About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has remained unwavering: stop breaches. We've redefined modern security with the world’s most advanced AI-native platform, the CrowdStrike Falcon platform. Our customers across all industries rely on us to keep their businesses running, communities safe, and lives moving forward. As a mission-driven company, we foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. We're passionate about innovation, customer success, and building a community where talent thrives.

Role Overview

The Technical Account Manager, Italian-speaking (Remote, Europe) role at CrowdStrike is your chance to make a real impact in cybersecurity. Based in Spain, this fully remote position focuses on providing proactive technical support to our Premium Support customers in EMEA. You'll serve as the primary technical contact, ensuring customers maximize the value of the Falcon platform. Ideal for passionate professionals fluent in English and Italian, this role combines customer advocacy, technical expertise, and problem-solving to drive success and prevent breaches. With up to 25% travel, you'll engage directly with SOC teams and C-suite executives.

Why This Role Matters

In a world of evolving threats, your expertise will empower customers to stay protected, stable, and ahead of attackers. Join a team of internet security pioneers who 'wrote the book' on hacking.

Key Responsibilities

As a Technical Account Manager, you'll play a pivotal role in customer success:

• Serve as the primary technical contact, augmenting EMEA support teams.
• Onboard new customers seamlessly to CrowdStrike platforms like Falcon.
• Perform proactive health checks, product training, and share best practices.
• Act as customer advocate, documenting feedback for internal stakeholders.
• Engage across customer organizations, from SOC frontlines to C-suite.
• Research issues timely, provide recommendations, and lead resolutions.
• Escalate when needed, maintaining control with cross-functional teams.
• Leverage internal resources like dev engineers and knowledge bases.
• Create reusable knowledge base content.
• Participate in team communications on best practices and new tech.
• Identify renewal risks and support remediation.
• Collaborate with sales on expansion opportunities.
• Drive timely case resolutions.

Qualifications & Requirements

To succeed, bring these essentials:

• Bachelor’s Degree or equivalent experience.
• Native or fluent English and Italian.
• Experience with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security, and infrastructures.
• Excellent customer service and credibility-building skills.
• Strong written and verbal communication.
• Proven problem-solving abilities.
• Collaborative mindset and up to 25% travel willingness.
• Commitment to customer success.

Bonus: Computer Science degree, CISSP/ITIL certifications, 3+ years in SaaS Customer Success/Support/TAM, deep Linux/Mac expertise.

Benefits & Perks

CrowdStrike offers unmatched rewards:

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, and recharge time.
• Paid parental and adoption leaves.
• Professional development for all levels.
• Employee Networks, volunteer opportunities, and vibrant remote-first culture.
• Great Place to Work Certified globally.

Career Growth

At CrowdStrike, career ownership is key. Access endless growth through training, mentorship, and exposure to cutting-edge cybersecurity. Our remote-first culture supports limitless passion and innovation, with paths to leadership in technical account management, sales engineering, or beyond. We're committed to belonging, supporting veterans and those with disabilities via affirmative action.

Why Join CrowdStrike

Join the mission to stop breaches with the Falcon platform's AI power. Thrive in a premium, high-impact environment valuing your skills. As an equal opportunity employer, we champion diversity—no discrimination based on race, color, creed, ethnicity, religion, sex, sexual orientation, gender identity, or more. The future of cybersecurity starts with you in Spain.

Role FAQs

Q: Is this role remote? Yes, fully remote in Europe, based in Spain.

Q: What languages are required? Native/fluent English and Italian.

Q: What's the travel expectation? Up to 25%.

Q: Do I need cybersecurity certifications? CISSP/ITIL preferred but not required.

Q: How does CrowdStrike support work-life balance? Generous PTO, wellness programs, and remote flexibility.

Q: What's the salary range? Competitive; estimates 60-95K EUR based on market rates.