About CrowdStrike

CrowdStrike stands as a global leader in cybersecurity, safeguarding people, processes, and technologies that power modern organizations. Since 2011, our unwavering mission has been to stop breaches using the world's most advanced AI-native platform, the Falcon platform. Serving customers across all industries, CrowdStrike ensures businesses run smoothly, communities stay safe, and lives progress without interruption. We foster a mission-driven culture emphasizing flexibility, autonomy, and a relentless focus on innovation, customer success, and community impact. As a Great Place to Work Certified™ company worldwide, CrowdStrike empowers every team member to own their career trajectory.

Role Overview

The Technical Account Manager - Tech Touch (Remote, Brazil) role is pivotal in delivering exceptional post-sales support to CrowdStrike's valued customers. This position is fully remote, aligning with our remote-first culture, and offers the opportunity to work from anywhere in Brazil while collaborating with global teams. As a motivated self-starter, you'll serve as the primary technical contact, augmenting support teams, conducting health checks, and driving renewals. Success demands strong customer service, technical problem-solving, and a passion for cybersecurity excellence using the Falcon platform.

Why This Role Matters

In this tech touch-focused TAM role, you'll leverage CrowdStrike's cutting-edge tools to proactively manage customer relationships, mitigate risks, and ensure seamless adoption of our AI-powered security solutions. Your efforts directly contribute to stopping breaches and fueling customer growth.

Key Responsibilities

Thrive in a dynamic environment with these core duties:

• Serve as the go-to technical contact, augmenting customer support teams during onboarding and beyond.
• Perform quarterly health checks and business reviews to optimize customer environments.
• Participate in TAM on-call rotation (normal business hours) to handle inquiries and escalations efficiently.
• Escalate issues to management when needed and drive support cases to timely resolutions.
• Leverage internal resources like development engineers, knowledge bases, and tools for effective solutions.
• Identify renewal risks, collaborate with sales for remediation, and support upsell opportunities.
• Share best practices through team communications and stay ahead of emerging security technologies.

Qualifications & Requirements

To excel, bring these essentials:

• Bachelor’s Degree or equivalent practical experience.
• Hands-on experience with Windows Operating Systems.
• Knowledge of enterprise web technologies, security, and modern infrastructures.
• Outstanding customer service skills to build instant technical credibility.
• Excellent written and verbal communication, with professional fluency in English.
• Proven problem-solving abilities and a collaborative, customer-success mindset.

Bonus Points: A degree in a related field, 3+ years in Customer Success/Support/TAM in SaaS, especially cybersecurity.

Benefits & Perks

CrowdStrike offers unmatched rewards:

• Market-leading compensation and equity awards for long-term wealth building.
• Comprehensive physical and mental wellness programs.
• Competitive vacation, holidays, paid parental/adoption leaves.
• Professional development for all levels.
• Employee Networks, volunteer opportunities, and vibrant remote-first culture.
• World-class amenities in offices (when visiting) and global Great Place to Work™ certification.

Career Growth

At CrowdStrike, career ownership is key. This TAM role opens doors to advanced positions in customer success, technical sales, or product management. Our remote-first culture supports limitless growth through ongoing education, internal mobility, and exposure to Falcon platform innovations. Join a team where passion meets opportunity.

Why Join CrowdStrike

Be part of a mission that stops breaches and redefines security. CrowdStrike's Falcon platform leads with AI-native protection, trusted by Fortune 500 firms. Enjoy remote flexibility in Brazil, premium benefits, and a culture valuing diversity, equity, and inclusion. We're an equal opportunity employer supporting veterans and disabilities via affirmative action. The future of cybersecurity starts with you—apply today.

Role FAQs

Q: Is this role fully remote? Yes, remote from anywhere in Brazil (#LI-Remote).

Q: What is the on-call expectation? During normal business hours only.

Q: Do I need cybersecurity experience? Technical skills in Windows/security are key; bonus for SaaS TAM background.

Q: How does CrowdStrike support work-life balance? Generous PTO, wellness programs, and remote-first policies.

Q: What's the interview process like? Multi-stage with technical demos, customer scenarios, and culture fit.