Role Overview

Join Datadog as a Technical Support Engineer 2, Premier in Mexico City and become the technical backbone for our most valued Premier Customers. At Datadog, our Technical Solutions team powers worldwide growth by educating prospects and ensuring customer success with our industry-leading cloud monitoring platform. As a Premier Support Engineer (PSE), you'll dive deep into customer environments, troubleshoot complex issues across 1,000+ integrations, and drive product conversations that shape the future of observability.

This hybrid role requires 3-5 days per week in our Mexico City office, fostering the collaboration and creativity that define Datadog culture. You'll work directly with enterprise customers via phone, chat, tickets, cadence calls, demos, and conferences. If you're passionate about cloud technologies, Linux, and delivering exceptional SaaS support, this position offers immediate impact and rapid career growth.

Datadog (NASDAQ: DDOG) breaks down silos in the cloud age, enabling digital transformation through comprehensive infrastructure monitoring, APM, log management, and security for the entire tech stack. Built by engineers for engineers, we're used by organizations worldwide across all industries.

Key Responsibilities at Datadog

• Respond rapidly to Premier Customer requests across phone, chat, and ticket channels while educating on advanced Datadog platform capabilities
• Build and nurture strategic relationships with key customers, gaining intimate knowledge of their unique cloud environments
• Reproduce and troubleshoot complex technical issues spanning Datadog's 1,000+ integrations including AWS, GCP, Azure, Kubernetes, and more
• Create high-quality documentation and knowledge base articles covering diverse technologies and use cases
• Drive meaningful product conversations by identifying customer pain points and unmet needs during support interactions
• Lead routine health check meetings to proactively optimize customer Datadog deployments
• Deliver technical demos, presentations at conferences, and participate in customer cadence calls
• Collaborate cross-functionally with engineering, product, and sales teams on escalations and feature requests
• Maintain rotating schedule availability including weekends to ensure 24/7 Premier Customer coverage

Qualifications & Requirements

To succeed as a Technical Support Engineer 2, Premier at Datadog, you'll need:

• 2+ years experience delivering multi-channel technical support at a SaaS company
• Proven expertise with cloud platforms including AWS, GCP, and/or Azure
• Hands-on programming experience with strong Linux fundamentals and tinkerer mentality
• Prior Premium/Enterprise technical support role experience
• Deep knowledge of infrastructure monitoring solutions and observability best practices
• Fluency in written and spoken Spanish and English
• Self-motivated critical thinker with client-first problem-solving approach
• Comfortable making decisions while knowing when to escalate appropriately
• Ability to thrive in fast-paced environment with weekend schedule rotation

Datadog celebrates diverse backgrounds. If you're passionate about technology and eager to grow, we encourage you to apply even if you don't meet every qualification.

Salary & Benefits

Datadog offers competitive compensation for our Mexico City Technical Support Engineer 2, Premier role, including base salary, performance bonuses, and comprehensive benefits package tailored for Mexico employees. Key perks include:

• New hire stock equity (RSUs) and employee stock purchase plan (ESSP)
• Best-in-breed onboarding with dedicated product training
• Intra-departmental mentor and buddy program for networking
• Continuous professional development and career pathing
• Generous global benefits including comprehensive health coverage
• Fitness reimbursements and commuter benefits
• Inclusive culture through Community Guilds and Inclusion Talks
• Hybrid work model balancing office collaboration with flexibility

Why Join Datadog?

Datadog isn't just a monitoring platform; we're a mission-driven company transforming how organizations manage cloud complexity. As a Premier Support Engineer, you'll work with cutting-edge observability technology used by Fortune 500 companies worldwide. Our Mexico City team contributes directly to global customer success while enjoying:

• Rapid career growth through structured development programs
• Ownership of high-impact projects with immediate visibility
• Collaborative culture emphasizing work-life harmony
• Regular hackathons, tech talks, and innovation opportunities
• Part of a profitable NASDAQ-listed SaaS leader (DDOG)

Follow #DatadogLife on Instagram and LinkedIn to see our vibrant community in action. Join engineers solving tough problems, taking smart risks, and celebrating collective success.

How to Apply

Ready to power Premier Customer success at Datadog? Click 'Apply Now' to submit your resume and cover letter. Our recruitment team reviews applications on a rolling basis. Prepare to discuss your SaaS support experience, cloud expertise, and passion for observability.

Datadog provides equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.