Role Overview

The Specialist II position at Sysco Corporate in Houston, Texas, is a crucial role within the Business Technology (BT) support team. This position focuses on providing technical support for a wide range of IT infrastructure technology, including workstations, laptops, iPads, PDA devices, printers, network equipment, and servers. The Specialist II is responsible for ensuring the smooth operation of these devices and providing timely resolution to any technical issues that may arise. They also play a key role in training and mentoring junior support staff and contributing to the development of policies and procedures to improve technology services across the Sysco enterprise.

Day in the Life

A typical day for the Specialist II may involve: * Responding to and resolving IT support requests from employees. * Troubleshooting hardware and software issues on workstations, laptops, and mobile devices. * Installing and configuring new hardware and software. * Performing routine maintenance on IT equipment. * Monitoring network performance and resolving network connectivity issues. * Providing training and support to end-users on IT systems and applications. * Participating in hardware roadmap planning sessions and testing new products. * Developing and documenting IT policies and procedures. * Meeting with local management to discuss technology trends and issues. * Coordinating with other IT teams to resolve complex technical problems. * Managing and maintaining inventory of IT equipment and supplies.

Why Houston, Texas

Houston, Texas, is a vibrant and diverse city with a thriving economy and a high quality of life. It is a major center for the energy, manufacturing, and aerospace industries, and it is home to a large number of Fortune 500 companies, including Sysco. Houston offers a wide range of cultural attractions, including museums, theaters, and concert halls. It also has a vibrant culinary scene, with a diverse array of restaurants and cuisines. The city's affordability, coupled with its job market, makes it an attractive place to live and work. Being the headquarters for Sysco Corporate, working in Houston means being at the heart of the company's operations and having access to numerous career advancement opportunities.

Career Path

The Specialist II position can serve as a stepping stone to more senior roles within the IT department at Sysco. Potential career paths may include: * Team Leader, IT Local Support Specialist * BT Support Lead * Systems Administrator * Network Engineer * IT Manager * IT Director With continued experience and professional development, the Specialist II can advance to positions of increasing responsibility and leadership within the organization.

Salary & Benefits

The estimated salary range for the Specialist II position in Houston, Texas, is $60,000 to $85,000 per year. Sysco also offers a comprehensive benefits package, including: * Health insurance (medical, dental, vision) * Prescription drug coverage * Health savings account (HSA) or flexible spending account (FSA) * Life insurance * Disability insurance (short-term and long-term) * Employee assistance program (EAP) * Retirement savings plan (401(k)) with company match * Paid time off (PTO) including vacation, sick leave, and holidays * Employee stock purchase plan (ESPP) * Tuition reimbursement program * Professional development opportunities * Wellness programs * Employee discounts on Sysco products and services

Sysco Culture

Sysco is a company that values its employees and fosters a culture of teamwork, innovation, and customer service. The company is committed to providing its employees with opportunities for growth and development, and it encourages them to take initiative and contribute their ideas. Sysco is also committed to giving back to the community, and it supports a variety of charitable organizations and initiatives.

How to Apply

Interested candidates can apply for the Specialist II position through the Sysco careers website. The application process typically involves submitting a resume and cover letter, completing an online application form, and participating in one or more interviews.

FAQ

**Q1: What are the key responsibilities of the Specialist II?** A1: The Specialist II is responsible for providing technical support for IT infrastructure technology, training junior support staff, developing IT policies and procedures, and participating in hardware roadmap planning. **Q2: What qualifications are required for this position?** A2: The minimum qualifications include a High School Diploma and 5 years’ experience associated with end user technology support and IT related environments, as well as experience with specific software such as Slack, Dynatrace, and SmartSheet. **Q3: What is the salary range for the Specialist II position?** A3: The estimated salary range is $60,000 to $85,000 per year. **Q4: What benefits does Sysco offer?** A4: Sysco offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and employee discounts. **Q5: What is the career path for the Specialist II position?** A5: The Specialist II position can lead to more senior roles within the IT department, such as Team Leader, Systems Administrator, or IT Manager. **Q6: What is the company culture like at Sysco?** A6: Sysco fosters a culture of teamwork, innovation, and customer service, and it is committed to providing its employees with opportunities for growth and development. **Q7: Where is the Sysco Corporate office located?** A7: The Sysco Corporate office is located in Houston, Texas. **Q8: What kind of training will I receive as a Specialist II?** A8: You will receive on-the-job training and mentoring from senior IT staff, as well as opportunities to participate in professional development programs. **Q9: What is the work environment like at Sysco?** A9: The work environment at Sysco is fast-paced and challenging, but also supportive and collaborative. **Q10: How can I learn more about Sysco?** A10: You can learn more about Sysco by visiting the company's website or by following Sysco on social media.