About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, our mission has remained unwavering: to stop breaches. We've redefined modern security with the world's most advanced AI-native platform, the CrowdStrike Falcon platform. Our customers span all industries and rely on us to keep their businesses running, communities safe, and lives moving forward. As a mission-driven company, we foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. We're always seeking talented individuals with limitless passion, relentless innovation, and fanatical customer commitment.

Role Overview

The Technical Support Engineer II - EDR role in Bangalore, India, places you at the heart of our highly skilled Customer Support team. You'll work with global CrowdStrike customers, troubleshooting complex issues, identifying root causes, and ensuring they maximize value from their investment in the Falcon platform. This hybrid position in a fast-paced, 24x7 environment demands energy, drive, and a passion for learning new technologies. Be part of a team relentlessly focused on customer delight, innovation, and achieving success in endpoint detection and response (EDR).

Key Responsibilities

• Operate in a dynamic 24x7 technical environment, demonstrating full ownership of customer concerns—from impact assessment and logical troubleshooting to root cause resolution.
• Communicate effectively with internal and external stakeholders, collaborating to resolve escalations swiftly.
• Partner with Product experts and Engineering to address bugs and enhance Falcon platform features.
• Manage time efficiently to meet or exceed operational goals while learning cutting-edge technologies.
• Create and share knowledge articles, contributing to mentoring and training efforts. Shifts and holidays may be required based on business needs.

Qualifications & Requirements

To thrive as a Technical Support Engineer II - EDR, you need 3-8 years of experience in product technical support for global enterprise customers. Outstanding oral and written communication skills, customer focus, analytical thinking, and logical troubleshooting are essential. Proven expertise in diagnosing issues at the application and OS level in Windows, Linux, or Mac environments is required, including fundamentals like user/kernel space, memory management, shared libraries, file/network IO, and Windows registry.

Strong knowledge of endpoint security concepts, threat detection, incident response, and experience troubleshooting complex EDR incidents are critical. Familiarity with the CrowdStrike Falcon platform or similar EDR/XDR solutions, MITRE ATT&CK framework, and security best practices/compliance is a must.

Bonus Points

• Security certifications like CompTIA Security+ or CEH.
• Scripting proficiency in Python, PowerShell, or Bash.
• Familiarity with cloud technologies (AWS, Azure, GCP).
• Knowledge of data analytics tools like Splunk, ELK, or QRadar.

Benefits & Perks

CrowdStrike offers market-leading compensation and equity awards, comprehensive physical and mental wellness programs, competitive vacation and holidays, paid parental and adoption leaves, and professional development for all levels. Build connections through Employee Networks, geographic groups, and volunteer opportunities. Enjoy a vibrant office culture with world-class amenities. We're Great Place to Work Certified™ globally and committed to equal opportunity, supporting veterans and individuals with disabilities.

Career Growth

At CrowdStrike, career ownership is key in our remote-first culture. This role offers exposure to advanced cybersecurity technologies, collaboration with elite teams, and opportunities to grow into senior support, product, or engineering positions. Our focus on innovation and customer success ensures limitless potential for passionate professionals.

Why Join CrowdStrike

Join a mission that matters: stopping breaches with the Falcon platform. In Bangalore's hybrid setup, experience a high-energy environment with fanatical customer commitment. CrowdStrike's AI-native security leadership, global impact, and culture of belonging make us the premium choice for cybersecurity careers. The future of security starts with you.

Role FAQs

Is this a remote role?

This is a hybrid role based in Bangalore, aligning with our remote-first culture for flexibility.

What shifts are involved?

Expect 24x7 operations, potentially including shifts and holidays per business needs.

Do I need CrowdStrike experience?

Experience with Falcon or similar EDR/XDR is preferred but not mandatory; strong endpoint security skills suffice.

What salary can I expect?

Estimated 11-18 lakhs INR yearly, based on market rates for cybersecurity roles in India.

How does CrowdStrike support diversity?

We're an equal opportunity employer, fostering belonging and empowering all to succeed.