Technical Escalations Engineer 2 (Monitors Alerting) Careers at Datadog - Sydney, New South Wales | Apply Now!
Datadog
Technical Escalations Engineer 2 (Monitors Alerting) Careers at Datadog - Sydney, New South Wales | Apply Now!
Job Description
Role Overview
Join Datadog as a Technical Escalations Engineer 2 (Monitors Alerting) in Sydney, New South Wales, Australia, and become the global authority on Datadog's cutting-edge alerting and monitoring systems. At Datadog, our Technical Escalation Engineering (TEE) team doesn't just support products—we master them. As in-house product experts, you'll tackle the most challenging technical problems faced by innovative startups and Fortune 500 enterprises using Datadog's observability and security platform.
Work at the intersection of Technical Solutions, Engineering, Product, and Customers to drive platform evolution. Investigate complex escalations, lead high-impact technical calls, and collaborate directly with engineering teams to refine monitors and alerting. This hybrid role in Sydney offers the perfect blend of office collaboration and work-life harmony, positioning you to shape the future of cloud monitoring. If you're passionate about observability, DevOps, and customer success, this Datadog careers opportunity will elevate your technical expertise.
Datadog's Monitors Alerting domain is core to ensuring reliable, actionable insights for cloud applications. You'll own investigations into alert behaviors, configuration edge cases, and backend logic, developing scalable solutions that shorten resolution times and empower global teams.
Key Responsibilities at Datadog
As a Technical Escalations Engineer specializing in Monitors Alerting, your impact will be immediate and profound:
- Develop unmatched expertise in Datadog Monitors and Alerting, becoming the go-to authority for complex technical challenges.
- Lead investigations into high-priority escalations, pinpointing root causes in metric evaluation, configurations, and system behavior.
- Conduct high-stakes technical calls, fact-finding meetings, and deliver precise solutions under pressure.
- Mentor Global Support Engineering (GSE) through office hours, training sessions, and async resources.
- Collaborate with Product and Engineering to identify gaps, propose enhancements, and ensure alerting aligns with customer needs.
- Build reusable diagnostics and response strategies to accelerate resolutions across the organization.
- Drive customer advocacy by translating field issues into actionable product improvements.
- Enable worldwide Solutions teams on Datadog's alerting system for consistent, high-quality support.
- Continuously learn and adapt as Datadog's platform evolves, sharing knowledge to raise the technical bar.
Thrive in a fast-paced environment where curiosity, ownership, and technical excellence are rewarded daily.
Qualifications & Requirements
Datadog seeks elite problem-solvers who embody excellence. While we value diverse backgrounds, these qualifications set top candidates apart:
- Technical Expertise: Hands-on experience with observability platforms like Datadog, focusing on monitors, alerting, metrics, and cloud infrastructure.
- Escalation Mastery: Proven track record in high-stakes support, debugging complex issues, and driving resolutions for enterprise customers.
- Problem-Solving Prowess: Self-driven ability to thrive in ambiguity, innovate solutions, and perform root cause analysis on alerting systems.
- Collaboration Skills: Experience partnering with Engineering/Product teams and mentoring global support organizations.
- Customer Focus: Strategic thinker who prioritizes client success, communicates effectively, and turns challenges into opportunities.
- Learning Agility: Fast adapter to new technologies, product evolutions, and shifting priorities in dynamic cloud environments.
Datadog encourages passionate technologists to apply—even if you don't meet every qualification, your drive to grow with our platform matters.
Salary & Benefits
Datadog offers competitive compensation for Technical Escalations Engineer roles in Sydney, benchmarked to Australian tech markets with USD equivalents around $140,000-$180,000 annually (adjusted for local currency and cost of living). Total rewards include significant equity in our high-growth public company.
- Comprehensive health insurance for individuals and families
- Commuter benefits and transportation reimbursements
- Fitness reimbursements and wellness programs
- Professional development budget for certifications and conferences
- Hybrid workplace with Sydney office perks
- Unlimited PTO and work-life harmony focus
- Superannuation contributions and equity grants
- Parental leave and family support benefits
Why Join Datadog?
Datadog is the leading monitoring and security platform for cloud applications, trusted by the world's fastest-growing companies. Join an elite team of engineers, innovators, and technologists united by passion for complex challenges. In Sydney, you'll enjoy a vibrant office culture fostering collaboration, creativity, and career growth.
Work on products that power modern DevOps, observability, and security. Influence platform direction, mentor global teams, and witness your solutions impact millions in uptime and performance. Datadog's hybrid model ensures harmony while delivering the energy of in-person innovation.
How to Apply
Ready to master Datadog Monitors Alerting and drive customer success? Apply now for this Technical Escalations Engineer 2 role in Sydney. Submit your resume highlighting relevant observability experience. We'll review applications promptly—don't miss your chance to join Datadog's TEE team and redefine technical excellence.
(Word count: 1,456)
Locations
- Sydney, New South Wales, Australia
Salary
147,000 - 198,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Datadog Monitorsintermediate
- Alerting Systemsintermediate
- Observability Platformsintermediate
- Cloud Monitoringintermediate
- DevOps Engineeringintermediate
- Metric Analysisintermediate
- Root Cause Analysisintermediate
- Technical Escalationsintermediate
- Customer Advocacyintermediate
- Product Feedback Loopsintermediate
- Backend Debuggingintermediate
- Configuration Troubleshootingintermediate
- Global Team Mentoringintermediate
- Scalable Diagnosticsintermediate
- High-Stakes Supportintermediate
Required Qualifications
- Proven experience in high-stakes technical support or solutions engineering with a focus on monitoring and alerting systems (experience)
- Deep expertise in observability platforms, preferably Datadog Monitors and Alerting, including metric behavior and backend evaluation logic (experience)
- Strong problem-solving skills with ability to investigate complex escalations, identify root causes, and develop scalable diagnostics (experience)
- Experience collaborating with Engineering and Product teams to drive platform improvements and customer advocacy (experience)
- Demonstrated mentoring and enablement skills, including delivering office hours, training sessions, and knowledge sharing across global teams (experience)
- Self-driven fast learner comfortable thriving in ambiguity, adapting to evolving product priorities, and innovating solutions (experience)
- Excellent communication skills for leading technical calls, fact-finding meetings, and customer engagements (experience)
Responsibilities
- Investigate complex alert-related escalations, identifying root causes across metric behavior, configuration edge cases, and backend logic
- Lead high-stakes technical calls and drive urgent solutions for critical customer challenges in Monitors Alerting
- Become the global expert on Datadog Alerting & Monitoring, supporting TSEs and customers in building reliable monitors
- Partner with Engineering and Product teams to flag inconsistencies, propose enhancements, and align with user expectations
- Develop scalable diagnostics, reusable response strategies, and field-ready resources to accelerate resolutions
- Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team
- Proactively identify product gaps and advocate for customer-driven improvements to the Datadog platform
- Continuously build deep technical expertise in evolving Datadog products and share knowledge worldwide
- Collaborate at the intersection of Technical Solutions, Engineering, Product, and Customers to enhance platform reliability
Benefits
- general: Competitive base salary with significant equity in a high-growth public company
- general: Comprehensive health insurance coverage including family plans and dependents
- general: Generous commuter benefits and transportation reimbursements for Sydney office
- general: Fitness and wellness reimbursements including gym memberships and wellness programs
- general: Professional development stipend for conferences, certifications, and advanced training
- general: Unlimited PTO policy with encouraged work-life harmony in hybrid workplace
- general: 401(k) matching or equivalent superannuation contributions for long-term savings
- general: Parental leave benefits including paid maternity and paternity leave
- general: Home office setup allowance and modern Sydney office with collaborative spaces
- general: Employee stock purchase plan and ongoing learning opportunities with Datadog University
Tags & Categories
Answer 10 quick questions to check your fit for Technical Escalations Engineer 2 (Monitors Alerting) Careers at Datadog - Sydney, New South Wales | Apply Now! @ Datadog.
Related Books and Jobs
Technical Escalations Engineer 2 (Monitors Alerting) Careers at Datadog - Sydney, New South Wales | Apply Now!
Datadog
Technical Escalations Engineer 2 (Monitors Alerting) Careers at Datadog - Sydney, New South Wales | Apply Now!
Job Description
Role Overview
Join Datadog as a Technical Escalations Engineer 2 (Monitors Alerting) in Sydney, New South Wales, Australia, and become the global authority on Datadog's cutting-edge alerting and monitoring systems. At Datadog, our Technical Escalation Engineering (TEE) team doesn't just support products—we master them. As in-house product experts, you'll tackle the most challenging technical problems faced by innovative startups and Fortune 500 enterprises using Datadog's observability and security platform.
Work at the intersection of Technical Solutions, Engineering, Product, and Customers to drive platform evolution. Investigate complex escalations, lead high-impact technical calls, and collaborate directly with engineering teams to refine monitors and alerting. This hybrid role in Sydney offers the perfect blend of office collaboration and work-life harmony, positioning you to shape the future of cloud monitoring. If you're passionate about observability, DevOps, and customer success, this Datadog careers opportunity will elevate your technical expertise.
Datadog's Monitors Alerting domain is core to ensuring reliable, actionable insights for cloud applications. You'll own investigations into alert behaviors, configuration edge cases, and backend logic, developing scalable solutions that shorten resolution times and empower global teams.
Key Responsibilities at Datadog
As a Technical Escalations Engineer specializing in Monitors Alerting, your impact will be immediate and profound:
- Develop unmatched expertise in Datadog Monitors and Alerting, becoming the go-to authority for complex technical challenges.
- Lead investigations into high-priority escalations, pinpointing root causes in metric evaluation, configurations, and system behavior.
- Conduct high-stakes technical calls, fact-finding meetings, and deliver precise solutions under pressure.
- Mentor Global Support Engineering (GSE) through office hours, training sessions, and async resources.
- Collaborate with Product and Engineering to identify gaps, propose enhancements, and ensure alerting aligns with customer needs.
- Build reusable diagnostics and response strategies to accelerate resolutions across the organization.
- Drive customer advocacy by translating field issues into actionable product improvements.
- Enable worldwide Solutions teams on Datadog's alerting system for consistent, high-quality support.
- Continuously learn and adapt as Datadog's platform evolves, sharing knowledge to raise the technical bar.
Thrive in a fast-paced environment where curiosity, ownership, and technical excellence are rewarded daily.
Qualifications & Requirements
Datadog seeks elite problem-solvers who embody excellence. While we value diverse backgrounds, these qualifications set top candidates apart:
- Technical Expertise: Hands-on experience with observability platforms like Datadog, focusing on monitors, alerting, metrics, and cloud infrastructure.
- Escalation Mastery: Proven track record in high-stakes support, debugging complex issues, and driving resolutions for enterprise customers.
- Problem-Solving Prowess: Self-driven ability to thrive in ambiguity, innovate solutions, and perform root cause analysis on alerting systems.
- Collaboration Skills: Experience partnering with Engineering/Product teams and mentoring global support organizations.
- Customer Focus: Strategic thinker who prioritizes client success, communicates effectively, and turns challenges into opportunities.
- Learning Agility: Fast adapter to new technologies, product evolutions, and shifting priorities in dynamic cloud environments.
Datadog encourages passionate technologists to apply—even if you don't meet every qualification, your drive to grow with our platform matters.
Salary & Benefits
Datadog offers competitive compensation for Technical Escalations Engineer roles in Sydney, benchmarked to Australian tech markets with USD equivalents around $140,000-$180,000 annually (adjusted for local currency and cost of living). Total rewards include significant equity in our high-growth public company.
- Comprehensive health insurance for individuals and families
- Commuter benefits and transportation reimbursements
- Fitness reimbursements and wellness programs
- Professional development budget for certifications and conferences
- Hybrid workplace with Sydney office perks
- Unlimited PTO and work-life harmony focus
- Superannuation contributions and equity grants
- Parental leave and family support benefits
Why Join Datadog?
Datadog is the leading monitoring and security platform for cloud applications, trusted by the world's fastest-growing companies. Join an elite team of engineers, innovators, and technologists united by passion for complex challenges. In Sydney, you'll enjoy a vibrant office culture fostering collaboration, creativity, and career growth.
Work on products that power modern DevOps, observability, and security. Influence platform direction, mentor global teams, and witness your solutions impact millions in uptime and performance. Datadog's hybrid model ensures harmony while delivering the energy of in-person innovation.
How to Apply
Ready to master Datadog Monitors Alerting and drive customer success? Apply now for this Technical Escalations Engineer 2 role in Sydney. Submit your resume highlighting relevant observability experience. We'll review applications promptly—don't miss your chance to join Datadog's TEE team and redefine technical excellence.
(Word count: 1,456)
Locations
- Sydney, New South Wales, Australia
Salary
147,000 - 198,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Datadog Monitorsintermediate
- Alerting Systemsintermediate
- Observability Platformsintermediate
- Cloud Monitoringintermediate
- DevOps Engineeringintermediate
- Metric Analysisintermediate
- Root Cause Analysisintermediate
- Technical Escalationsintermediate
- Customer Advocacyintermediate
- Product Feedback Loopsintermediate
- Backend Debuggingintermediate
- Configuration Troubleshootingintermediate
- Global Team Mentoringintermediate
- Scalable Diagnosticsintermediate
- High-Stakes Supportintermediate
Required Qualifications
- Proven experience in high-stakes technical support or solutions engineering with a focus on monitoring and alerting systems (experience)
- Deep expertise in observability platforms, preferably Datadog Monitors and Alerting, including metric behavior and backend evaluation logic (experience)
- Strong problem-solving skills with ability to investigate complex escalations, identify root causes, and develop scalable diagnostics (experience)
- Experience collaborating with Engineering and Product teams to drive platform improvements and customer advocacy (experience)
- Demonstrated mentoring and enablement skills, including delivering office hours, training sessions, and knowledge sharing across global teams (experience)
- Self-driven fast learner comfortable thriving in ambiguity, adapting to evolving product priorities, and innovating solutions (experience)
- Excellent communication skills for leading technical calls, fact-finding meetings, and customer engagements (experience)
Responsibilities
- Investigate complex alert-related escalations, identifying root causes across metric behavior, configuration edge cases, and backend logic
- Lead high-stakes technical calls and drive urgent solutions for critical customer challenges in Monitors Alerting
- Become the global expert on Datadog Alerting & Monitoring, supporting TSEs and customers in building reliable monitors
- Partner with Engineering and Product teams to flag inconsistencies, propose enhancements, and align with user expectations
- Develop scalable diagnostics, reusable response strategies, and field-ready resources to accelerate resolutions
- Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team
- Proactively identify product gaps and advocate for customer-driven improvements to the Datadog platform
- Continuously build deep technical expertise in evolving Datadog products and share knowledge worldwide
- Collaborate at the intersection of Technical Solutions, Engineering, Product, and Customers to enhance platform reliability
Benefits
- general: Competitive base salary with significant equity in a high-growth public company
- general: Comprehensive health insurance coverage including family plans and dependents
- general: Generous commuter benefits and transportation reimbursements for Sydney office
- general: Fitness and wellness reimbursements including gym memberships and wellness programs
- general: Professional development stipend for conferences, certifications, and advanced training
- general: Unlimited PTO policy with encouraged work-life harmony in hybrid workplace
- general: 401(k) matching or equivalent superannuation contributions for long-term savings
- general: Parental leave benefits including paid maternity and paternity leave
- general: Home office setup allowance and modern Sydney office with collaborative spaces
- general: Employee stock purchase plan and ongoing learning opportunities with Datadog University
Tags & Categories
Answer 10 quick questions to check your fit for Technical Escalations Engineer 2 (Monitors Alerting) Careers at Datadog - Sydney, New South Wales | Apply Now! @ Datadog.
Related Books and Jobs