Role Overview

Join Datadog as a Technical Support Engineer 2, Premier in Sydney, Australia, and become the technical backbone for our most valued Premier Customers. As a Premier Support Engineer (PSE), you'll work directly with enterprise clients using Datadog's industry-leading cloud monitoring and security platform. This role combines hands-on technical support with customer success engineering, where you'll troubleshoot complex issues across 600+ integrations, deliver demos, and drive product improvements based on real customer feedback.

Datadog's Technical Solutions team is the product expertise hub that powers our global growth. PSEs engage through multiple channels—phone, chat, tickets, cadence calls, and conferences—ensuring customers maximize Datadog's observability capabilities for cloud-native applications, infrastructure monitoring, and security. Operating in a hybrid model, you'll collaborate 3-5 days per week from our vibrant Sydney office, fostering the relationships and creativity that define #DatadogLife.

Perfect for experienced support engineers passionate about cloud technologies, Linux, and DevOps, this role offers immediate impact in a fast-paced environment. Even if you don't meet every qualification, Datadog encourages passionate technologists to apply—we value growth mindset and continuous learning.

Key Responsibilities at Datadog

• Provide elite multi-channel support (phone/chat/tickets) for Premier Customers while educating them on advanced Datadog features like APM, logs, and synthetics.
• Build strategic relationships with enterprise customers, gaining deep knowledge of their unique cloud environments and monitoring needs.
• Reproduce and resolve complex technical issues spanning Datadog's 600+ integrations with AWS, Kubernetes, Docker, and more.
• Author comprehensive documentation and knowledge base articles covering infrastructure monitoring, observability best practices, and troubleshooting guides.
• Drive product roadmap conversations by identifying customer pain points and feature requests during support interactions.
• Lead routine health check meetings to optimize customer Datadog deployments and ensure maximum platform value.
• Deliver technical demos, presentations at conferences, and participate in side projects that showcase Datadog's cloud observability power.
• Collaborate cross-functionally with sales, product, and engineering teams to ensure exceptional customer outcomes.
• Maintain availability for rotating schedules including weekends to support global Premier Customers.

Qualifications & Requirements

To succeed as a Technical Support Engineer 2, Premier at Datadog, you'll need:

• 2+ years multi-channel technical support experience at a SaaS company, preferably in Premium/Enterprise roles.
• Technical tinkering skills with programming experience (Python, Bash preferred) and solid Linux fundamentals.
• Infrastructure monitoring knowledge of solutions like Datadog, New Relic, Prometheus, or CloudWatch.
• Customer-centric mindset with critical thinking, attention to detail, and escalation judgment.
• Schedule flexibility for rotating shifts including weekend availability to support APAC and global customers.
• Self-motivated continuous learner excited about cloud-native technologies, DevOps, and observability.

Datadog celebrates diverse backgrounds—passionate technologists from all walks are encouraged to apply, even if you're still building expertise in some areas.

Salary & Benefits

Datadog offers competitive compensation for our Sydney Technical Support Engineer 2, Premier role, including base salary, performance bonuses, and equity. Total compensation reflects market rates for experienced SaaS support engineers in Australia with enterprise customer exposure.

• Competitive base salary benchmarked to Sydney tech market.
• New hire RSUs and Employee Stock Purchase Plan (ESPP).
• Comprehensive health insurance covering family members.
• Generous PTO and parental leave policies.
• Professional development budget for certifications and training.
• Fitness reimbursements and wellness programs.
• Commuter benefits for Sydney office hybrid work.
• Mentorship programs and career pathing opportunities.

Benefits vary by country but reflect Datadog's commitment to competitive global packages.

Why Join Datadog?

Datadog (NASDAQ: DDOG) is the world's leading SaaS observability platform, trusted by engineers at companies of all sizes for cloud monitoring, APM, security, and more. Join a profitable growth company built by engineers for engineers, where you'll solve real customer problems with cutting-edge technology.

Experience #DatadogLife: collaborative hybrid culture, inclusive Community Guilds, continuous learning through our Learning Center, and career acceleration via mentorship programs. Work on challenging problems like Kubernetes monitoring, distributed tracing, and cloud security while contributing to product innovation.

Our Sydney office offers the perfect blend of office collaboration (3-5 days/week) and work-life harmony. Be part of a pragmatic, people-first community that champions diversity, smart risks, and professional excellence.

How to Apply

Ready to power Premier Customer success at Datadog? Apply now for the Technical Support Engineer 2, Premier role in Sydney. Submit your resume highlighting SaaS support experience, Linux skills, and monitoring knowledge. We'll review applications quickly—join our pack and help break down cloud complexity!

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