Associate - Fraud and Collections
Tesco
Associate - Fraud and Collections
Job Description
Refer to you will be responsible for section
This role is responsible to handle first line contact across a range of queries and service areas via written communication channels, leveraging skills, knowledge and tools
available to provide tailored solutions that meet the needs of individuals I engage with. Handling queries efficiently and providing and a range of solutions to ensure I deliver
the best possible service.
In this job, I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives
available to provide tailored solutions that meet the needs of individuals I engage with. Handling queries efficiently and providing and a range of solutions to ensure I deliver
the best possible service.
In this job, I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives
Key people and teams I work with in and outside of Tesco:
People, budgets and other resources I am accountable
for in my job:
CCEC Colleagues
N/A
Managers
Leads
Vendors
Store colleagues
Other functions/departments
Operational skills relevant for this job:
Experience relevant for this job:
Customer service orientation
Customer Service preferably in written channel
Excellent Written Communication in English
Communicating and working in a team environment
Conflict Resolution
Empathy and customer focus
Typing speed and accuracy
Basic Microsoft Office e.g. Outlook email
CF Standard Role Code: TBS-CCSE-WL10-171
People, budgets and other resources I am accountable
for in my job:
CCEC Colleagues
N/A
Managers
Leads
Vendors
Store colleagues
Other functions/departments
Operational skills relevant for this job:
Experience relevant for this job:
Customer service orientation
Customer Service preferably in written channel
Excellent Written Communication in English
Communicating and working in a team environment
Conflict Resolution
Empathy and customer focus
Typing speed and accuracy
Basic Microsoft Office e.g. Outlook email
CF Standard Role Code: TBS-CCSE-WL10-171
At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.
At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.
We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.
Locations
- Bengaluru, Karnataka, India, India
Salary
Estimated Salary Rangemedium confidence
600,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Written communicationintermediate
- Problem-solvingintermediate
- Process improvementintermediate
- Knowledge sharingintermediate
- Continuous learningintermediate
Responsibilities
- Handle first line contact and queries via written channels
- Resolve queries efficiently
- Follow Business Code of Conduct
- Deliver personal objectives
- Close tickets to agreed timescales
- Work roster shifts
- Complete tasks within metrics
Tags & Categories
Answer 10 quick questions to check your fit for Associate - Fraud and Collections @ Tesco.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs
Associate - Fraud and Collections
Tesco
Associate - Fraud and Collections
Job Description
Refer to you will be responsible for section
This role is responsible to handle first line contact across a range of queries and service areas via written communication channels, leveraging skills, knowledge and tools
available to provide tailored solutions that meet the needs of individuals I engage with. Handling queries efficiently and providing and a range of solutions to ensure I deliver
the best possible service.
In this job, I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives
available to provide tailored solutions that meet the needs of individuals I engage with. Handling queries efficiently and providing and a range of solutions to ensure I deliver
the best possible service.
In this job, I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this
- Role modelling the Tesco values and leading by example in what I do and how I behave
- Understanding the part I play in delivering our key metrics and performance measures
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards
- Handing and resolving first line contact and queries via written communication channels
- Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores
- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
- Continually developing my skills to be the best I can be in my role
- I ensure that all open tickets are closed to agreed timescale
- I am expected to work in roster shifts to support customer queries
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives
Key people and teams I work with in and outside of Tesco:
People, budgets and other resources I am accountable
for in my job:
CCEC Colleagues
N/A
Managers
Leads
Vendors
Store colleagues
Other functions/departments
Operational skills relevant for this job:
Experience relevant for this job:
Customer service orientation
Customer Service preferably in written channel
Excellent Written Communication in English
Communicating and working in a team environment
Conflict Resolution
Empathy and customer focus
Typing speed and accuracy
Basic Microsoft Office e.g. Outlook email
CF Standard Role Code: TBS-CCSE-WL10-171
People, budgets and other resources I am accountable
for in my job:
CCEC Colleagues
N/A
Managers
Leads
Vendors
Store colleagues
Other functions/departments
Operational skills relevant for this job:
Experience relevant for this job:
Customer service orientation
Customer Service preferably in written channel
Excellent Written Communication in English
Communicating and working in a team environment
Conflict Resolution
Empathy and customer focus
Typing speed and accuracy
Basic Microsoft Office e.g. Outlook email
CF Standard Role Code: TBS-CCSE-WL10-171
At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.
At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.
We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone’s life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.
Locations
- Bengaluru, Karnataka, India, India
Salary
Estimated Salary Rangemedium confidence
600,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Written communicationintermediate
- Problem-solvingintermediate
- Process improvementintermediate
- Knowledge sharingintermediate
- Continuous learningintermediate
Responsibilities
- Handle first line contact and queries via written channels
- Resolve queries efficiently
- Follow Business Code of Conduct
- Deliver personal objectives
- Close tickets to agreed timescales
- Work roster shifts
- Complete tasks within metrics
Tags & Categories
Answer 10 quick questions to check your fit for Associate - Fraud and Collections @ Tesco.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs