I am accountable for the promotion, facilitation, delivery and impact of Process Experience globally across operations and teams within Tesco Group to build a sustainable CI/OpEx culture delivering tangible direct and indirect benefits as well as improvements in Customer, Supplier and Colleague experience.

• Supporting GPX Senior Consultants and GPX Business Partners to ensure improvements are scoped, evaluated and delivered effectively and on time;  appropriate ownership of  governance including documentation such as project plans, RAID logs, benefit trackers etc 
• OpEx and CI Leadership, coaching, mentoring and trusted advisor status in supporting team leaders and ops managers in working with their teams to identify areas for improvement (coaching them where required) and helping to take these ideas forward through to implementation; therefore helping drive a culture of continuous improvement throughout the operation
• Helping ensure colleagues are supported by the very best processes to do their job by gathering detailed requirements and mapping processes through facilitated workshops, managing Natural Work Teams, holding effective stakeholder meetings and by analysing and interpreting data to identify trends and opportunities
• Effectively engaging and managing stakeholders alongside the Senior Consultants, fully understanding the case for change and benefits of improvements to customers and colleagues
• Building strong relationships with colleagues across relevant operations, working together collaboratively (in NWTs where required) to identify opportunities and drive change

• Ideally Project Manager, Business Analyst, Product owner, Change Manager (or similar role)
• Lean Six Sigma, Kaizen, Systems Thinking (or similar methodologies)
• Project  Management (e.g. producing project plans, managing critical paths, maintaining RACIs & exception logs)
• Change Management

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.