About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has remained unwavering: to stop breaches. We've redefined modern security with the world's most advanced AI-native platform, the CrowdStrike Falcon platform. Our customers across all industries rely on us to keep their businesses running, communities safe, and lives moving forward. As a mission-driven company, we foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. We're passionate about innovation and customer success, and we're always seeking talented individuals to join our team.

Role Overview

The Technical Support Engineer II role in Bangalore, India, places you at the heart of our highly skilled Customer Support team. You'll work with global CrowdStrike customers 24x7, resolving complex issues through troubleshooting, root cause identification, and resolution. This position demands energy, drive, and a fanatical commitment to customer delight in a fast-paced, dynamic environment. Dive into cutting-edge technologies within the Falcon platform, collaborate with product experts and engineering, and contribute to customer success worldwide. Shifts and holidays may be required to meet business needs.

Key Responsibilities

In this role, you'll demonstrate ownership of customer concerns by assessing impact, troubleshooting logically, and engaging stakeholders for swift resolutions. Key responsibilities include:

• Communicating effectively with internal and external stakeholders to resolve escalations quickly.
• Collaborating with Product experts and Engineering to fix bugs or enhance Falcon platform features.
• Managing time efficiently to meet or exceed operational goals.
• Learning new product features and cutting-edge cybersecurity technologies.
• Creating and sharing knowledge articles while contributing to mentoring and training efforts.

Daily Impact

Every day, you'll help customers maximize their investment in CrowdStrike's Falcon platform, ensuring seamless protection against breaches in Windows, Linux, or Mac environments.

Qualifications & Requirements

To thrive as a Technical Support Engineer II, you need proven experience in a product technical support role for global enterprise customers. Essential qualifications include:

• Outstanding oral and written communication skills with a strong customer focus.
• Analytical thinking and logical troubleshooting aptitude.
• Hands-on experience troubleshooting application and OS-level issues in Windows, Linux, or Mac, including fundamentals like user/kernel space, memory management, shared libraries, file/network IO, and Windows registry.
• Proficiency with debugging tools and techniques in these environments.

Bonus Specializations

Stand out with expertise in one of these domains:

• SIEM/SOAR: Log management with Kafka/containers, regex/query languages, container admin/orchestration.
• Identity Management: Windows Server/Active Directory, MFA, Zero Trust, auth protocols (Kerberos, LDAP, SAML), Wireshark/PCAP, networking devices.
• Cloud Technologies: SaaS troubleshooting, API/REST debugging, Cassandra/Kafka/Elasticsearch, Docker/Kubernetes.

Relevant certifications are a plus.

Benefits & Perks

CrowdStrike offers market-leading compensation with equity awards and a comprehensive benefits package designed for your well-being and growth:

• Competitive physical and mental wellness programs.
• Generous vacation, holidays, paid parental, and adoption leaves.
• Professional development opportunities for every employee, regardless of level.
• Employee Networks and geographic neighborhood support.

Remote-First Culture

Embrace our remote-first approach, providing flexibility while maintaining a collaborative, high-energy environment.

Career Growth

At CrowdStrike, career ownership is key. This role offers limitless potential for advancement through relentless innovation and passion. Gain exposure to the Falcon platform, work with global teams, and develop expertise in AI-native cybersecurity. Mentoring, training, and knowledge-sharing opportunities accelerate your path to senior roles in support, engineering, or product management.

Why Join CrowdStrike

Join a mission that matters: stopping breaches with the Falcon platform. Our remote-first culture, combined with a fanatical focus on customers, innovation, and community, sets us apart. In Bangalore, you'll contribute to global success while enjoying premium compensation (estimated INR 11-18 lakhs yearly), equity, and perks. Be part of a team that's redefining cybersecurity.

Role FAQs

Q: Is this a full-time role? Yes, full-time position.

Q: What shifts are involved? 24x7 global support may include shifts and holidays.

Q: Do I need specific OS experience? Yes, proven troubleshooting in Windows, Linux, or Mac.

Q: Are certifications required? Not mandatory but a plus for bonus domains.

Q: What's the estimated salary? INR 11-18 lakhs per year, based on market rates with buffer.

Ready to protect the future? Apply now for Technical Support Engineer II at CrowdStrike in Bangalore.