service experience. **Q2: What is the work environment like at Sysco Alaska?** A2: Sysco Alaska offers a collaborative and supportive work environment where employees are encouraged to grow and develop their careers. **Q3: What opportunities are there for professional development?** A3: Sysco offers various professional development opportunities, including training programs, mentorship, and tuition reimbursement. **Q4: What is the company's commitment to diversity and inclusion?** A4: Sysco is committed to creating a workplace where all employees feel valued and respected, regardless of their background or identity. **Q5: What are the typical hours for this position?** A5: The typical hours are generally standard business hours, but may vary depending on the needs of the business and may include on-call responsibilities. **Q6: Is there opportunity for advancement within Sysco?** A6: Yes, Sysco encourages internal advancement and provides resources and support for employees looking to grow their careers within the company. **Q7: How does Sysco support employee well-being?** A7: Sysco offers wellness programs, an employee assistance program (EAP), and other resources to support employee health and well-being. **Q8: What kind of training is provided for this role?** A8: Sysco provides on-the-job training, as well as access to online learning platforms and other training resources to help employees develop their skills. **Q9: What is the interview process like?** A9: The interview process typically includes a phone screening, followed by one or more in-person or virtual interviews with the hiring manager and other team members. **Q10: What is the most important thing to know about working at Sysco?** A10: The most important thing to know is that Sysco values its employees and is committed to providing a supportive and rewarding work environment. This comprehensive content is designed to attract qualified candidates by providing them with a detailed overview of the position, the company, and the location.