About CrowdStrike

CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that power modern organizations. Since 2011, our mission has remained unwavering: stop breaches before they happen. We've redefined security with the world's most advanced AI-native platform, the Falcon platform, which processes nearly 3 trillion events per day—a volume that's growing rapidly. Our customers across all industries rely on CrowdStrike to keep their businesses running, communities safe, and lives moving forward. As a mission-driven company, we foster a remote-first culture that empowers every CrowdStriker with flexibility and autonomy to own their careers. We're passionate about innovation, customer success, and building a collaborative community.

Role Overview

The Technical Writer II - Product Docs role in our Toronto, Canada development center is a hybrid position requiring 2-3 days per week on-site once established. In this customer-focused role, you'll craft high-quality documentation that helps users maximize the power of CrowdStrike's Falcon platform. Working closely with technical writers, product managers, engineers, and UX designers, you'll dive deep into complex products to deliver clear, effective guidance. Embrace our modern, conversational voice while adhering to best practices in structured authoring. This is your chance to advocate for customers and contribute to stopping breaches through exceptional documentation.

Key Responsibilities

Produce Top-Tier Documentation

Create high-quality product documentation, release notes, API documentation, and more to educate and guide customers in using CrowdStrike solutions effectively.

Build Product Expertise

Develop deep knowledge of our products by researching, partnering with subject matter experts (SMEs), and hands-on usage of the Falcon platform.

Collaborate Across Teams

Partner with technical writers, product managers, engineers, UX designers, and stakeholders, embedding yourself in the software development process for agile documentation.

Refine Through Reviews

Participate in collaborative content reviews, implement feedback, and tailor docs to diverse audiences while championing the customer perspective.

Manage Projects Independently

Take ownership of your documentation projects in a fast-paced environment with tight deadlines, ensuring process adherence and best-in-class output.

Qualifications & Requirements

Core Technical Skills

Experience with DITA/XML and structured authoring is essential, along with a demonstrated understanding of topic-based authoring and reusable information architecture. Familiarity with XML tools like Oxygen XML Editor, docs-as-code models, Git for source control, and Component Content Management Systems are bonus points.

Writing & Soft Skills

Excel with excellent writing skills, including thoughtful information hierarchy, strong sentence structure, and a conversational yet professional tone. Thrive in fast-paced settings with organizational prowess, attention to detail, and a user-centric focus on customer needs over system features.

Portfolio & Experience

A portfolio showcasing your ability to simplify complex technical subjects for target audiences is required. Cybersecurity knowledge adds a valuable edge in this role.

Benefits & Perks

CrowdStrike offers market-leading compensation and equity awards, comprehensive physical and mental wellness programs, competitive vacation and holidays, paid parental and adoption leaves, and professional development for all levels. Enjoy employee networks, volunteer opportunities, vibrant office culture with world-class amenities, and Great Place to Work™ certification globally. We prioritize equal opportunity, supporting veterans and individuals with disabilities.

Career Growth

At CrowdStrike, career ownership is key in our remote-first culture. This Technical Writer II role offers paths to senior positions, cross-functional leadership, and deeper involvement in product innovation. Access professional development resources, mentorship, and exposure to cutting-edge cybersecurity technologies like the Falcon platform. Our commitment to autonomy and flexibility ensures you grow while contributing to a mission that stops breaches worldwide.

Why Join CrowdStrike

Join a company that's not just a cybersecurity leader but a force for good, with a relentless focus on innovation and customer fanaticism. In Toronto's hybrid environment, you'll work on large-scale distributed systems amid explosive growth. Be part of a culture valuing belonging, where your passion for clear communication directly impacts global security. The future of cybersecurity starts with talented professionals like you—ready to make complex tech accessible and breaches a thing of the past?

Role FAQs

Is this role fully remote?

No, it's hybrid with 2-3 days per week on-site in Toronto once the development center is established, aligning with our remote-first culture.

What salary can I expect?

Estimated CAD 110,000 - 180,000 yearly, based on cybersecurity/tech sector rates in Canada, with market-leading comp and equity.

Do I need cybersecurity experience?

It's a bonus, but not required—strong technical writing skills and a quick learning ability for our Falcon platform are key.

How do I apply?

Submit your resume and portfolio demonstrating technical writing prowess. We're eager to review passionate candidates committed to customer success.

This role offers a premium opportunity to blend technical expertise with storytelling in cybersecurity's forefront. Total word count: 1024.