About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding the people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, the CrowdStrike Falcon platform. This revolutionary technology delivers cloud-native protection, detection, and response capabilities, serving customers across all industries. From Fortune 500 enterprises to dynamic startups, organizations rely on CrowdStrike to keep their businesses operational, communities secure, and futures protected. Our remote-first culture empowers every CrowdStriker with flexibility and autonomy to own their careers, fostering innovation and a fanatical commitment to customer success.

Role Overview

The Technical Account Manager - Tech Touch (Remote, Mexico) is a pivotal role within CrowdStrike's customer success team. As a motivated self-starter, you'll serve as the primary technical contact for customers, augmenting support teams and ensuring seamless adoption of the Falcon platform. This position demands strong customer service, technical problem-solving, and a commitment to ongoing self-education. Operating remotely from Mexico, you'll collaborate with internal experts to deliver exceptional solutions, manage renewals, and drive upsell opportunities. If you thrive in a fast-paced cybersecurity environment with a focus on stopping breaches, this role positions you at the forefront of modern security innovation.

Key Responsibilities

• Serve as a technical contact, augmenting customer support teams during onboarding and beyond.
• Conduct quarterly health checks and business reviews to optimize customer outcomes.
• Participate in TAM on-call rotation during normal business hours to handle inquiries and escalations.
• Leverage internal resources like development engineers and knowledge bases for effective issue resolution.
• Identify renewal risks, collaborate with sales to remediate, and ensure successful renewals and upsells.
• Drive support cases to timely resolution while sharing best practices within the team.

Qualifications & Requirements

To excel as a Technical Account Manager - Tech Touch at CrowdStrike, candidates need a Bachelor’s Degree or equivalent experience, with bonus points for degrees in related fields and 3+ years in Customer Success, Support, or Technical Account Management in SaaS environments. Essential skills include experience with Windows Operating Systems, knowledge of enterprise web technologies, security, and cutting-edge infrastructures. You'll bring excellent customer service skills to quickly establish technical credibility, paired with superior written and verbal communication in professional English fluency. A proven track record in problem-solving, a collaborative attitude, and an unrelenting commitment to customer success are non-negotiable. Our remote-first culture values self-starters passionate about cybersecurity and the mission to stop breaches.

Benefits & Perks

CrowdStrike offers unmatched benefits as a market leader in compensation and equity awards. Enjoy comprehensive physical and mental wellness programs, competitive vacation, holidays for recharge, and paid parental and adoption leaves. Professional development opportunities are available to all employees, regardless of level or role. Build meaningful connections through Employee Networks, geographic neighborhood groups, and volunteer initiatives. Our vibrant office culture—extended to remote workers—includes world-class amenities, and we're certified as a Great Place to Work™ globally. As an equal opportunity employer, CrowdStrike fosters belonging, supporting veterans and individuals with disabilities.

Career Growth

At CrowdStrike, career growth is owner-driven in our remote-first culture. Technical Account Managers have clear paths to senior roles, management, or specialized cybersecurity positions. Ongoing self-education is encouraged, with access to internal tools, knowledge bases, and technical communications sharing best practices on new technologies like the Falcon platform. Collaborate with development engineers and sales teams to hone expertise in AI-native security. Limitless passion and relentless innovation propel CrowdStrikers forward, with professional development programs ensuring you evolve alongside our cutting-edge platform.

Why Join CrowdStrike

Joining CrowdStrike means contributing to a mission that matters: stopping breaches before they occur. Our Falcon platform redefines cybersecurity with AI-powered protection across endpoints, cloud, identity, and data. In this remote Mexico-based role, you'll impact global customers while enjoying flexibility, autonomy, and a supportive community. We're not just a company; we're a movement cultivating fanatical customer commitment, innovation, and belonging. With top-tier compensation, equity, and perks, CrowdStrike empowers you to thrive in a premium, high-growth environment dedicated to modern security.

Role FAQs

Q: Is this role fully remote? Yes, it's remote within Mexico, embracing our remote-first culture.

Q: What experience is required? Bachelor’s or equivalent, Windows OS knowledge, and customer service excellence; 3+ years in SaaS TAM is a plus.

Q: Does it involve on-call duties? Yes, during normal business hours for inquiries and escalations.

Q: What's the focus on renewals? You'll identify risks, collaborate on remediation, and drive upsells with sales.

Q: How does CrowdStrike support career growth? Through development programs, internal expertise access, and a culture of autonomy.

Q: Is English fluency mandatory? Yes, professional fluency is required for global customer interactions.