About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Gatorade, Lay's, Quaker, and Tropicana. Operating in over 200 countries, PepsiCo employs more than 300,000 people dedicated to delivering innovative products that bring joy to consumers while advancing sustainability goals. In North America, PepsiCo's manufacturing operations are at the heart of its supply chain, leveraging cutting-edge technology to ensure efficiency, quality, and reliability across plants. As a Tech Business Engagement Sr Analyst, you'll play a pivotal role in maintaining the operational stability of these critical manufacturing systems.

Role Overview

The Tech Business Engagement Sr Analyst position at PepsiCo in Plano, Texas, is essential for supporting the continuity and performance of manufacturing applications across North American plants. This role focuses on systems like MES, GE Proficy, Wonderware System Platform, RTIME, Digital Quality, and Packaging Room Management. You'll monitor applications daily, resolve incidents, analyze logs, and identify enhancements to boost system robustness, eliminate design breakpoints, and unlock productivity savings. By translating data insights into business impacts, you'll manage enhancements under the techno-functional legacy manufacturing team and collaborate with IT, OT, and business stakeholders to minimize production disruptions and drive strategic roadmap alignment.

Why This Role Matters

In a fast-paced manufacturing environment, reliability is key. This position bridges technical operations and business needs, ensuring seamless integration between plant-floor apps, SAP, and legacy systems. With hands-on involvement in design, development, and deployment of enhancements, you'll directly contribute to PepsiCo's operational excellence and profitability.

Key Responsibilities

Your day-to-day will involve proactive monitoring and resolution to keep manufacturing apps running smoothly. Key responsibilities include:

• Supporting incident and problem management for core apps like MES, Proficy, Wonderware, and RTIME.
• Conducting deep data analytics to identify issue trends across sites, IT/OT systems, SAP, and legacy manufacturing integrations using incidents, performance tools, and logs.
• Proposing enhancements that enhance design robustness, remove breakpoints, and align with the manufacturing roadmap to unlock business capabilities.
• Designing, developing, and piloting minor enhancements for MSA contractor deployment across sites.
• Managing all techno-functional legacy team enhancements, including timelines, business communications, and requirement documentation.
• Supporting cross-functional programs like SAP improvements while maintaining roadmap alignment.
• Leading root cause analysis (RCA) for recurring issues and ensuring action implementation.
• Maintaining SOPs, runbooks, knowledge articles, security patching, and operational controls.
• Participating in operational reviews to highlight performance trends and opportunities.
• Engaging plant operators, site leaders, and SMEs for timely issue resolution.
• Driving continuous improvement through automation and process optimization.

Qualifications & Requirements

To succeed in this role, candidates need a blend of technical expertise and business acumen:

• Bachelor’s degree in Information Systems, Engineering, Supply Chain, or related field (or equivalent experience).
• 5-7 years in IT operations or application support within manufacturing or plant environments.
• Hands-on experience with MES, GE Proficy, Wonderware, RTIME, or similar systems; familiarity with SAP, packaging, and quality integrations preferred.
• Strong troubleshooting skills for logs, metrics, interfaces; basic SQL/database knowledge.
• Understanding of plant-floor dependencies like weighers, sensors, packaging tubes, OITs, and PLCs.
• Working knowledge of ITIL processes (Incident, Problem, Change).
• Excellent communication to engage operators, leaders, and stakeholders.
• Organized, detail-oriented, with ability to manage priorities collaboratively.
• Bonus: Six Sigma, Kaizen, or analytics certifications.

Benefits & Perks

PepsiCo offers a competitive compensation package for the Tech Business Engagement Sr Analyst role, with a salary range of $76,400 - $127,850 USD annually, adjusted based on location, skills, experience, and education. Additional perks include:

• 8% target performance bonus, paid annually based on eligibility.
• Comprehensive benefits: medical, dental, vision, disability, health/dependent care reimbursement accounts.
• Employee Assistance Program (EAP), accident, group legal, and life insurance.
• Paid time off including parental leave, vacation, sick, and bereavement, subject to eligibility.
• Defined Contribution Retirement Plan to secure your future.

Career Growth

At PepsiCo, this Sr Analyst role is a launchpad for advancing in manufacturing IT and operations. Gain exposure to enterprise-wide systems, cross-functional projects, and strategic roadmaps. PepsiCo invests in employee development through training, certifications (e.g., ITIL, Six Sigma), mentorship, and leadership programs. High performers often progress to roles like Tech Lead, Operations Manager, or Digital Transformation Specialist, with opportunities across North America and globally.

Why Join Us

Join PepsiCo to work on impactful projects that power world-class manufacturing. Collaborate with diverse teams in a supportive culture emphasizing innovation, sustainability, and work-life balance. Located in Plano, Texas, enjoy a vibrant hub near Dallas with excellent quality of life. PepsiCo's commitment to inclusion and employee well-being makes it a top employer in the food and beverage industry.

Role FAQs

What manufacturing systems will I work with?

Primarily MES, GE Proficy, Wonderware, RTIME, Digital Quality, and Packaging Room Management, plus integrations with SAP and plant-floor tech.

Is travel required?

Occasional travel to North American plants for engagements and support.

What is the work schedule?

Full-time, with flexibility; may include on-call for incident support.

How does PepsiCo support professional development?

Through training, certifications, and career pathing in IT/OT manufacturing.

Is this role remote?

Primarily on-site in Plano, TX, with hybrid potential based on business needs.