Role Overview

Join Datadog as a Technical Support Engineer 2, Premier in Tokyo, Japan, and become part of our world-class Technical Solutions team. As a Premier Support Engineer (PSE), you'll be the go-to technical expert for Datadog's most valued Premier Customers. This role combines hands-on technical support with strategic customer success initiatives, including cadence calls, demos, presentations, and conferences. Working in a fast-paced, hybrid environment, you'll directly impact Datadog's global growth while ensuring customer happiness and platform adoption.

Datadog, the leading cloud monitoring and security platform, powers observability for thousands of engineering teams worldwide. Our Premier Support Engineers dive deep into customer environments, troubleshoot complex issues across 600+ integrations, and drive product improvements based on real-world feedback. If you're passionate about cloud infrastructure, DevOps, and delivering exceptional customer experiences, this Tokyo-based role offers unparalleled growth opportunities.

Key Responsibilities at Datadog

• Provide elite technical support: Respond to Premier Customer inquiries via phone, chat, and tickets in a high-velocity support environment while continuously educating clients on Datadog platform best practices.
• Build strategic customer relationships: Partner closely with Premier Customers to deeply understand their unique infrastructure, applications, and monitoring needs.
• Troubleshoot complex issues: Reproduce and resolve technical problems across Datadog's extensive ecosystem of 600+ integrations including AWS, Kubernetes, Docker, and more.
• Create valuable documentation: Develop comprehensive knowledge base articles and technical documentation covering diverse technologies and use cases.
• Drive product innovation: Identify customer pain points and feature requests during interactions to influence Datadog's product roadmap.
• Conduct health checks: Lead routine technical review meetings with Premier Customers to optimize their Datadog deployment and observability strategy.
• Represent Datadog publicly: Participate in demos, presentations, conferences, and customer events as our technical expert.
• Collaborate cross-functionally: Work with engineering, product, and sales teams to ensure seamless customer experiences and rapid issue resolution.
• Embrace hybrid work culture: Work from Datadog's Tokyo office 3-5 days per week, fostering collaboration and innovation.

Qualifications & Requirements

Datadog seeks experienced Technical Support Engineers who thrive in customer-facing roles and possess strong technical aptitude:

• 2+ years providing multi-channel technical support at SaaS companies
• Hands-on programming experience (Python, Bash preferred) and Linux proficiency
• Previous Premium/Enterprise technical support experience
• Deep knowledge of infrastructure monitoring solutions and cloud technologies (AWS, Azure, GCP)
• Proven ability to reproduce complex technical issues across diverse technology stacks
• Excellent communication skills with client-centric problem-solving approach
• Comfortable with rotating schedules including weekend availability
• Self-motivated continuous learner passionate about observability and DevOps

Datadog celebrates diverse backgrounds. If you're passionate about technology and growth-minded, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

The estimated salary range for this Technical Support Engineer 2, Premier position in Tokyo is ¥8,000,000 - ¥12,000,000 annually, depending on experience. Datadog offers competitive, market-leading compensation packages including:

• Equity ownership: New hire RSUs and Employee Stock Purchase Plan (ESPP)
• Comprehensive health benefits: Generous global medical coverage
• Professional development: Continuous training, product education, and career pathing
• Mentorship programs: Intra-departmental buddy system and dedicated mentors
• Hybrid workplace: Office collaboration 3-5 days/week with work-life harmony
• Inclusive culture: Community Guilds, Inclusion Talks, and diversity initiatives
• Best-in-class onboarding: Accelerated ramp-up to productivity
• Commuter and wellness benefits: Fitness reimbursements and transportation support

Why Join Datadog?

Datadog (NASDAQ: DDOG) is a profitable growth company transforming how engineering teams achieve observability in the cloud age. Our platform monitors entire technology stacks, enabling digital transformation and cloud migration at scale. As a Tokyo-based PSE, you'll:

• Work with Fortune 500 companies and innovative startups using cutting-edge technologies
• Directly influence product direction through customer insights
• Grow your career in Japan's premier cloud monitoring team
• Join a collaborative, engineer-first culture that values innovation and excellence
• Participate in #DatadogLife - follow us on Instagram and LinkedIn

Datadog champions equal opportunity employment and builds diverse, inclusive teams that solve complex problems through varied perspectives.

How to Apply

Ready to accelerate your career with Datadog's Tokyo team? Apply now for the Technical Support Engineer 2, Premier position. Our recruitment process includes:

• Technical screening and coding assessment
• Customer support scenario evaluation
• Team interviews with Technical Solutions leadership
• Final discussions with Tokyo office leadership

Join thousands of Datadogs breaking down silos and simplifying cloud complexity. Apply today and become part of our mission to empower engineering excellence worldwide!