Role Overview

Join Datadog as a Technical Support Engineer 2, Premier in our Denver, Colorado office and become a key player in helping Premier Customers maximize their cloud observability success. As Datadog's in-house product experts, our Technical Solutions team drives worldwide growth by educating prospects and ensuring customer happiness. Premier Support Engineers (PSEs) handle technical questions through standard support channels while engaging in cadence calls, demos, conferences, and innovative side projects. Work directly with our elite Premier Customer base in a fast-paced, hybrid environment that challenges you daily and showcases your immediate impact on Datadog and our customers.

Datadog champions office culture for collaboration and creativity while offering hybrid flexibility for work-life harmony. This role requires 3-5 days per week in our modern Denver office, immersing you in a dynamic team focused on cloud monitoring excellence.

Key Responsibilities at Datadog

• Troubleshoot complex technical requests via phone, chat, and tickets on our high-velocity Premier support team while educating customers on advanced Datadog platform usage
• Build strategic relationships with Premier Customers, gaining deep understanding of their unique cloud environments and observability needs
• Reproduce and resolve issues across Datadog's 700+ integrations spanning AWS, Kubernetes, Docker, and enterprise applications
• Create technical documentation and knowledge base articles covering cutting-edge monitoring technologies and best practices
• Drive product roadmap conversations by identifying customer pain points and feature requests during support interactions
• Lead regular health check meetings to proactively optimize customer Datadog deployments and observability maturity
• Deliver demos and presentations showcasing Datadog's cloud-native monitoring capabilities to technical audiences
• Collaborate on innovation projects including conference participation and internal tool development
• Master multi-channel support across ticketing systems, live chat, and voice channels simultaneously

Qualifications & Requirements

Datadog seeks passionate technologists ready to grow with our Premier Support team:

• 2+ years multi-channel technical support experience at a SaaS company, preferably in Premium/Enterprise roles
• Hands-on programming experience with basic Linux administration skills
• Deep knowledge of infrastructure monitoring solutions including Datadog, New Relic, Dynatrace, or similar
• Client-centric critical thinker who balances independent decision-making with appropriate escalations
• Self-motivated continuous learner comfortable with rotating schedules including weekend availability
• Technical tinkerer excited to dive into 700+ integrations and complex cloud architectures

Datadog celebrates diverse backgrounds. If you're passionate about cloud observability and eager to grow, we encourage your application even if you don't meet every qualification.

Salary & Benefits

Competitive Compensation: $81,000 - $118,000 USD base salary plus equity package and variable compensation based on experience. Datadog offers comprehensive benefits including:

• Healthcare, dental, and mental health benefits for entire family
• New hire RSUs and Employee Stock Purchase Plan (ESPP)
• 401(k) matching and fitness reimbursements
• Generous PTO, parental planning, and commuter benefits
• Best-in-class onboarding with dedicated mentor program

Why Join Datadog?

Datadog (NASDAQ: DDOG) delivers unmatched growth and profitability in cloud observability. Our platform breaks down silos across entire technology stacks, powering digital transformation for enterprises worldwide. As a Premier Support Engineer, you'll:

• Work with Fortune 500 customers optimizing multi-cloud environments
• Access continuous professional development and product training
• Join inclusive Community Guilds and career pathing programs
• Collaborate in our vibrant Denver office 3-5 days weekly
• Contribute to a people-first culture solving complex cloud challenges

Built by engineers for engineers, Datadog empowers you to take smart risks, celebrate wins, and grow continuously in Denver's thriving tech scene.

How to Apply

Ready to accelerate Premier Customer success with Datadog's world-class observability platform? Apply now for the Technical Support Engineer 2, Premier role in Denver, Colorado. Submit your resume highlighting SaaS support experience, Linux skills, and passion for cloud monitoring. Join our pack and help enterprises conquer cloud complexity!

Datadog is an Equal Opportunity Employer committed to diversity. Benefits may vary by location.