Will Call Associate at Sysco Kelowna: A Comprehensive Overview

Role Overview

Are you a detail-oriented individual with a knack for accuracy and a passion for ensuring operational efficiency? Sysco Kelowna is seeking a dedicated Will Call Associate to join our team. In this role, you will be responsible for managing the will call process, ensuring that customers receive their orders accurately and efficiently. This position is crucial in maintaining customer satisfaction and supporting the overall success of our operations.

As a Will Call Associate, you will be the face of Sysco for many of our customers who choose to pick up their orders directly. Your responsibilities will include preparing orders for pickup, verifying order accuracy, and providing exceptional customer service. You will also be responsible for maintaining the will call area, ensuring it is organized and safe for both employees and customers.

A Day in the Life of a Will Call Associate

Here’s a glimpse into what your daily routine might look like:

• Morning: Start your day by reviewing the will call orders scheduled for pickup. Prepare the orders by gathering the necessary products from the warehouse and staging them in the will call area. Verify the accuracy of each order to prevent errors.
• Mid-day: As customers arrive to pick up their orders, greet them with a friendly attitude and verify their identity. Process the orders efficiently, ensuring that all items are accounted for and loaded properly. Address any customer inquiries or concerns promptly and professionally.
• Afternoon: Maintain the will call area by organizing products, removing empty pallets, and ensuring the area is clean and safe. Reconcile inventory discrepancies and report any issues to the supervisor. Assist with other warehouse duties as needed, such as stocking shelves or assisting with receiving shipments.
• End of Day: Complete any necessary paperwork, such as logging order pickups and reconciling inventory. Prepare for the next day by reviewing the upcoming will call orders and ensuring that all necessary products are readily available.

Why Kelowna, British Columbia?

Kelowna, located in the heart of the Okanagan Valley, is a vibrant city known for its stunning natural beauty and high quality of life. Living and working in Kelowna offers a unique blend of urban amenities and outdoor adventures.

• Natural Beauty: Kelowna is surrounded by picturesque lakes, mountains, and vineyards. Enjoy activities such as hiking, biking, swimming, and boating during the summer months, and skiing and snowboarding in the winter.
• Thriving Economy: Kelowna has a diverse and growing economy, with opportunities in various industries, including agriculture, tourism, technology, and healthcare.
• Quality of Life: Kelowna offers a relaxed and friendly atmosphere, with a strong sense of community. The city has excellent schools, healthcare facilities, and recreational opportunities.
• Cultural Scene: Kelowna boasts a vibrant arts and culture scene, with numerous galleries, theaters, and music venues. The city hosts several festivals and events throughout the year, showcasing local talent and attracting visitors from around the world.

Career Path for a Will Call Associate at Sysco

Sysco is committed to providing opportunities for growth and advancement to our employees. The Will Call Associate position can serve as a stepping stone to a variety of career paths within the company.

• Warehouse Supervisor: With experience and leadership skills, you can advance to a supervisory role, overseeing the operations of the warehouse and managing a team of employees.
• Inventory Specialist: Develop your expertise in inventory management and become responsible for tracking and controlling inventory levels, ensuring accuracy and minimizing losses.
• Customer Service Representative: Utilize your customer service skills to transition to a role where you interact directly with customers, resolving issues and providing support.
• Sales Representative: With a strong understanding of Sysco's products and services, you can pursue a career in sales, building relationships with customers and growing the business.
• Transportation and Logistics Roles: Roles in dispatch, routing, and other supply chain responsibilities.

Salary and Benefits

The salary for a Will Call Associate at Sysco Kelowna typically ranges from $55,000 to $75,000 per year, depending on experience and qualifications. In addition to a competitive salary, Sysco offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.
• Retirement Savings: 401(k) plan with company match.
• Employee Stock Purchase Plan: Opportunity to purchase Sysco stock at a discounted rate.
• Life Insurance: Company-paid life insurance and disability coverage.
• Professional Development: Opportunities for training and advancement within the company.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Wellness Programs: Resources and programs to support employee health and well-being.

Sysco Culture: Better Together

At Sysco, we are committed to creating a diverse, equitable, and inclusive culture where everyone feels valued and respected. We believe that our differences make us stronger, and we are dedicated to fostering an environment where all employees can thrive.

Our core values include:

• Integrity: We conduct ourselves with honesty and transparency in all that we do.
• Excellence: We strive for excellence in every aspect of our business.
• Teamwork: We work together to achieve our goals, supporting and encouraging one another.
• Inclusion: We embrace diversity and create a welcoming environment for all.
• Responsibility: We take ownership of our actions and are accountable for our results.

How to Apply

If you are a motivated and detail-oriented individual looking for a rewarding career opportunity, we encourage you to apply for the Will Call Associate position at Sysco Kelowna. To apply, please submit your resume and cover letter through our online application portal.

Frequently Asked Questions (FAQ)

1. What are the essential duties of a Will Call Associate?

   The essential duties include preparing orders for pickup, verifying order accuracy, providing excellent customer service, and maintaining the will call area.

2. What qualifications are required for this position?

   A high school diploma or equivalent is required. Previous experience in a warehouse or customer service role is preferred.

3. What skills are important for success in this role?

   Important skills include attention to detail, accuracy, customer service, communication, and organizational skills.

4. What is the work environment like at Sysco Kelowna?

   The work environment is fast-paced and team-oriented. We value collaboration and provide a supportive environment for our employees.

5. What opportunities are there for advancement at Sysco?

   Sysco offers numerous opportunities for advancement, including roles in warehouse supervision, inventory management, customer service, and sales.

6. What benefits does Sysco offer to its employees?

   Sysco offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, and employee stock purchase plans.

7. How does Sysco support diversity and inclusion?

   Sysco is committed to creating a diverse, equitable, and inclusive culture where everyone feels valued and respected.

8. What is the hiring process like at Sysco?

   The hiring process typically includes an online application, a phone screening, and an in-person interview.

9. Is there a physical aspect to the work?

   Yes, the role requires that you be able to lift at least 50 pounds or more.

10. What safety measures are in place?

    Safety is very important, and specific training and requirements will be gone over during the onboarding process.