Technical Support Engineer 1 - 2 Careers at Datadog - Seoul, South Korea | Apply Now!
Datadog
Technical Support Engineer 1 - 2 Careers at Datadog - Seoul, South Korea | Apply Now!
Job Description
Role Overview
Join Datadog as a Technical Support Engineer 1-2 in Seoul, South Korea and become the in-house product expert driving global growth. Our Technical Solutions team empowers potential customers through education and ensures existing customers achieve success and satisfaction. You'll share technical and product expertise via multi-channel support, demos, and presentations. Experience the immediate impact of your contributions while tackling challenging problems in a collaborative environment.
Datadog champions office culture built on relationships, collaboration, and creativity. Our hybrid work model supports the ideal work-life balance for data dogs worldwide. As a Technical Support Engineer, you'll work 3-5 days per week in our Seoul office, fostering innovation through face-to-face interactions.
Key Responsibilities at Datadog
- Engage customers through multiple channels (ticketing systems, real-time chat, screen sharing tools) to understand and resolve technical support requests while providing ongoing platform education.
- Reproduce complex technical issues and develop deep expertise across Datadog's 600+ integrations covering cloud, infrastructure, and application monitoring.
- Collect and share customer feedback to participate in internal product discussions and roadmap improvements.
- Become a specialized expert in one or more Datadog product areas through comprehensive training programs.
- Deliver technical demonstrations and presentations that showcase Datadog's observability platform capabilities.
- Maintain 3-5 days weekly presence in the Datadog Seoul office to maximize collaboration.
- Drive customer success metrics through proactive support and relationship building.
- Collaborate with global teams to ensure seamless support across APAC and worldwide customers.
- Continuously learn and adapt to emerging cloud technologies and customer needs.
Qualifications & Requirements
Datadog seeks passionate technologists for our Technical Support Engineer roles. We value potential over perfection:
- Technical Foundation: Computer Science/Engineering degree or bootcamp graduate with programming experience and Linux fundamentals.
- Community Engagement: Proven contributions to open source projects (code, bug reports) and engineering communities (meetups, forums).
- Learning Mindset: Self-motivated with meticulous attention to detail and relentless drive for continuous learning.
- Customer Focus: Critical thinker employing customer-centric approaches to problem-solving.
- Communication Excellence: Exceptional written and verbal communicator comfortable with technical and non-technical audiences.
- Flexibility: Willingness to work weekend shifts as needed for global customer support.
Don't meet every requirement? Apply anyway! Datadog values passion for technology and growth potential above perfect checklists.
Salary & Benefits
Datadog offers competitive compensation for Technical Support Engineers in Seoul, estimated at $55,000 - $85,000 USD annually based on experience, plus comprehensive benefits:
- Equity & Ownership: New hire RSU grants and ESPP participation.
- World-Class Onboarding: Structured programs ensuring rapid ramp-up success.
- Global Benefits Package: Comprehensive health coverage for family members.
- Mentorship Programs: Dedicated mentors and buddy systems for career acceleration.
- Professional Development: Continuous training, product education, and clear career paths.
- Inclusive Culture: Community guilds, inclusion talks, and people-first environment.
- Wellness Support: Fitness reimbursements and commuter benefits.
- Hybrid Flexibility: Balanced office collaboration with work-life harmony.
Why Join Datadog?
Datadog (NASDAQ: DDOG) delivers rare growth and profitability in SaaS, breaking down cloud complexity through comprehensive observability. Used by organizations worldwide, we're built by engineers for engineers. Join our collaborative, pragmatic community where we solve tough problems, take smart risks, and celebrate success.
As a Seoul Technical Support Engineer, you'll:
- Work with cutting-edge observability technology serving Fortune 500 clients.
- Access unlimited learning through Datadog University and product training.
- Contribute to global customer success across diverse industries.
- Grow within a company prioritizing professional development and innovation.
- Experience #DatadogLife through Instagram, LinkedIn, and our Learning Center.
Datadog is an equal opportunity employer committed to diversity across all protected characteristics.
How to Apply
Ready to join the pack? Apply now for the Technical Support Engineer 1-2 position in Seoul, South Korea. Submit your resume highlighting open source contributions, technical projects, and customer support experience. Our team reviews applications continuously—don't wait to launch your Datadog career!
For accessibility accommodations, complete our request form. Learn about our AI Interview Guidelines and Privacy Notice.
Locations
- Seoul, South Korea
Salary
57,750 - 93,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Datadog Monitoringintermediate
- Cloud Observabilityintermediate
- DevOps Practicesintermediate
- Linux Administrationintermediate
- Programming Pythonintermediate
- Infrastructure Monitoringintermediate
- API Integrationsintermediate
- Troubleshooting Cloud Appsintermediate
- Customer Support Engineeringintermediate
- Open Source Contributionsintermediate
- SaaS Platform Supportintermediate
- Real-time Chat Supportintermediate
- Screen Sharing Toolsintermediate
- Ticketing Systemsintermediate
- Product Demonstrationsintermediate
Required Qualifications
- Computer Science or Engineering degree or bootcamp graduate (experience)
- Active contributions to open source projects and engineering communities (experience)
- Strong self-motivation, attention to detail, and passion for continuous learning (experience)
- Customer-centric critical thinker with effective written and verbal communication (experience)
- Programming experience and fundamental Linux knowledge (experience)
- Ability to work weekend shifts when required (experience)
Responsibilities
- Communicate with customers across multiple channels including ticketing systems, real-time chat, and screen sharing tools
- Identify and resolve technical support requests while continuously educating customers on platform usage
- Reproduce technical issues and gain deep knowledge of Datadog's 600+ integrations
- Participate in internal team and product discussions based on customer feedback
- Develop expertise in one or more Datadog product areas through specialized training
- Work 3-5 days per week in the Datadog Seoul office
- Provide technical demos and presentations to educate potential and existing customers
- Collaborate with global teams to drive customer success and satisfaction
- Monitor and analyze customer interactions to improve product adoption
Benefits
- general: Competitive stock equity (RSU) and Employee Stock Purchase Plan (ESPP)
- general: Comprehensive global health insurance coverage for family
- general: World-class onboarding and continuous professional development
- general: Departmental mentorship and buddy programs for networking
- general: Inclusive company culture with community guilds and inclusion talks
- general: Hybrid work environment with 3-5 days in Seoul office
- general: Generous commuter benefits and transportation reimbursements
- general: Fitness and wellness program reimbursements
- general: Product training and clear career path progression
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Engineer 1 - 2 Careers at Datadog - Seoul, South Korea | Apply Now! @ Datadog.
Related Books and Jobs
Technical Support Engineer 1 - 2 Careers at Datadog - Seoul, South Korea | Apply Now!
Datadog
Technical Support Engineer 1 - 2 Careers at Datadog - Seoul, South Korea | Apply Now!
Job Description
Role Overview
Join Datadog as a Technical Support Engineer 1-2 in Seoul, South Korea and become the in-house product expert driving global growth. Our Technical Solutions team empowers potential customers through education and ensures existing customers achieve success and satisfaction. You'll share technical and product expertise via multi-channel support, demos, and presentations. Experience the immediate impact of your contributions while tackling challenging problems in a collaborative environment.
Datadog champions office culture built on relationships, collaboration, and creativity. Our hybrid work model supports the ideal work-life balance for data dogs worldwide. As a Technical Support Engineer, you'll work 3-5 days per week in our Seoul office, fostering innovation through face-to-face interactions.
Key Responsibilities at Datadog
- Engage customers through multiple channels (ticketing systems, real-time chat, screen sharing tools) to understand and resolve technical support requests while providing ongoing platform education.
- Reproduce complex technical issues and develop deep expertise across Datadog's 600+ integrations covering cloud, infrastructure, and application monitoring.
- Collect and share customer feedback to participate in internal product discussions and roadmap improvements.
- Become a specialized expert in one or more Datadog product areas through comprehensive training programs.
- Deliver technical demonstrations and presentations that showcase Datadog's observability platform capabilities.
- Maintain 3-5 days weekly presence in the Datadog Seoul office to maximize collaboration.
- Drive customer success metrics through proactive support and relationship building.
- Collaborate with global teams to ensure seamless support across APAC and worldwide customers.
- Continuously learn and adapt to emerging cloud technologies and customer needs.
Qualifications & Requirements
Datadog seeks passionate technologists for our Technical Support Engineer roles. We value potential over perfection:
- Technical Foundation: Computer Science/Engineering degree or bootcamp graduate with programming experience and Linux fundamentals.
- Community Engagement: Proven contributions to open source projects (code, bug reports) and engineering communities (meetups, forums).
- Learning Mindset: Self-motivated with meticulous attention to detail and relentless drive for continuous learning.
- Customer Focus: Critical thinker employing customer-centric approaches to problem-solving.
- Communication Excellence: Exceptional written and verbal communicator comfortable with technical and non-technical audiences.
- Flexibility: Willingness to work weekend shifts as needed for global customer support.
Don't meet every requirement? Apply anyway! Datadog values passion for technology and growth potential above perfect checklists.
Salary & Benefits
Datadog offers competitive compensation for Technical Support Engineers in Seoul, estimated at $55,000 - $85,000 USD annually based on experience, plus comprehensive benefits:
- Equity & Ownership: New hire RSU grants and ESPP participation.
- World-Class Onboarding: Structured programs ensuring rapid ramp-up success.
- Global Benefits Package: Comprehensive health coverage for family members.
- Mentorship Programs: Dedicated mentors and buddy systems for career acceleration.
- Professional Development: Continuous training, product education, and clear career paths.
- Inclusive Culture: Community guilds, inclusion talks, and people-first environment.
- Wellness Support: Fitness reimbursements and commuter benefits.
- Hybrid Flexibility: Balanced office collaboration with work-life harmony.
Why Join Datadog?
Datadog (NASDAQ: DDOG) delivers rare growth and profitability in SaaS, breaking down cloud complexity through comprehensive observability. Used by organizations worldwide, we're built by engineers for engineers. Join our collaborative, pragmatic community where we solve tough problems, take smart risks, and celebrate success.
As a Seoul Technical Support Engineer, you'll:
- Work with cutting-edge observability technology serving Fortune 500 clients.
- Access unlimited learning through Datadog University and product training.
- Contribute to global customer success across diverse industries.
- Grow within a company prioritizing professional development and innovation.
- Experience #DatadogLife through Instagram, LinkedIn, and our Learning Center.
Datadog is an equal opportunity employer committed to diversity across all protected characteristics.
How to Apply
Ready to join the pack? Apply now for the Technical Support Engineer 1-2 position in Seoul, South Korea. Submit your resume highlighting open source contributions, technical projects, and customer support experience. Our team reviews applications continuously—don't wait to launch your Datadog career!
For accessibility accommodations, complete our request form. Learn about our AI Interview Guidelines and Privacy Notice.
Locations
- Seoul, South Korea
Salary
57,750 - 93,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Datadog Monitoringintermediate
- Cloud Observabilityintermediate
- DevOps Practicesintermediate
- Linux Administrationintermediate
- Programming Pythonintermediate
- Infrastructure Monitoringintermediate
- API Integrationsintermediate
- Troubleshooting Cloud Appsintermediate
- Customer Support Engineeringintermediate
- Open Source Contributionsintermediate
- SaaS Platform Supportintermediate
- Real-time Chat Supportintermediate
- Screen Sharing Toolsintermediate
- Ticketing Systemsintermediate
- Product Demonstrationsintermediate
Required Qualifications
- Computer Science or Engineering degree or bootcamp graduate (experience)
- Active contributions to open source projects and engineering communities (experience)
- Strong self-motivation, attention to detail, and passion for continuous learning (experience)
- Customer-centric critical thinker with effective written and verbal communication (experience)
- Programming experience and fundamental Linux knowledge (experience)
- Ability to work weekend shifts when required (experience)
Responsibilities
- Communicate with customers across multiple channels including ticketing systems, real-time chat, and screen sharing tools
- Identify and resolve technical support requests while continuously educating customers on platform usage
- Reproduce technical issues and gain deep knowledge of Datadog's 600+ integrations
- Participate in internal team and product discussions based on customer feedback
- Develop expertise in one or more Datadog product areas through specialized training
- Work 3-5 days per week in the Datadog Seoul office
- Provide technical demos and presentations to educate potential and existing customers
- Collaborate with global teams to drive customer success and satisfaction
- Monitor and analyze customer interactions to improve product adoption
Benefits
- general: Competitive stock equity (RSU) and Employee Stock Purchase Plan (ESPP)
- general: Comprehensive global health insurance coverage for family
- general: World-class onboarding and continuous professional development
- general: Departmental mentorship and buddy programs for networking
- general: Inclusive company culture with community guilds and inclusion talks
- general: Hybrid work environment with 3-5 days in Seoul office
- general: Generous commuter benefits and transportation reimbursements
- general: Fitness and wellness program reimbursements
- general: Product training and clear career path progression
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Engineer 1 - 2 Careers at Datadog - Seoul, South Korea | Apply Now! @ Datadog.
Related Books and Jobs