Role Overview

Join Datadog as a Technical Support Engineer 1 in Sao Paulo, Brazil, and become part of our world-class Technical Solutions team. As Datadog's in-house product experts, you'll drive worldwide growth by educating potential clients and ensuring existing customers achieve success with our leading cloud monitoring and security platform. This hybrid role combines technical expertise with customer-facing support, offering immediate impact in a fast-paced, innovative environment.

Datadog operates as a hybrid workplace, valuing office culture for collaboration and creativity while supporting work-life harmony. Work from our Sao Paulo office 3-5 days per week, engaging with customers through ticketing systems, live chat, and screen sharing. Dive deep into Datadog's 600+ integrations, reproduce complex issues, and contribute to product conversations based on real customer feedback.

Whether you're a Computer Science graduate, Engineering major, or Bootcamp alum with open-source contributions, this role challenges you to grow as a Datadog specialist. Fluent Portuguese and English skills are essential for serving our diverse global customer base.

Key Responsibilities at Datadog

• Provide multi-channel technical support via ticketing systems, live chat, and screen sharing sessions to resolve customer issues efficiently
• Reproduce technical problems and conduct deep dives into Datadog's extensive library of 600+ integrations
• Educate customers on platform best practices while troubleshooting complex monitoring and security challenges
• Collaborate with internal product teams to share customer feedback and influence roadmap decisions
• Develop specialized expertise in key Datadog product areas through dedicated training programs
• Deliver technical demos and presentations that showcase Datadog's observability capabilities
• Maintain a rotating schedule with weekend availability to support global customer needs
• Contribute to knowledge base articles and customer success documentation
• Work in hybrid office environment 3-5 days per week to foster team collaboration

Qualifications & Requirements

To succeed as a Technical Support Engineer at Datadog Sao Paulo, you'll need:

• Technical Foundation: Computer Science/Engineering degree or Bootcamp graduate with demonstrated technical aptitude
• Community Engagement: Active open-source contributor (code, bug reports) and participant in Engineering Meetups
• Learning Mindset: Self-motivated with strong attention to detail and passion for continuous learning
• Problem Solving: Critical thinker who prioritizes client-centric solutions
• Communication: Excellent written and verbal skills in Portuguese and English
• Technical Skills: Programming experience and basic Linux administration knowledge
• Availability: Flexible with rotating schedules including weekends

Nice to Have: Understanding of log management fundamentals and cloud security monitoring concepts. Datadog welcomes passionate technologists even if you don't meet every qualification—we prioritize growth potential.

Salary & Benefits

Datadog offers competitive compensation for Technical Support Engineer 1 roles in Sao Paulo, including base salary, equity, and comprehensive benefits tailored to Brazil's market. Enjoy:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Generous global benefits package customized for Brazilian employees
• Best-in-breed onboarding with product training
• Intra-departmental mentor and buddy programs
• Continuous professional development and career pathing
• Fitness reimbursements and commuter benefits
• Hybrid work model supporting work-life balance
• Inclusive culture with Community Guilds participation

Benefits vary by country but reflect Datadog's commitment to employee success worldwide.

Why Join Datadog?

Datadog (NASDAQ: DDOG) delivers rare growth and profitability in the SaaS observability space. Our mission: break down silos and solve cloud complexity through comprehensive monitoring of entire technology stacks. Built by engineers for engineers, Datadog powers organizations across industries with infrastructure monitoring, log management, and cloud security.

Join a collaborative, pragmatic, people-first community in Sao Paulo where you'll solve tough problems, take smart risks, and celebrate achievements. Experience #DatadogLife through professional development, diversity initiatives, and innovation. Follow us on Instagram, LinkedIn, and Datadog Learning Center.

Datadog champions equal opportunity regardless of background, welcoming diverse talent to drive our cloud observability mission forward.

How to Apply

Ready to launch your Datadog career in Sao Paulo? Applications are reviewed continuously—apply now to join our Technical Solutions team! Submit your resume highlighting open-source contributions, technical experience, and bilingual proficiency. We'll contact qualified candidates for next steps including technical interviews and product demos.

Don't meet every requirement? Apply anyway—Datadog values passion for technology and growth potential above perfection. Become part of our global pack breaking down cloud complexity, one integration at a time.