Role Overview

Join Datadog as a Technical Account Manager 3 in Sao Paulo, Brazil, and become a trusted advisor for our largest customers. At Datadog, our Technical Solutions team drives worldwide growth by educating potential clients and ensuring existing customers achieve maximum success with our cloud monitoring and security platform. As a TAM, you'll provide hands-on technical services, supporting product adoption across Datadog's comprehensive suite of observability, monitoring, and security tools. You'll translate complex IT Operations into tangible business value, positioning yourself as an expert in cloud observability and DevOps best practices.

Datadog operates a hybrid workplace model in Sao Paulo, fostering office culture, collaboration, and creativity while supporting work-life harmony. This role requires up to 30% travel to client sites and fluency in Portuguese and English. If you're passionate about AWS, Azure, GCP, containerization, and modern scripting, this is your opportunity to grow with a leader in cloud monitoring.

Key Responsibilities at Datadog

• Advise on technical support: Guide customers through pre-sales, post-sales, and renewal processes with Datadog product adoption strategies.
• Analyze IT environments: Conduct regular assessments of customer IT Operations and deliver recommendations to optimize Datadog value.
• Customer advocacy: Deeply understand client goals and use cases, recommending process improvements, configurations, and features.
• Business reviews: Prepare and participate in Monthly and Quarterly Business Reviews to showcase ROI and roadmap progress.
• Cross-team collaboration: Partner with product management, engineering, and technical services to influence new features and products.
• Evolve best practices: Continuously refine technical adoption strategies and customer success methodologies.
• Hands-on support: Deliver expert guidance on Datadog's full product suite, from infrastructure monitoring to application performance.
• Drive adoption: Ensure customers leverage advanced features like Kubernetes monitoring, CI/CD integrations, and security insights.
• Business value translation: Demonstrate how Datadog's observability platform powers IT Operations success.

Qualifications & Requirements

To succeed as a Technical Account Manager at Datadog in Sao Paulo, you'll need:

• Technical foundation: Solid hands-on experience in IT Operations and cloud environments.
• Cloud expertise: Confident proficiency with AWS, Azure, or GCP platforms.
• Scripting skills: Comfortable with Python, JavaScript, Ruby, Perl, Go, PHP, Chef, or Puppet.
• CI/CD knowledge: Skilled in Jenkins, GitLab, and other automation tools.
• Containerization: Experienced with Docker, Kubernetes, Rancher, or similar technologies.
• TAM experience: Proven track record supporting mid-market or Enterprise cloud customers.
• Datadog familiarity: Hands-on use of Datadog or comparable cloud monitoring tools.
• Language fluency: Fluent in written and spoken Portuguese and English.
• Travel readiness: Able to travel up to 30% and sit for extended periods.

Datadog values diverse backgrounds. If you're passionate about technology and eager to grow, apply even if you don't meet every qualification.

Salary & Benefits

Earn a competitive salary for Technical Account Manager roles in Sao Paulo, plus Datadog's exceptional perks:

• Best-in-breed onboarding for rapid ramp-up.
• Generous global benefits customized for Brazil employees.
• Intra-departmental mentoring and buddy programs.
• New hire RSUs and ESPP for equity ownership.
• Continuous professional development and career pathing.
• Inclusive culture with Community Guilds and Inclusion Talks.
• Competitive equity packages.
• Comprehensive family health insurance.
• Commuter and travel benefits.
• Fitness and wellness reimbursements.

Benefits may vary by location and employment type. Datadog's hybrid model supports Sao Paulo's vibrant tech scene.

Why Join Datadog?

Datadog is the leading monitoring and security platform for cloud applications, trusted by thousands of enterprises. In Sao Paulo, you'll join a high-growth team shaping cloud observability in Latin America. Work with cutting-edge technologies like Kubernetes monitoring, Datadog APM, and cloud security. Our culture emphasizes innovation, inclusion, and growth—perfect for DevOps professionals passionate about customer success. With stock equity, global benefits, and career development, Datadog offers unmatched opportunities in Brazil's tech hub.

Be part of a company where Technical Account Managers are product experts and business drivers. Advance your career in cloud monitoring, observability, and DevOps while enjoying Sao Paulo's dynamic environment.

How to Apply

Ready to elevate customer success at Datadog? Click 'Apply Now' to submit your resume. Highlight your Datadog experience, cloud expertise, and TAM background. We're hiring fast in Sao Paulo—don't miss this chance to join a world-class team. Datadog is an equal opportunity employer committed to diversity.