Specialist, Healthcare Menu Systems at Sysco: Your Path to a Rewarding Career

Role Overview

As a Specialist in Healthcare Menu Systems at Sysco, you will be at the forefront of providing essential support and training for our NetIMPAC menu and resident management systems. This pivotal role involves direct interaction with customers, assisting them with system navigation, troubleshooting issues, and ensuring they maximize the benefits of our software. You will be the go-to expert for healthcare foodservice professionals, enabling them to deliver exceptional dining experiences for their residents and patients.

A Day in the Life

Imagine starting your day by reviewing customer accounts and preparing for a web-based training session. You’ll guide healthcare professionals through the intricacies of the NetIMPAC system, showing them how to efficiently manage menus, track nutritional data, and streamline their foodservice operations. After the training, you’ll tackle customer inquiries, troubleshooting technical glitches, and providing clear, concise solutions. You'll also spend time maintaining the recipe and ingredient databases, ensuring accuracy and completeness. Additionally, you'll collaborate with regional teams to create customized menus and shopping lists. A portion of your day will also be dedicated to developing engaging video tutorials and how-to guides, empowering users to become self-sufficient with the system. Your responsibilities extend to account management, including setting up new users, managing billing, and ensuring customer satisfaction.

Why Houston, Texas?

Houston, Texas, is a vibrant and diverse city offering a unique blend of cultural attractions, economic opportunities, and quality of life. As the fourth-largest city in the United States, Houston boasts a thriving job market, particularly in the healthcare and technology sectors. The city is home to the Texas Medical Center, one of the largest medical complexes in the world, making it a hub for healthcare innovation. Houston's affordable cost of living, coupled with its numerous recreational activities and cultural events, makes it an ideal place to live and work. From world-class museums and theaters to professional sports teams and outdoor parks, Houston offers something for everyone. Additionally, Texas has no state income tax, which can significantly increase your take-home pay.

Career Path

At Sysco, we believe in fostering career growth and providing opportunities for advancement. Starting as a Specialist in Healthcare Menu Systems, you can progress through various roles within the organization. Potential career paths include: * **Senior Specialist, Healthcare Menu Systems:** Taking on more complex projects and mentoring junior team members. * **Team Lead, Healthcare Menu Systems:** Overseeing a team of specialists and ensuring optimal performance. * **Training Manager:** Developing and implementing training programs for new and existing customers. * **Product Manager:** Contributing to the development and enhancement of the NetIMPAC system. * **Account Manager:** Building and maintaining relationships with key healthcare clients. Sysco is committed to investing in its employees' professional development, offering a range of training programs and resources to help you achieve your career goals. ## Salary & Benefits The estimated salary range for a Specialist, Healthcare Menu Systems in Houston, Texas is $60,000 to $85,000 per year. This range is influenced by factors such as experience, education, and certifications. Sysco also provides a comprehensive benefits package, including: * **Health Insurance:** Comprehensive medical, dental, and vision coverage. * **Life Insurance:** Basic and supplemental life insurance options. * **Disability Insurance:** Short-term and long-term disability coverage. * **Paid Time Off:** Generous vacation, sick leave, and personal days. * **Paid Holidays:** Paid time off for major holidays. * **401(k) Retirement Plan:** Company matching contributions to help you save for retirement. * **Employee Stock Purchase Plan:** Opportunity to purchase Sysco stock at a discounted rate. * **Health Savings Account (HSA):** Tax-advantaged savings account for healthcare expenses. * **Flexible Spending Account (FSA):** Pre-tax savings account for eligible healthcare and dependent care expenses. * **Employee Assistance Program (EAP):** Confidential counseling and support services for employees and their families. * **Tuition Reimbursement:** Financial assistance for eligible education expenses. * **Wellness Programs:** Resources and programs to support employee health and well-being. ## Sysco Culture Sysco is more than just a company; it's a community of passionate individuals working together to deliver exceptional products and services. We are committed to fostering a diverse and inclusive workplace where every employee feels valued and respected. Our core values include: * **Integrity:** We conduct business with honesty and transparency. * **Excellence:** We strive for continuous improvement and exceptional performance. * **Teamwork:** We collaborate and support each other to achieve common goals. * **Inclusion:** We embrace diversity and create a welcoming environment for all. * **Responsibility:** We are accountable for our actions and committed to sustainability. ## How to Apply If you are a motivated and customer-focused individual with a passion for healthcare foodservice, we encourage you to apply for the Specialist, Healthcare Menu Systems position at Sysco. To apply, please visit our careers website at [SyscoCareers.com](https://SyscoBenefits.co) and search for the job title or location. Submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to reviewing your application! ## Frequently Asked Questions (FAQ) **1. What is the NetIMPAC system?** The NetIMPAC system is a comprehensive menu and resident management software solution designed for healthcare foodservice professionals. It helps streamline menu planning, track nutritional data, manage resident information, and optimize foodservice operations. **2. What kind of training will I receive?** Sysco provides extensive training on the NetIMPAC system, as well as ongoing professional development opportunities to enhance your skills and knowledge. **3. What are the key responsibilities of this role?** The key responsibilities include providing customer support, conducting training sessions, managing customer accounts, maintaining recipe and ingredient databases, and developing training materials. **4. What qualifications are required for this position?** A Bachelor's degree in Nutrition, Dietetics, or Hospitality Management is required. Registered Dietitian (RD) or Certified Dietary Manager (CDM) credentials are preferred. Experience in skilled nursing or senior living communities is also beneficial. **5. What is the work environment like?** The position offers a hybrid work environment, with a combination of office-based and remote work. **6. What opportunities for advancement are available?** Sysco offers various career paths for advancement, including Senior Specialist, Team Lead, Training Manager, Product Manager, and Account Manager. **7. What benefits does Sysco offer?** Sysco offers a comprehensive benefits package, including health insurance, life insurance, disability insurance, paid time off, a 401(k) retirement plan, and more. **8. What is the company culture like at Sysco?** Sysco fosters a diverse and inclusive workplace with a strong emphasis on integrity, excellence, teamwork, inclusion, and responsibility. **9. How do I apply for this position?** Visit our careers website at [SyscoCareers.com](https://SyscoBenefits.co) and search for the job title or location. Submit your resume and cover letter online. **10. Is previous experience with CBORD systems required?** Experience with CBORD systems or other foodservice management software programs is preferred but not required.