About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has remained unwavering: to stop breaches. We've redefined modern security with the world's most advanced AI-native platform, the CrowdStrike Falcon platform. Our customers span all industries and rely on us to keep their businesses running, communities safe, and lives moving forward. As a mission-driven company, we foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. We're passionate about innovation, customer success, and building a collaborative community.

Role Overview

As a Technical Support Engineer at CrowdStrike in Auckland, New Zealand, you'll join a highly skilled customer support team serving global enterprise customers. This remote position offers the chance to work in a dynamic, fast-paced environment where you'll troubleshoot complex issues, identify root causes, and ensure customers maximize their investment in the Falcon platform. Ideal for those with a fanatical customer focus, relentless drive for innovation, and passion for cutting-edge technologies. Be part of stopping breaches and delighting customers worldwide.

Key Responsibilities

In this role, you'll demonstrate ownership of customer concerns by assessing impact, troubleshooting logically, and engaging stakeholders for swift resolutions. Key responsibilities include:

• Working with global customers to resolve technical issues using the Falcon platform.
• Collaborating with product experts and engineering to fix bugs and enhance features.
• Communicating effectively with internal and external stakeholders on escalations.
• Managing time to meet or exceed operational goals, including potential shift work.
• Learning new technologies, creating knowledge articles, and contributing to team mentoring.

Daily Impact

Every day, you'll dive into high-energy problem-solving, from OS-level diagnostics to cloud architecture troubleshooting, ensuring customer success and platform reliability.

Qualifications & Requirements

To thrive as a Technical Support Engineer, you'll need proven experience in a product technical support role for global enterprise customers. Essential qualifications include:

• Outstanding oral and written communication skills with a customer-first mindset.
• Analytical thinking and logical troubleshooting in Windows, Linux, or Mac environments.
• Deep understanding of OS fundamentals like user/kernel space, memory management, and network IO.
• Hands-on experience with debugging tools for application and OS-level issues.

Bonus Points: Specialization in SIEM/SOAR (e.g., Kafka, containers, Regex), Identity Management (Active Directory, SAML, Wireshark), or Cloud Technologies (SaaS APIs, Kubernetes, Cassandra). Certifications in relevant platforms are a plus.

Benefits & Perks

CrowdStrike offers market-leading compensation with equity awards and a comprehensive benefits package tailored for work-life balance:

• Competitive salary estimated at NZD 110,000 - 180,000 annually, reflecting cybersecurity sector rates in New Zealand.
• Physical and mental wellness programs.
• Generous vacation, holidays, paid parental, and adoption leaves.
• Professional development for all levels.
• Employee Networks and geographic flexibility in our remote-first culture.

Career Growth

At CrowdStrike, career growth is limitless. Our remote-first culture provides autonomy to own your path, with opportunities to learn cutting-edge cybersecurity technologies, mentor peers, and advance into senior support, product, or engineering roles. We're committed to your professional development, offering training on the Falcon platform and beyond.

Why Join CrowdStrike

Join a mission that matters: stopping breaches with the Falcon platform's AI-native power. Work remotely from Auckland, collaborate globally, and thrive in a high-energy environment fueled by innovation and customer passion. With our remote-first culture, you'll enjoy flexibility while contributing to a company that's reshaping cybersecurity. Ready to drive unlimited potential? The future starts with you at CrowdStrike.

Role FAQs

Q: Is this role fully remote? Yes, it's a remote position based in Auckland, New Zealand, with potential shift requirements.

Q: What salary can I expect? Estimated NZD 110,000 - 180,000 yearly, based on market rates with upside buffer.

Q: Do I need specific certifications? Experience is key; certifications in SIEM, Identity, or Cloud are bonuses.

Q: How does CrowdStrike support remote work? Our remote-first culture emphasizes flexibility, autonomy, and global collaboration tools.

Q: What's the Falcon platform? Our AI-native cybersecurity platform that prevents breaches across endpoints, cloud, and identity.