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微信支付-消保合规运营专员

Tencent

Customer Support and Service Jobs

微信支付-消保合规运营专员

full-timePosted: Nov 17, 2025

Job Description

微信支付-消保合规运营专员

📋 Job Overview

The role of Consumer Protection Compliance Operations Specialist at WeChat Pay involves ensuring regulatory compliance in consumer rights protection. Key responsibilities include handling complex customer complaints, analyzing issues to optimize business processes, and participating in data security assessments. This position plays a crucial role in enhancing service quality and compliance within the payment ecosystem.

📍 Location: Shenzhen, China

🏢 Business Unit: WXG

📄 Full Description

1.负责微信支付消费者权益保护合规评估,重大、疑难客诉的应对和调解;
2.负责联动相关团队开展客诉溯源分析和数据治理,推动微信支付业务规则、产品功能、业务流程优化;
3.参与个人信息保护、数据安全的业务合规评估,完善合规业务规则,并推动业务落地。

🎯 Key Responsibilities

  • Responsible for WeChat Pay consumer rights protection compliance assessment, handling and mediation of major and difficult customer complaints.
  • Responsible for collaborating with relevant teams to conduct customer complaint root cause analysis and data governance, promoting optimization of WeChat Pay business rules, product features, and business processes.
  • Participate in business compliance assessments for personal information protection and data security, improve compliance business rules, and promote business implementation.

Locations

  • Shenzhen, China

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 CNY / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Responsibilities

  • Responsible for WeChat Pay consumer rights protection compliance assessment, handling and mediation of major and difficult customer complaints.
  • Responsible for collaborating with relevant teams to conduct customer complaint root cause analysis and data governance, promoting optimization of WeChat Pay business rules, product features, and business processes.
  • Participate in business compliance assessments for personal information protection and data security, improve compliance business rules, and promote business implementation.

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Tencent logo

微信支付-消保合规运营专员

Tencent

Customer Support and Service Jobs

微信支付-消保合规运营专员

full-timePosted: Nov 17, 2025

Job Description

微信支付-消保合规运营专员

📋 Job Overview

The role of Consumer Protection Compliance Operations Specialist at WeChat Pay involves ensuring regulatory compliance in consumer rights protection. Key responsibilities include handling complex customer complaints, analyzing issues to optimize business processes, and participating in data security assessments. This position plays a crucial role in enhancing service quality and compliance within the payment ecosystem.

📍 Location: Shenzhen, China

🏢 Business Unit: WXG

📄 Full Description

1.负责微信支付消费者权益保护合规评估,重大、疑难客诉的应对和调解;
2.负责联动相关团队开展客诉溯源分析和数据治理,推动微信支付业务规则、产品功能、业务流程优化;
3.参与个人信息保护、数据安全的业务合规评估,完善合规业务规则,并推动业务落地。

🎯 Key Responsibilities

  • Responsible for WeChat Pay consumer rights protection compliance assessment, handling and mediation of major and difficult customer complaints.
  • Responsible for collaborating with relevant teams to conduct customer complaint root cause analysis and data governance, promoting optimization of WeChat Pay business rules, product features, and business processes.
  • Participate in business compliance assessments for personal information protection and data security, improve compliance business rules, and promote business implementation.

Locations

  • Shenzhen, China

Salary

Estimated Salary Rangemedium confidence

120,000 - 180,000 CNY / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Responsibilities

  • Responsible for WeChat Pay consumer rights protection compliance assessment, handling and mediation of major and difficult customer complaints.
  • Responsible for collaborating with relevant teams to conduct customer complaint root cause analysis and data governance, promoting optimization of WeChat Pay business rules, product features, and business processes.
  • Participate in business compliance assessments for personal information protection and data security, improve compliance business rules, and promote business implementation.

Target Your Resume for "微信支付-消保合规运营专员" , Tencent

Get personalized recommendations to optimize your resume specifically for 微信支付-消保合规运营专员. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "微信支付-消保合规运营专员" , Tencent

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

TencentShenzhenChinaWXGWXG

Answer 10 quick questions to check your fit for 微信支付-消保合规运营专员 @ Tencent.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.