Role Overview

Join Datadog as a Technical Support Engineer 2, Premier - EMEA and become the technical backbone for our most valued Premier Customers. Based in Amsterdam, Netherlands or Dublin, Ireland, you'll work directly with enterprise clients using Datadog's industry-leading cloud monitoring and security platform. As a Premier Support Engineer (PSE), you'll handle complex technical inquiries, deliver personalized demos, and drive customer success in a fast-paced, hybrid office environment requiring 3-5 days onsite weekly.

Datadog's Technical Solutions team powers global growth by ensuring customers maximize their Datadog observability stack - from infrastructure monitoring and APM to log management and security. This role offers immediate impact, working hand-in-hand with engineering teams and Premier Customers across EMEA to solve real-world cloud challenges.

Key Responsibilities at Datadog

• Multi-channel support mastery: Respond to high-priority phone, chat, and ticket requests from Premier Customers while educating them on advanced Datadog features and best practices.
• Customer relationship building: Develop deep technical partnerships with enterprise accounts, gaining intimate knowledge of their unique cloud environments and use cases.
• Integration expertise: Reproduce and troubleshoot issues across Datadog's 600+ integrations including AWS, Kubernetes, Docker, and custom APIs.
• Knowledge creation: Author comprehensive documentation, troubleshooting guides, and knowledge base articles covering modern cloud technologies.
• Product advocacy: Identify customer pain points and drive feature requests directly to Datadog product teams based on real-world usage patterns.
• Health check leadership: Lead routine technical health check meetings ensuring Premier Customers achieve maximum platform ROI.
• Demo delivery: Create and present customized technical demonstrations at customer cadence calls, conferences, and industry events.
• Escalation management: Make critical technical decisions while knowing when to escalate to engineering for deepest platform issues.
• Continuous contribution: Participate in side projects enhancing Datadog's support capabilities and customer experience.

Qualifications & Requirements

Datadog seeks proven technical support professionals ready to tackle enterprise challenges:

• SaaS support experience: 2+ years delivering multi-channel technical support at scale in a SaaS environment.
• Technical foundation: Programming experience (Python, Bash preferred) with solid Linux systems knowledge.
• Enterprise exposure: Previous Premium/Enterprise technical support role working with Fortune 500 customers.
• Monitoring expertise: Deep knowledge of infrastructure monitoring solutions, cloud platforms (AWS, Azure, GCP), and observability best practices.
• Schedule flexibility: Ability to work rotating shifts including weekend availability for global Premier Customer coverage.
• Problem-solving mindset: Self-motivated critical thinker who defaults to client-centric solutions with attention to detail.

Datadog celebrates diverse backgrounds. Passion for cloud technology and desire to grow? We encourage you to apply even if you don't meet every qualification.

Salary & Benefits

Competitive Technical Support Engineer salary ranging €55,000-€85,000 annually (based on EMEA market data), plus comprehensive benefits package:

• Equity compensation: New hire RSUs and employee stock purchase plan (ESPP).
• Health & wellness: Comprehensive family health insurance, fitness reimbursements.
• Professional growth: Dedicated development budget, product training, career pathing.
• Work-life harmony: Generous PTO, hybrid office policy, commuter benefits.
• Community building: Mentor/buddy program, Inclusion Talks, Community Guilds.

Why Join Datadog?

Datadog (NASDAQ: DDOG) delivers unmatched growth and profitability in cloud observability. Our Amsterdam and Dublin offices offer vibrant tech hubs with access to Europe's top engineering talent. Work on cutting-edge challenges powering digital transformation for thousands of global enterprises.

Experience #DatadogLife: collaborative culture, smart risk-taking, and continuous learning. From best-in-breed onboarding to intra-team mentorship, we invest in your success. Join engineers building the future of cloud monitoring.

How to Apply

Ready to power Premier Customer success at Datadog? Apply now for Technical Support Engineer 2, Premier - EMEA. Submit your resume highlighting SaaS support experience and cloud monitoring knowledge. Selected candidates receive rapid response and interview process.

Datadog provides equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.