Role Overview

Join Datadog as a Technical Escalations Engineer 3 (Internal Developer Portal) in Boston, Massachusetts, and become part of an elite team driving global customer success. At Datadog, our Technical Escalation Engineering (TEE) team doesn't just support products—we master them. As in-house product experts, you'll tackle the most challenging technical problems faced by innovative startups and Fortune 500 enterprises alike.

Working at the intersection of Technical Solutions, Engineering, Product, and Customers, you'll harness the full power of Datadog's observability and security platform. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, you'll deliver high-impact solutions that shape customer experiences and platform evolution. This hybrid role in Boston offers the perfect balance of collaboration, creativity, and work-life harmony.

Datadog values diverse backgrounds and encourages passionate technologists to apply, even if you don't meet every qualification on day one. Your career will thrive in an environment that rewards curiosity, ownership, and technical excellence.

Key Responsibilities at Datadog

• Develop deep technical expertise in Internal Developer Portal and continuously learn as products evolve to become the go-to authority.
• Investigate complex escalations, lead high-stakes technical calls, and drive solutions for critical customer challenges with precision.
• Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering (GSE) team worldwide.
• Partner with Engineering and Product teams to proactively identify gaps and advocate for customers in platform improvements.
• Troubleshoot mission-critical issues affecting performance, scalability, and reliability of cloud applications.
• Conduct in-depth fact-finding meetings and complex investigations to resolve escalated support tickets.
• Create knowledge-sharing resources, documentation, and best practices for team enablement.
• Collaborate on product roadmap influence through customer insights and technical feedback.
• Monitor emerging observability trends to anticipate and prevent customer issues proactively.

Qualifications & Requirements

To excel as a Technical Escalations Engineer at Datadog, you should embody these core qualities:

• Self-driven problem solver obsessed with excellence, thriving in ambiguity and pushing beyond expectations.
• Strategic, client-centric thinker who balances technical feasibility with superior customer experience.
• Independent fast learner mastering new technologies and crafting innovative solutions rapidly.
• Experienced customer advocate comfortable with high-stakes technical support and turning challenges into opportunities.
• Collaborative mentor who elevates team technical standards through knowledge sharing.

Bonus Points: Computer Science/Engineering degree, experience with Zendesk, Jira, Confluence, or similar tools. Familiarity with Datadog, cloud platforms (AWS, Azure, GCP), Kubernetes, and observability best practices highly valued.

Salary & Benefits

Datadog offers competitive compensation for Technical Escalations Engineers in Boston, typically ranging from $165,000 to $225,000 annually, plus equity and performance bonuses. Our comprehensive benefits package includes:

• Competitive equity grants with long-term growth potential
• Comprehensive family health insurance coverage
• Generous 401(k) matching program
• Unlimited PTO and flexible hybrid work model
• Fitness reimbursements and wellness stipends
• Professional development budget for certifications
• Commuter benefits and transportation allowances
• Home office setup and equipment provisions

Why Join Datadog?

Datadog is the leading monitoring and security platform for cloud applications, trusted by the world's most innovative companies. As a Technical Escalations Engineer, you'll work on cutting-edge observability solutions powering modern DevOps, SRE, and platform engineering teams.

Our Boston office fosters collaboration and creativity in a hybrid environment designed for work-life harmony. Join a team of elite problem-solvers who redefine solutions, influence product direction, and make immediate impact. At Datadog, your expertise shapes the future of cloud observability and security.

Experience rapid career growth through global mentorship opportunities, direct Engineering collaboration, and continuous learning in fast-evolving technologies like Internal Developer Portals, Kubernetes monitoring, and AI-driven observability.

How to Apply

Ready to elevate your career with Datadog? Click 'Apply Now' to join our Technical Escalations Engineering team in Boston. We're seeking passionate technologists ready to master complex challenges and drive customer success. Don't meet every requirement? Apply anyway—Datadog values growth mindset and diverse perspectives.

Be part of building the gold standard in technical excellence. Your journey with Datadog starts today.