About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has remained unwavering: to stop breaches. We've redefined modern security with the world's most advanced AI-native platform, the CrowdStrike Falcon platform. Our customers span all industries and rely on us to keep their businesses running, communities safe, and lives moving forward. As a mission-driven company, we foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. We're passionate about innovation and customer success, and we're always seeking talented individuals to join our team.

Role Overview

The Technical Support Engineer II role in Bangalore, India, places you at the heart of our highly skilled Customer Support team. You'll work with global CrowdStrike customers 24x7, troubleshooting complex issues, identifying root causes, and ensuring they maximize value from the Falcon platform. This high-energy, fast-paced environment demands fanatical customer focus, relentless innovation, and a passion for cutting-edge cybersecurity technologies. Whether resolving escalations or collaborating with engineering, you'll play a key role in achieving customer success and stopping breaches before they happen.

Key Responsibilities

In this position, you'll demonstrate ownership of customer concerns by assessing impact, troubleshooting logically, and engaging stakeholders for swift resolutions. Key responsibilities include:

• Supporting global customers in a dynamic 24x7 environment with a focus on delighting them.
• Effectively communicating with internal and external stakeholders to resolve escalations quickly.
• Collaborating with Product experts and Engineering to fix bugs or enhance Falcon platform features.
• Managing time to meet or exceed operational goals while learning new product features.
• Creating and sharing knowledge articles, contributing to mentoring and training efforts.
• Working shifts or holidays as needed to support business requirements.

Qualifications & Requirements

To thrive as a Technical Support Engineer II, you'll need proven experience in a product technical support role for global enterprise customers. Essential qualifications include:

• Outstanding oral and written communication skills with a strong customer focus.
• Analytical thinking and logical troubleshooting aptitude.
• Hands-on experience diagnosing issues at the application and OS level in Windows, Linux, or Mac environments.
• Deep understanding of OS fundamentals like user/kernel space, memory management, shared libraries, file/network IO, and Windows registry.
• Proficiency with debugging tools and techniques in these environments.

Bonus points for specialization in one of these domains:

• SIEM/SOAR: Experience with log management tools using Kafka/containers, regex, query languages, and relevant certifications.
• Identity Management: Windows Servers/Active Directory, MFA, Zero Trust, authentication protocols (Kerberos, LDAP, SAML), TCP/IP, Wireshark, and networking devices.
• Cloud Technologies: SaaS troubleshooting, API/REST debugging, Cassandra/Kafka/Elasticsearch, Docker/Kubernetes, and cloud certifications.

Benefits & Perks

CrowdStrike offers market-leading compensation, including equity awards, and a comprehensive benefits package designed for your well-being and growth:

• Competitive salary estimated at INR 11-18 lakhs annually, with a buffer for top talent.
• Comprehensive physical and mental wellness programs.
• Generous vacation, holidays, paid parental, and adoption leaves.
• Professional development opportunities for all levels.
• Employee Networks and geographic community support.

Our remote-first culture ensures flexibility while maintaining collaboration.

Career Growth

At CrowdStrike, career growth is limitless. This role offers exposure to cutting-edge technologies like the Falcon platform, opportunities to work with global teams, and paths to senior engineering or leadership positions. We invest in your development through training, certifications, and mentoring, empowering you to innovate and advance in cybersecurity.

Why Join CrowdStrike

Join a company that's redefining cybersecurity with AI-native solutions. Be part of a mission to stop breaches, work in a high-impact environment, and contribute to a remote-first culture that values passion and innovation. With CrowdStrike, you'll protect organizations worldwide, grow your expertise, and build a rewarding career in Bangalore's thriving tech hub.

Role FAQs

Is this role remote?

While based in Bangalore, CrowdStrike embraces a remote-first culture with flexibility.

What shifts are involved?

24x7 global support may require shifts or holidays based on business needs.

Do I need cybersecurity certifications?

Experience trumps certifications, but SIEM, cloud, or identity certs are bonuses.

What's the salary range?

Estimated INR 11-18 lakhs yearly, competitive with equity and benefits.

How does this role use the Falcon platform?

You'll troubleshoot and optimize Falcon to deliver maximum customer value.