Role Overview

Join Datadog as a Technical Account Manager 2 in Dublin, Ireland or London, United Kingdom, and become the trusted expert for our largest customers. At Datadog, our Technical Solutions team drives worldwide growth by educating potential clients and ensuring existing customers achieve maximum success with our comprehensive monitoring and security platform. As a TAM, you'll provide hands-on technical services, guiding customers through our full suite of products while translating IT Operations into tangible business value. We value our office culture for collaboration and creativity, operating a hybrid workplace to support work-life harmony.

Datadog (NASDAQ: DDOG) is a leading SaaS platform helping organizations monitor cloud applications, break down silos, and solve complexity in the cloud age. Built by engineers for engineers, we're used across industries for observability, digital transformation, and infrastructure monitoring.

Key Responsibilities at Datadog

• Advise on technical support: Guide customers through pre-sales, post-sales, and renewal processes with expert product adoption strategies.
• Analyze IT environments: Conduct regular assessments of customer IT Operations and deliver recommendations to optimize Datadog value.
• Customer advocacy: Deeply understand client goals and use cases, proposing process improvements, configurations, and features.
• Business reviews: Prepare and participate in Monthly and Quarterly Business Reviews to showcase progress and value.
• Cross-team collaboration: Partner with product management, engineering, and technical services to influence new features and products.
• Evolve best practices: Continuously refine technical adoption strategies for superior customer success.
• Hands-on support: Deliver expert guidance on Datadog's observability tools, cloud monitoring, and security features.
• Travel and engagement: Visit client sites up to 30% of the time, building strong relationships.
• Champion Datadog's mission by enabling cloud migration and infrastructure monitoring for enterprise stacks.

Qualifications & Requirements

To succeed as a Technical Account Manager at Datadog, you'll need:

• Solid technical foundation with hands-on IT Operations experience.
• Confidence in AWS, Azure, or GCP cloud platforms.
• Comfort with scripting in Python, JavaScript, Ruby, Perl, Go, PHP, or configuration tools like Chef/Puppet.
• Expertise in CI/CD pipelines using Jenkins, GitLab, and similar tools.
• Knowledge of containerization with Docker, Kubernetes, or Rancher.
• Prior TAM experience supporting mid-market or Enterprise cloud customers.
• Familiarity with Datadog or comparable cloud monitoring solutions.
• Ability to travel up to 30% and sit for extended periods.

Datadog encourages passionate technologists to apply—even if you don't meet every qualification. We prioritize growth and development.

Salary & Benefits

Earn a competitive salary for Technical Account Manager roles in Dublin or London, plus exceptional perks:

• Competitive base salary with performance incentives.
• Equity package: New hire RSUs and ESPP for long-term wealth building.
• Health insurance: Comprehensive coverage for family members.
• Professional development: Continuous training, product education, and career pathing.
• Mentorship: Intra-departmental buddy program and networking opportunities.
• Work-life balance: Hybrid model, commuter benefits, and fitness reimbursements.
• Inclusive culture: Join Community Guilds, Inclusion Talks, and celebrate diversity.
• Global benefits: Tailored to your location with best-in-breed onboarding.

Why Join Datadog?

Datadog offers a rare blend of growth, profitability, and innovation. As a Technical Account Manager, you'll work with cutting-edge observability tools, collaborate with top engineers, and impact global customers. Our people-first culture empowers you to solve tough problems, take smart risks, and grow professionally. Check out #DatadogLife on Instagram, LinkedIn, and our Learning Center. We're committed to equal opportunity, welcoming diverse backgrounds to drive excellence.

With locations in Dublin and London, enjoy vibrant tech hubs while leveraging hybrid flexibility. Become part of a collaborative community championing professional development and innovation.

How to Apply

Ready to advance your career in cloud monitoring and DevOps? Apply now for the Technical Account Manager 2 position at Datadog. Submit your resume and join our pack today. We review applications quickly—don't miss this opportunity to work with AWS, Kubernetes, Datadog, and more in a high-growth environment.

Note: Benefits may vary by country. Datadog is an equal opportunity employer.