Role Overview

Join Datadog as a Technical Account Manager 2 in Boston, Massachusetts, and become the trusted technical advisor for our largest enterprise customers. As a key member of Datadog's Technical Solutions team, you'll drive customer success by maximizing the value of our industry-leading cloud monitoring and security platform. This role combines deep technical expertise in IT Operations, cloud infrastructure, and observability with customer-facing consulting to ensure clients achieve their business objectives through Datadog's comprehensive product suite.

Datadog's TAMs are product experts who bridge the gap between complex IT environments and tangible business outcomes. You'll work hands-on with AWS, Azure, GCP, container platforms like Kubernetes and Docker, and modern DevOps practices to deliver personalized guidance. Operating in a hybrid model, this position offers the perfect balance of collaboration in our Boston office and flexible remote work.

Perfect for seasoned IT professionals passionate about observability, SRE, and cloud-native technologies, this role provides exposure to cutting-edge monitoring solutions while building lasting customer relationships with Fortune 500 companies.

Key Responsibilities at Datadog

• Strategic Technical Advisory: Guide customers through technical support and product adoption across pre-sales, post-sales, and renewal cycles, ensuring maximum ROI from Datadog investments.
• Environment Analysis: Conduct regular deep-dive assessments of customer IT Operations environments, delivering actionable recommendations to optimize monitoring, alerting, and performance management.
• Customer Advocacy: Champion customer needs by deeply understanding their goals, use cases, and challenges, then architecting solutions through process improvements, feature adoption, and custom configurations.
• Business Reviews: Lead preparation and execution of Monthly and Quarterly Business Reviews (MBRs/QBRs), presenting progress metrics, adoption insights, and strategic roadmaps.
• Cross-Functional Collaboration: Partner with Datadog's product management, engineering, and technical services teams to influence roadmap development and surface customer-driven feature requests.
• Best Practices Evolution: Continuously refine and document technical adoption best practices, creating scalable playbooks for customer success across industries.
• Product Expertise: Master Datadog's full observability platform including Infrastructure Monitoring, APM, Log Management, RUM, Security, and Synthetic Monitoring.
• Travel & Onsite Support: Provide hands-on assistance at customer sites (up to 30% travel), demonstrating solutions and troubleshooting complex production environments.
• Success Metrics: Drive measurable outcomes through product adoption KPIs, renewal expansion, and customer health score improvements.

Qualifications & Requirements

To succeed as a Datadog Technical Account Manager, you'll need proven expertise across modern cloud and DevOps technologies:

• IT Operations Foundation: Strong technical background with hands-on experience managing production environments at enterprise scale.
• Cloud Platform Mastery: Deep, practical experience with AWS, Azure, or GCP including EC2, EKS, Lambda, and multi-cloud architectures.
• Scripting Proficiency: Comfortable with Python, JavaScript, Ruby, Go, PHP, or infrastructure-as-code tools like Chef/Puppet/Ansible.
• DevOps Pipeline Expertise: Experience with Jenkins, GitLab CI, CircleCI and modern delivery practices.
• Container Orchestration: Working knowledge of Docker, Kubernetes, Rancher including monitoring containerized workloads.
• Observability Experience: Hands-on usage of Datadog, New Relic, Dynatrace, or similar APM/monitoring platforms.
• TAM Background: Previous success supporting mid-market or Enterprise customers in cloud/SaaS environments.
• Travel Readiness: Ability to travel up to 30% (auto, train, air) and sit for extended periods during customer workshops.

Datadog celebrates diverse backgrounds. If you're passionate about observability and cloud technologies, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

Datadog offers competitive compensation for Technical Account Managers in Boston, typically ranging from $140,000 - $180,000 base salary plus significant equity (RSUs + ESPP), uncapped performance bonuses, and comprehensive benefits. Total compensation often exceeds $250K+ for top performers.

• Equity Package: New hire RSUs and employee stock purchase plan participation.
• Health & Wellness: Comprehensive medical, dental, vision covering family members + fitness reimbursements.
• Professional Growth: Best-in-class onboarding, product training, career pathing, and mentorship programs.
• Work-Life Balance: Hybrid model, unlimited PTO, generous parental leave, commuter benefits.
• Inclusive Culture: Community Guilds, Inclusion Talks, and intra-departmental buddy programs.

Why Join Datadog?

Datadog is the world's leading observability platform, trusted by 20,000+ organizations including Airbnb, Peloton, and Slack. As a TAM, you'll work with industry innovators while shaping the future of cloud monitoring. Our Boston office fosters collaboration and creativity in a hybrid environment that prioritizes work-life harmony.

Grow your career with continuous learning opportunities, exposure to cutting-edge technologies, and a track record of internal mobility. Join a company consistently ranked as a Best Place to Work with unlimited growth potential in the $50B+ observability market.

How to Apply

Ready to drive customer success with Datadog's observability platform? Apply now for the Technical Account Manager 2 position in Boston! Submit your resume and tell us why you're passionate about cloud monitoring and IT Operations. Our team reviews applications continuously - don't wait to join the observability revolution.

Datadog is an Equal Opportunity Employer.