云产品二部-大数据产品客户成功经理（北京/深圳）
Tencent
云产品二部-大数据产品客户成功经理（北京/深圳）
Job Description
云产品二部-大数据产品客户成功经理（北京/深圳）
📋 Job Overview
The Big Data Product Customer Success Manager in Tencent's Cloud Product Division II is responsible for managing the delivery of big data products, ensuring compliance with contract terms in scope, progress, and quality. The role involves post-delivery customer maintenance, full lifecycle management, and guiding clients to maximize product value through tailored usage and best practices. Additionally, it includes demand analysis, solution development, user support, and providing feedback for product optimization.
📍 Location: Shenzhen, China
🏢 Business Unit: CSIG
📄 Full Description
2.负责交付后客户维护和深耕，客户全生命周期管理，能够根据客户业务特点和需求，引导客户使用产品并进行深层价值落地，对客户大数据产品系统的健康度、使用深度负责，周期性拜访客户，维护客户关系；
3.据客户业务需求撰写方案，提供产品培训，解决用户关于产品的各种使用问题，持续挖掘客户业务场景，并为客户提供最佳使用实践；
4.甄别客户需求，对客户需求和反馈进行收集分析，提供产品优化建议，推动产品选代优化。
🎯 Key Responsibilities
- Responsible for big data product delivery management, completing product delivery according to contract agreements, and accountable for the scope, progress, and quality of product delivery.
- Responsible for post-delivery customer maintenance and deepening, full lifecycle management of customers, guiding customers to use products and achieve deep value realization based on their business characteristics and needs, accountable for the health and usage depth of customers' big data product systems, periodically visiting customers to maintain relationships.
- Writing proposals based on customer business needs, providing product training, resolving various user issues regarding product usage, continuously exploring customer business scenarios, and providing best usage practices.
- Identifying customer needs, collecting and analyzing customer demands and feedback, providing product optimization suggestions, and promoting product iteration and optimization.
Locations
- Shenzhen, China
Salary
250,000 - 450,000 CNY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Responsibilities
- Responsible for big data product delivery management, completing product delivery according to contract agreements, and accountable for the scope, progress, and quality of product delivery.
- Responsible for post-delivery customer maintenance and deepening, full lifecycle management of customers, guiding customers to use products and achieve deep value realization based on their business characteristics and needs, accountable for the health and usage depth of customers' big data product systems, periodically visiting customers to maintain relationships.
- Writing proposals based on customer business needs, providing product training, resolving various user issues regarding product usage, continuously exploring customer business scenarios, and providing best usage practices.
- Identifying customer needs, collecting and analyzing customer demands and feedback, providing product optimization suggestions, and promoting product iteration and optimization.
Tags & Categories
Answer 10 quick questions to check your fit for 云产品二部-大数据产品客户成功经理（北京/深圳） @ Tencent.
Related Books and Jobs
云产品二部-大数据产品客户成功经理（北京/深圳）
Tencent
云产品二部-大数据产品客户成功经理（北京/深圳）
Job Description
云产品二部-大数据产品客户成功经理（北京/深圳）
📋 Job Overview
The Big Data Product Customer Success Manager in Tencent's Cloud Product Division II is responsible for managing the delivery of big data products, ensuring compliance with contract terms in scope, progress, and quality. The role involves post-delivery customer maintenance, full lifecycle management, and guiding clients to maximize product value through tailored usage and best practices. Additionally, it includes demand analysis, solution development, user support, and providing feedback for product optimization.
📍 Location: Shenzhen, China
🏢 Business Unit: CSIG
📄 Full Description
2.负责交付后客户维护和深耕，客户全生命周期管理，能够根据客户业务特点和需求，引导客户使用产品并进行深层价值落地，对客户大数据产品系统的健康度、使用深度负责，周期性拜访客户，维护客户关系；
3.据客户业务需求撰写方案，提供产品培训，解决用户关于产品的各种使用问题，持续挖掘客户业务场景，并为客户提供最佳使用实践；
4.甄别客户需求，对客户需求和反馈进行收集分析，提供产品优化建议，推动产品选代优化。
🎯 Key Responsibilities
- Responsible for big data product delivery management, completing product delivery according to contract agreements, and accountable for the scope, progress, and quality of product delivery.
- Responsible for post-delivery customer maintenance and deepening, full lifecycle management of customers, guiding customers to use products and achieve deep value realization based on their business characteristics and needs, accountable for the health and usage depth of customers' big data product systems, periodically visiting customers to maintain relationships.
- Writing proposals based on customer business needs, providing product training, resolving various user issues regarding product usage, continuously exploring customer business scenarios, and providing best usage practices.
- Identifying customer needs, collecting and analyzing customer demands and feedback, providing product optimization suggestions, and promoting product iteration and optimization.
Locations
- Shenzhen, China
Salary
250,000 - 450,000 CNY / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Responsibilities
- Responsible for big data product delivery management, completing product delivery according to contract agreements, and accountable for the scope, progress, and quality of product delivery.
- Responsible for post-delivery customer maintenance and deepening, full lifecycle management of customers, guiding customers to use products and achieve deep value realization based on their business characteristics and needs, accountable for the health and usage depth of customers' big data product systems, periodically visiting customers to maintain relationships.
- Writing proposals based on customer business needs, providing product training, resolving various user issues regarding product usage, continuously exploring customer business scenarios, and providing best usage practices.
- Identifying customer needs, collecting and analyzing customer demands and feedback, providing product optimization suggestions, and promoting product iteration and optimization.
Tags & Categories
Answer 10 quick questions to check your fit for 云产品二部-大数据产品客户成功经理（北京/深圳） @ Tencent.
Related Books and Jobs