Role Overview

Join Datadog as a Technical Support Engineer 2 in Seoul, South Korea and become part of our world-class Technical Solutions team. As Datadog's in-house product experts, you'll drive worldwide growth by delivering exceptional multi-channel technical support, captivating demos, and ensuring customer success with our leading cloud monitoring and security platform. This role challenges you to dive deep into Datadog's 1000+ integrations while fostering meaningful client relationships. Operating in a hybrid workplace, you'll collaborate 3-5 days per week from our Seoul office, balancing office culture with work-life harmony. Perfect for engineers passionate about observability, DevOps, and cloud applications who thrive in fast-paced SaaS environments.

Datadog (NASDAQ: DDOG) empowers organizations with infrastructure monitoring, cloud migration, and digital transformation tools built by engineers for engineers. Your contributions will directly impact customer happiness and product evolution.

Key Responsibilities at Datadog

• Engage with customers through ticketing systems, live chat, and screensharing tools to diagnose and resolve technical support requests while educating them on Datadog platform best practices.
• Reproduce intricate technical issues by leveraging your engineering skills and exploring Datadog's extensive library of 1000+ integrations across cloud, observability, and DevOps tools.
• Achieve demo certification and lead dynamic three-pillar demos showcasing Datadog's monitoring, security, and analytics capabilities to prospective clients.
• Collaborate with internal product and engineering teams, channeling customer feedback to influence roadmap decisions and enhancements.
• Undergo specialized training to master one or more Datadog product areas, positioning yourself as a go-to expert for complex queries.
• Deliver outstanding support across multiple channels, prioritizing client-centric solutions and continuous platform education.
• Work in a hybrid model from the Datadog Seoul office 3-5 days weekly, fostering team collaboration and innovation.
• Embrace rotating schedules including weekends to provide 24/7 global support excellence.
• Contribute to knowledge bases, documentation, and team training initiatives for scalable customer success.

Qualifications & Requirements

• 2+ years in multi-channel technical support at a SaaS company, handling ticketing, chat, and remote sessions.
• Hands-on experience with Zendesk, Jira, Confluence or equivalent tools for issue tracking and collaboration.
• Engineering foundation with proven technical troubleshooting, programming, and Linux knowledge.
• Self-motivated critical thinker with meticulous attention to detail and passion for lifelong learning in cloud technologies.
• Exceptional written and verbal communicator who excels in client-facing interactions and technical explanations.
• Comfortable with rotating schedules including weekend shifts to support global customers.

Datadog celebrates diverse backgrounds. If you're passionate about technology, even if you don't match every qualification, we encourage you to apply and grow with us.

Salary & Benefits

Earn a competitive salary for Technical Support Engineer 2 roles in Seoul, South Korea, reflecting market rates for SaaS technical support experts. Enjoy comprehensive perks including new hire RSUs, ESPP, generous global benefits, professional development stipends, fitness reimbursements, health insurance for family, commuter benefits, and more. Benefits vary by location but prioritize employee well-being and growth.

• Best-in-breed onboarding for rapid ramp-up
• Intra-departmental mentoring and buddy programs
• Continuous training in Datadog products and cloud observability
• Inclusive culture with Community Guilds

Why Join Datadog?

Datadog isn't just a monitoring platform; it's a launchpad for your career in cloud observability and DevOps. Work with cutting-edge technologies serving Fortune 500 clients across industries. Our Seoul team thrives in a collaborative, pragmatic environment where smart risks and innovation are celebrated. Benefit from hybrid flexibility, stock equity, and global mobility opportunities. Join #DatadogLife – follow us on Instagram, LinkedIn, and Datadog Learning Center to see real team stories. We're committed to equal opportunity, diversity, and empowering continuous growth.

How to Apply

Ready to tackle technical challenges and drive customer success at Datadog? Apply now for the Technical Support Engineer 2 position in Seoul. Submit your resume highlighting SaaS support, troubleshooting, and Linux experience. We'll review applications promptly and connect for next steps. Don't miss this chance to join a profitable, high-growth SaaS leader. Seoul careers await – apply today!