Technical Support Engineer 2 Careers at Datadog - Sao Paulo, Brazil | Apply Now!
Datadog
Technical Support Engineer 2 Careers at Datadog - Sao Paulo, Brazil | Apply Now!
Job Description
Role Overview
Join Datadog's Technical Solutions team as a Technical Support Engineer 2 in Sao Paulo, Brazil. As a key member of our global product experts team, you'll enable Datadog's worldwide growth by delivering exceptional technical support to customers using our industry-leading monitoring and security platform for cloud applications. This role offers the perfect blend of technical depth, customer interaction, and startup-like agility in a profitable SaaS powerhouse.
Datadog powers digital transformation for organizations worldwide through comprehensive cloud observability, infrastructure monitoring, APM, and security solutions. Our Technical Solutions team bridges the gap between complex customer environments and our powerful platform, ensuring every client achieves maximum value from their Datadog investment.
Key Responsibilities at Datadog
- Client Response Excellence: Handle high-volume technical requests in our fast-paced support environment while continuously educating customers on advanced Datadog platform capabilities
- Issue Reproduction Mastery: Deep-dive into customer environments to reproduce complex issues across our 400+ integrations including AWS, Kubernetes, Docker, and enterprise applications
- Documentation Leadership: Create high-quality knowledge base articles, troubleshooting guides, and technical documentation covering diverse technology stacks
- Product Influence: Capture customer pain points and requirements to drive product roadmap conversations with engineering teams
- Technical Demonstrations: Deliver compelling technical evaluations, proof-of-concepts, and platform demonstrations for prospective enterprise customers
- Global Collaboration: Partner with worldwide Technical Solutions Engineers to share knowledge and continuously advance our collective technical expertise
- Integration Expertise: Master Datadog's extensive integration ecosystem spanning cloud providers, databases, messaging systems, and custom applications
- Schedule Flexibility: Thrive in rotating support schedules including weekend coverage to ensure 24/7 customer success
- Continuous Innovation: Stay ahead of emerging cloud technologies and contribute to Datadog's leadership in observability and security
Qualifications & Requirements
We're seeking Technical Support Engineers who combine technical depth with customer empathy and entrepreneurial spirit:
- Fluency in written and spoken Portuguese and English - essential for serving our diverse LATAM customer base
- Self-motivated tinkerer with programming experience (Python, Bash, Go preferred) and solid Linux fundamentals
- Critical thinker who defaults to client-centric problem-solving and thrives under pressure
- Demonstrated technical mastery in at least one domain - cloud infrastructure, containers, monitoring, or DevOps tooling
- Comfortable with rotating schedules including weekend availability in our global support operation
- Bonus: CS/Engineering degree, open-source contributions, or entrepreneurial ambitions
Salary & Benefits
Datadog offers competitive compensation for our Sao Paulo Technical Support Engineer 2 role, including:
- Market-leading base salary with performance bonuses
- New hire RSU equity grants - ownership in a NASDAQ-listed SaaS leader (DDOG)
- Employee Stock Purchase Plan at discounted rates
- Comprehensive health insurance for family
- Professional development budget for certifications and conferences
- Fitness reimbursements and wellness programs
- Commuter benefits and flexible arrangements
- Best-in-class onboarding with dedicated mentor program
Why Join Datadog?
Datadog isn't just another monitoring company - we're the monitoring and security platform powering cloud transformation for enterprises worldwide. Here's why thousands of engineers choose Datadog:
- Explosive Growth: NASDAQ: DDOG combines hyper-growth with profitability in cloud observability
- Startup Energy: Experience big company resources with startup agility and impact
- Technical Leadership: Work with cutting-edge observability solving real-world complexity
- Career Acceleration: Clear promotion paths with global mobility opportunities
- Inclusive Culture: Diverse, thoughtful teams celebrating professional excellence
- Product Mastery: Become Datadog fluent through comprehensive training programs
Join a people-first community where engineers solve tough problems, take smart risks, and grow together. Follow #DatadogLife on Instagram and LinkedIn to see what makes us different.
How to Apply
Ready to accelerate your career with Datadog's Technical Solutions team in Sao Paulo? Our application process is straightforward:
- Submit your resume highlighting your technical expertise and customer support experience
- Tell us your mastery story - what technical domain are you the undisputed expert in?
- Complete technical assessment demonstrating your Linux, programming, and troubleshooting skills
- Interview with team - meet your future colleagues and dive into Datadog technical scenarios
- Receive offer and join the pack!
Datadog is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and become part of our mission to break down silos in the cloud age!
Locations
- Sao Paulo, Brazil
Salary
57,750 - 93,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Datadog Monitoringintermediate
- Cloud Observabilityintermediate
- DevOps Practicesintermediate
- Linux Administrationintermediate
- Programming Pythonintermediate
- Infrastructure Monitoringintermediate
- Log Managementintermediate
- APM Application Performanceintermediate
- Kubernetes Monitoringintermediate
- AWS Cloud Integrationintermediate
- Terraform IaCintermediate
- CI/CD Pipelinesintermediate
- Troubleshooting Integrationsintermediate
- Technical Documentationintermediate
- Customer Support Engineeringintermediate
Required Qualifications
- Fluent in written and spoken Portuguese and English with excellent communication skills (experience)
- Self-motivated with strong attention to detail and passion for continuous learning (experience)
- Critical thinker who prioritizes client-centric problem-solving approaches (experience)
- Hands-on experience with programming (Python, Bash, or similar) and Linux systems (experience)
- Expertise in at least one technical domain with proven ability to deep-dive into complex issues (experience)
- Ability to work rotating schedules including weekends in a fast-paced support environment (experience)
- Experience reproducing technical issues across 400+ integrations and cloud platforms (experience)
- Bonus: Computer Science/Engineering degree or open-source contributions (experience)
Responsibilities
- Respond rapidly to client technical requests while educating customers on Datadog platform optimization
- Reproduce complex customer issues and troubleshoot across 400+ Datadog integrations
- Develop comprehensive documentation and knowledge base articles for diverse technologies
- Drive product feedback and feature conversations based on real customer pain points
- Conduct technical evaluations, demos, and presentations for prospective clients
- Collaborate globally with Technical Solutions team to advance technical expertise
- Monitor and resolve support tickets in fast-paced, high-volume environment
- Build custom solutions and integrations to ensure customer success with Datadog
- Participate in rotating on-call schedules including weekend coverage
Benefits
- general: New hire stock equity (RSUs) and employee stock purchase plan
- general: Comprehensive health insurance coverage for family members
- general: Competitive base salary with performance bonuses
- general: Continuous career development and clear promotion pathing
- general: In-depth product training on Datadog monitoring platform
- general: Best-in-class onboarding with internal mentor and buddy program
- general: Fitness and wellness reimbursements
- general: Commuter benefits and flexible work arrangements
- general: Professional development stipend for conferences and certifications
- general: Friendly inclusive workplace culture with global team collaboration
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Engineer 2 Careers at Datadog - Sao Paulo, Brazil | Apply Now! @ Datadog.
Related Books and Jobs
Technical Support Engineer 2 Careers at Datadog - Sao Paulo, Brazil | Apply Now!
Datadog
Technical Support Engineer 2 Careers at Datadog - Sao Paulo, Brazil | Apply Now!
Job Description
Role Overview
Join Datadog's Technical Solutions team as a Technical Support Engineer 2 in Sao Paulo, Brazil. As a key member of our global product experts team, you'll enable Datadog's worldwide growth by delivering exceptional technical support to customers using our industry-leading monitoring and security platform for cloud applications. This role offers the perfect blend of technical depth, customer interaction, and startup-like agility in a profitable SaaS powerhouse.
Datadog powers digital transformation for organizations worldwide through comprehensive cloud observability, infrastructure monitoring, APM, and security solutions. Our Technical Solutions team bridges the gap between complex customer environments and our powerful platform, ensuring every client achieves maximum value from their Datadog investment.
Key Responsibilities at Datadog
- Client Response Excellence: Handle high-volume technical requests in our fast-paced support environment while continuously educating customers on advanced Datadog platform capabilities
- Issue Reproduction Mastery: Deep-dive into customer environments to reproduce complex issues across our 400+ integrations including AWS, Kubernetes, Docker, and enterprise applications
- Documentation Leadership: Create high-quality knowledge base articles, troubleshooting guides, and technical documentation covering diverse technology stacks
- Product Influence: Capture customer pain points and requirements to drive product roadmap conversations with engineering teams
- Technical Demonstrations: Deliver compelling technical evaluations, proof-of-concepts, and platform demonstrations for prospective enterprise customers
- Global Collaboration: Partner with worldwide Technical Solutions Engineers to share knowledge and continuously advance our collective technical expertise
- Integration Expertise: Master Datadog's extensive integration ecosystem spanning cloud providers, databases, messaging systems, and custom applications
- Schedule Flexibility: Thrive in rotating support schedules including weekend coverage to ensure 24/7 customer success
- Continuous Innovation: Stay ahead of emerging cloud technologies and contribute to Datadog's leadership in observability and security
Qualifications & Requirements
We're seeking Technical Support Engineers who combine technical depth with customer empathy and entrepreneurial spirit:
- Fluency in written and spoken Portuguese and English - essential for serving our diverse LATAM customer base
- Self-motivated tinkerer with programming experience (Python, Bash, Go preferred) and solid Linux fundamentals
- Critical thinker who defaults to client-centric problem-solving and thrives under pressure
- Demonstrated technical mastery in at least one domain - cloud infrastructure, containers, monitoring, or DevOps tooling
- Comfortable with rotating schedules including weekend availability in our global support operation
- Bonus: CS/Engineering degree, open-source contributions, or entrepreneurial ambitions
Salary & Benefits
Datadog offers competitive compensation for our Sao Paulo Technical Support Engineer 2 role, including:
- Market-leading base salary with performance bonuses
- New hire RSU equity grants - ownership in a NASDAQ-listed SaaS leader (DDOG)
- Employee Stock Purchase Plan at discounted rates
- Comprehensive health insurance for family
- Professional development budget for certifications and conferences
- Fitness reimbursements and wellness programs
- Commuter benefits and flexible arrangements
- Best-in-class onboarding with dedicated mentor program
Why Join Datadog?
Datadog isn't just another monitoring company - we're the monitoring and security platform powering cloud transformation for enterprises worldwide. Here's why thousands of engineers choose Datadog:
- Explosive Growth: NASDAQ: DDOG combines hyper-growth with profitability in cloud observability
- Startup Energy: Experience big company resources with startup agility and impact
- Technical Leadership: Work with cutting-edge observability solving real-world complexity
- Career Acceleration: Clear promotion paths with global mobility opportunities
- Inclusive Culture: Diverse, thoughtful teams celebrating professional excellence
- Product Mastery: Become Datadog fluent through comprehensive training programs
Join a people-first community where engineers solve tough problems, take smart risks, and grow together. Follow #DatadogLife on Instagram and LinkedIn to see what makes us different.
How to Apply
Ready to accelerate your career with Datadog's Technical Solutions team in Sao Paulo? Our application process is straightforward:
- Submit your resume highlighting your technical expertise and customer support experience
- Tell us your mastery story - what technical domain are you the undisputed expert in?
- Complete technical assessment demonstrating your Linux, programming, and troubleshooting skills
- Interview with team - meet your future colleagues and dive into Datadog technical scenarios
- Receive offer and join the pack!
Datadog is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and become part of our mission to break down silos in the cloud age!
Locations
- Sao Paulo, Brazil
Salary
57,750 - 93,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Datadog Monitoringintermediate
- Cloud Observabilityintermediate
- DevOps Practicesintermediate
- Linux Administrationintermediate
- Programming Pythonintermediate
- Infrastructure Monitoringintermediate
- Log Managementintermediate
- APM Application Performanceintermediate
- Kubernetes Monitoringintermediate
- AWS Cloud Integrationintermediate
- Terraform IaCintermediate
- CI/CD Pipelinesintermediate
- Troubleshooting Integrationsintermediate
- Technical Documentationintermediate
- Customer Support Engineeringintermediate
Required Qualifications
- Fluent in written and spoken Portuguese and English with excellent communication skills (experience)
- Self-motivated with strong attention to detail and passion for continuous learning (experience)
- Critical thinker who prioritizes client-centric problem-solving approaches (experience)
- Hands-on experience with programming (Python, Bash, or similar) and Linux systems (experience)
- Expertise in at least one technical domain with proven ability to deep-dive into complex issues (experience)
- Ability to work rotating schedules including weekends in a fast-paced support environment (experience)
- Experience reproducing technical issues across 400+ integrations and cloud platforms (experience)
- Bonus: Computer Science/Engineering degree or open-source contributions (experience)
Responsibilities
- Respond rapidly to client technical requests while educating customers on Datadog platform optimization
- Reproduce complex customer issues and troubleshoot across 400+ Datadog integrations
- Develop comprehensive documentation and knowledge base articles for diverse technologies
- Drive product feedback and feature conversations based on real customer pain points
- Conduct technical evaluations, demos, and presentations for prospective clients
- Collaborate globally with Technical Solutions team to advance technical expertise
- Monitor and resolve support tickets in fast-paced, high-volume environment
- Build custom solutions and integrations to ensure customer success with Datadog
- Participate in rotating on-call schedules including weekend coverage
Benefits
- general: New hire stock equity (RSUs) and employee stock purchase plan
- general: Comprehensive health insurance coverage for family members
- general: Competitive base salary with performance bonuses
- general: Continuous career development and clear promotion pathing
- general: In-depth product training on Datadog monitoring platform
- general: Best-in-class onboarding with internal mentor and buddy program
- general: Fitness and wellness reimbursements
- general: Commuter benefits and flexible work arrangements
- general: Professional development stipend for conferences and certifications
- general: Friendly inclusive workplace culture with global team collaboration
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support Engineer 2 Careers at Datadog - Sao Paulo, Brazil | Apply Now! @ Datadog.
Related Books and Jobs