About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting people, processes, and technologies that power modern organizations. Since 2011, our mission has remained unwavering: stop breaches using the world’s most advanced AI-native platform, the Falcon platform. Serving customers across all industries, CrowdStrike ensures businesses run smoothly, communities stay safe, and lives move forward securely. We foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. Our team shares limitless passion, relentless innovation, and fanatical commitment to customers, community, and each other.

Role Overview

The Technical Account Manager II (Remote, Mexico) role at CrowdStrike is perfect for passionate professionals in internet security and customer advocacy. As a key player in our Premium Support team, you’ll provide proactive technical support, ensuring customer success with the Falcon platform. Work alongside experts who pioneered hacking and internet security defenses. Thrive in a mission-driven environment where your self-starter mindset, customer service excellence, and technical prowess directly contribute to stopping breaches worldwide.

Why This Role Matters

In this position, you’ll engage with customers from SOC frontlines to C-suite executives, driving stability, protection, and empowerment. Leverage CrowdStrike’s cutting-edge tools to resolve issues swiftly and share knowledge that elevates our entire ecosystem.

Key Responsibilities

As Technical Account Manager II, your impact will be immediate and profound:

• Serve as the primary technical contact, augmenting support teams for seamless customer experiences.
• Onboard new customers to CrowdStrike platforms, setting them up for long-term success.
• Perform proactive periodic health checks, deliver product training, and develop/share best practices.
• Act as customer advocate with internal stakeholders, documenting feedback for product evolution.
• Research technical issues timely, providing recommendations and action plans.
• Escalate issues appropriately, maintaining resolution control across cross-functional teams.
• Leverage internal expertise, knowledge bases, and tools for optimal solutions.
• Create reusable knowledge base content to benefit the company and user base.
• Participate in team communications to share best practices and explore new technologies.
• Identify renewal risks, collaborate on remediation, and support sales in expansion opportunities.
• Drive support cases to timely resolutions.

Qualifications & Requirements

To excel, bring these essentials:

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Excellent customer service skills and ability to build technical credibility quickly.
• Superior written and verbal communication; professional fluency in English.
• Proven problem-solving skills and collaborative attitude.
• Up to 25% travel willingness and unwavering commitment to customer success.

Preferred: Computer Science degree, CISSP/ITIL certifications, 3+ years in SaaS customer success/support, Linux/Mac expertise, Python scripting, REST API experience.

Benefits & Perks

CrowdStrike offers unmatched rewards:

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, paid parental/adoption leaves.
• Professional development for all levels.
• Employee Networks, volunteer opportunities, vibrant remote-first culture.
• Great Place to Work Certified globally.

Career Growth

At CrowdStrike, career ownership is real. Access endless learning, mentorship, and advancement in cybersecurity. Our remote-first culture supports work-life balance while fueling innovation. Grow from Technical Account Manager to leadership, impacting global security.

Why Join CrowdStrike

Join a mission that matters: stopping breaches with Falcon’s AI-native power. Enjoy remote flexibility in Mexico, premium culture valuing belonging, and equal opportunity for all. Support veterans and disabilities through affirmative action. Be part of the future of cybersecurity—premium, factual, unstoppable.

Role FAQs

Q: Is this role fully remote? Yes, #LI-Remote allows work from anywhere in Mexico.
Q: What salary can I expect? Estimated 800,000-1,500,000 MXN yearly, based on market rates.
Q: Do I need certifications? CISSP/ITIL preferred but not required.
Q: How much travel? Up to 25%.
Q: English level? Professional fluency mandatory.
Q: Falcon platform experience? Training provided; security passion key.