企业微信-客服管理
Tencent
企业微信-客服管理
Job Description
企业微信-客服管理
📋 Job Overview
This role involves managing the customer service team for Enterprise WeChat, focusing on building comprehensive management, incentive, content, and talent development systems while planning the overall team strategy. The position emphasizes innovating service models, optimizing processes to enhance service quality and user satisfaction, and analyzing data to drive product improvements. Additionally, it includes operating intelligent customer service and help centers to boost users' self-service problem-solving capabilities.
📍 Location: Guangzhou, China
🏢 Business Unit: WXG
📄 Full Description
2.持续有效创新客服管理服务模式，优化流程，提升服务质量和服务承载能力，提升用户满意度；
3.根据日常服务数据，进行监控和分析，发现产品功能和产品质量优化点、并进行推动改善；
4.运营智能客服，运营帮助中心，跟进版本功能迭代，提升用户自助解决问题能力。
🎯 Key Responsibilities
- Manage the customer service team, responsible for improving the customer service management system, incentive system, content system, and personnel ladder, and formulating the overall planning for the customer service team.
- Continuously and effectively innovate customer service management models, optimize processes, improve service quality and service capacity, and enhance user satisfaction.
- Based on daily service data, conduct monitoring and analysis, identify optimization points for product functions and quality, and promote improvements.
- Operate intelligent customer service, operate the help center, follow up on version function iterations, and enhance users' ability to solve problems independently.
Locations
- Guangzhou, China
Salary
120,000 - 180,000 CNY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Responsibilities
- Manage the customer service team, responsible for improving the customer service management system, incentive system, content system, and personnel ladder, and formulating the overall planning for the customer service team.
- Continuously and effectively innovate customer service management models, optimize processes, improve service quality and service capacity, and enhance user satisfaction.
- Based on daily service data, conduct monitoring and analysis, identify optimization points for product functions and quality, and promote improvements.
- Operate intelligent customer service, operate the help center, follow up on version function iterations, and enhance users' ability to solve problems independently.
Tags & Categories
Answer 10 quick questions to check your fit for 企业微信-客服管理 @ Tencent.
Related Books and Jobs
企业微信-客服管理
Tencent
企业微信-客服管理
Job Description
企业微信-客服管理
📋 Job Overview
This role involves managing the customer service team for Enterprise WeChat, focusing on building comprehensive management, incentive, content, and talent development systems while planning the overall team strategy. The position emphasizes innovating service models, optimizing processes to enhance service quality and user satisfaction, and analyzing data to drive product improvements. Additionally, it includes operating intelligent customer service and help centers to boost users' self-service problem-solving capabilities.
📍 Location: Guangzhou, China
🏢 Business Unit: WXG
📄 Full Description
2.持续有效创新客服管理服务模式，优化流程，提升服务质量和服务承载能力，提升用户满意度；
3.根据日常服务数据，进行监控和分析，发现产品功能和产品质量优化点、并进行推动改善；
4.运营智能客服，运营帮助中心，跟进版本功能迭代，提升用户自助解决问题能力。
🎯 Key Responsibilities
- Manage the customer service team, responsible for improving the customer service management system, incentive system, content system, and personnel ladder, and formulating the overall planning for the customer service team.
- Continuously and effectively innovate customer service management models, optimize processes, improve service quality and service capacity, and enhance user satisfaction.
- Based on daily service data, conduct monitoring and analysis, identify optimization points for product functions and quality, and promote improvements.
- Operate intelligent customer service, operate the help center, follow up on version function iterations, and enhance users' ability to solve problems independently.
Locations
- Guangzhou, China
Salary
120,000 - 180,000 CNY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Responsibilities
- Manage the customer service team, responsible for improving the customer service management system, incentive system, content system, and personnel ladder, and formulating the overall planning for the customer service team.
- Continuously and effectively innovate customer service management models, optimize processes, improve service quality and service capacity, and enhance user satisfaction.
- Based on daily service data, conduct monitoring and analysis, identify optimization points for product functions and quality, and promote improvements.
- Operate intelligent customer service, operate the help center, follow up on version function iterations, and enhance users' ability to solve problems independently.
Tags & Categories
Answer 10 quick questions to check your fit for 企业微信-客服管理 @ Tencent.
Related Books and Jobs