Role Overview

Join Datadog as a Technical Support Engineer 2, Premier in Tokyo, Japan, and become a key player in our Technical Solutions team. As a Premier Support Engineer (PSE), you'll empower customers by educating potential clients and ensuring existing ones achieve success with Datadog's world-class monitoring and security platform. This role focuses on handling technical questions for data advertising, supporting through standard channels, delivering demos and presentations, and engaging in special projects. Work directly with Premier customers, leverage their data for immediate value, and thrive in a hybrid office culture that prioritizes collaboration, creativity, and work-life harmony. With 3-5 days a week in our Tokyo office, you'll be at the heart of Datadog's global growth in cloud observability.

Datadog (NASDAQ: DDOG) is the leading SaaS platform for monitoring cloud applications, breaking down silos in the cloud age. Built by engineers for engineers, we serve organizations across industries with infrastructure monitoring, APM, log management, and security solutions.

Key Responsibilities at Datadog

• Provide rapid responses to customer inquiries via phone, chat, and tickets while continuously educating them on Datadog platform best practices.
• Build strong customer relationships by collaborating to deeply understand their specific environments and challenges.
• Reproduce complex issues and deliver in-depth explanations of Datadog's 600+ integrations with popular technologies.
• Author documentation and knowledge base articles covering diverse technologies and use cases.
• Drive product adoption conversations based on insights from customer interactions and identified needs.
• Join regular health check meetings with Premier customers to ensure ongoing success.
• Work 3-5 days weekly in the Datadog Tokyo office, fostering in-person collaboration.
• Handle technical questions for data advertising through standard support channels.
• Participate in customer demos, presentations, and various side projects.
• Directly access and utilize customer data to deliver immediate platform value.

Qualifications & Requirements

To excel as a Technical Support Engineer 2, Premier at Datadog, bring these qualifications:

• 2+ years in multi-channel technical support at a SaaS company.
• Programming experience and solid Linux fundamentals as a hands-on tinkerer.
• Self-starter mindset with meticulous attention to detail and eagerness for lifelong learning.
• Client-first critical thinker who defaults to customer success and knows escalation protocols.
• Proven experience in Premium/Enterprise technical support roles.
• Deep knowledge of modern infrastructure, monitoring tools, and cloud technologies.
• Flexibility for weekend rotations in support scheduling.

Datadog values passion for technology over perfect resumes. If you're excited to grow your skills in observability and DevOps, apply today!

Salary & Benefits

Earn a competitive salary ranging from 8,000,000 JPY to 14,000,000 JPY annually, based on experience. Datadog offers exceptional perks including:

• RSU equity grants and ESPP for ownership in our high-growth company.
• Comprehensive family health insurance coverage.
• World-class onboarding and continuous professional development training.
• Mentor/buddy programs and inclusive community guilds.
• Hybrid Tokyo office with work-life balance emphasis.
• 401K matching, fitness reimbursements, and commuter benefits.

Why Join Datadog?

Datadog is more than a monitoring platform—it's a mission to simplify cloud complexity through observability. Our Tokyo team powers global growth, supporting 600+ integrations for infrastructure, APM, logs, and security. Enjoy a people-first culture with hybrid flexibility, professional growth, and innovation. Follow #DatadogLife on Instagram and LinkedIn to see our collaborative environment. We champion diversity, equal opportunity, and continuous learning—join us to solve tough problems and celebrate wins together.

With explosive growth and profitability, Datadog empowers digital transformation for enterprises worldwide. As a PSE, you'll work with cutting-edge tech stacks, from AWS to Kubernetes, making a real impact on customer success.

How to Apply

Ready to advance your career in cloud monitoring? Apply now for the Technical Support Engineer 2, Premier role in Tokyo. Submit your resume and tell us why you're passionate about Datadog. We review applications quickly—don't miss this opportunity to join a top-tier SaaS leader. Equal opportunity employer committed to accessibility; accommodations available.

Note: Benefits may vary by location. Learn more at Datadog Careers.