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Resume and JobRESUME AND JOB
Tesco logo

Team Leader - Fixed Term

Tesco

Customer Support and Service Jobs

Team Leader - Fixed Term

Tesco logo

Tesco

full-timePosted: Jan 13, 2026

Job Description

An opportunity has arisen for 2 fixed term (12 months) Team Leaders at our Dundee Customer Engagement Centre. These are full time positions working between the hours of 06:00-23:00 and will include an element of weekend working.

Reporting to an Operations Manager, you will be responsible for leading and motivating your team to deliver operational and service excellence across all business KPIs, continually striving to improve efficiency and service through effective communication, colleague engagement, coaching and development of your team. 

These roles are based in our Dundee CCEC - blended working - minimum of 3 out of 5 days onsite each week.

    Ensuring I understand our Core Purpose and the role I play in delivering thisRole modelling the Tesco values and leading by example in what I do and how I behave Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day. Delivering our key metrics and performance measures Collaborating with teams to ensure colleagues have the information they need to serve their customers. Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issuesEnsuring standard operating procedures are current and adhered to by my team Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process Regularly meeting with my direct reports on a 1 to1 basis and providing feedback Creating an inclusive culture for all colleagues where everyone is welcome Ensuring equal career development opportunities for all colleagues in my team Owning team action plans to create a "Great Place to Work" based on feedback and insight from colleaguesSpotting and surfacing opportunities to address what gets in the way of great performance and improving colleague and customer experience Setting clear individual performance objectives with each member of my team Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager Continually developing my skills to be the best I can be in my role.
Key people and teams you will work within and outside of Tesco:

    Operations TeamResource Planning TeamService Experience TeamsPeople Team Learning and Development TeamOperational Support TeamStores
People, budgets and other resources I am accountable for in my job:

    A team of Customer Service Managers 
Operational skills relevant for this job:

    Analysis and Problem solvingCommunicationPlanning and OrganisingConflict resolutionLogical thinking and Decision makingCoaching and developmentCollaboration/Empathy/Responsiveness/Resilience and Innovation
Experience relevant for this job:

    Relevant experience in managing a team of direct reports.People Management experienceTrack record in coaching teams to deliver strong performance against key metrics.Excellent communicator – verbal and writtenTrack record in identifying opportunities and problem solving to provide solutionsExperience working on own initiative, along with working as part of a wider team
You will receive an email confirmation once your application has been submitted successfully

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.

Locations

  • Dundee, United Kingdom of Great Britain and Northern Ireland

Salary

Estimated Salary Rangemedium confidence

80,000 - 130,000 GBP / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

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Home
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Create Account | Login
Tesco logo

Team Leader - Fixed Term

Tesco

Customer Support and Service Jobs

Team Leader - Fixed Term

Tesco logo

Tesco

full-timePosted: Jan 13, 2026

Job Description

An opportunity has arisen for 2 fixed term (12 months) Team Leaders at our Dundee Customer Engagement Centre. These are full time positions working between the hours of 06:00-23:00 and will include an element of weekend working.

Reporting to an Operations Manager, you will be responsible for leading and motivating your team to deliver operational and service excellence across all business KPIs, continually striving to improve efficiency and service through effective communication, colleague engagement, coaching and development of your team. 

These roles are based in our Dundee CCEC - blended working - minimum of 3 out of 5 days onsite each week.

    Ensuring I understand our Core Purpose and the role I play in delivering thisRole modelling the Tesco values and leading by example in what I do and how I behave Creating a culture of highly engaged colleagues who are passionate about their role in serving shoppers a little better every day. Delivering our key metrics and performance measures Collaborating with teams to ensure colleagues have the information they need to serve their customers. Supporting my team with complex escalation management, liaising with stakeholders on outstanding issues and taking ownership to close issuesEnsuring standard operating procedures are current and adhered to by my team Ensuring the team receive all training, knowledge and development to provide a quality service and deliver expectations Holding inspiring everyday conversations with my team, recognising great performance and encouraging a focus on development and career aspirations Supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process Regularly meeting with my direct reports on a 1 to1 basis and providing feedback Creating an inclusive culture for all colleagues where everyone is welcome Ensuring equal career development opportunities for all colleagues in my team Owning team action plans to create a "Great Place to Work" based on feedback and insight from colleaguesSpotting and surfacing opportunities to address what gets in the way of great performance and improving colleague and customer experience Setting clear individual performance objectives with each member of my team Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager Continually developing my skills to be the best I can be in my role.
Key people and teams you will work within and outside of Tesco:

    Operations TeamResource Planning TeamService Experience TeamsPeople Team Learning and Development TeamOperational Support TeamStores
People, budgets and other resources I am accountable for in my job:

    A team of Customer Service Managers 
Operational skills relevant for this job:

    Analysis and Problem solvingCommunicationPlanning and OrganisingConflict resolutionLogical thinking and Decision makingCoaching and developmentCollaboration/Empathy/Responsiveness/Resilience and Innovation
Experience relevant for this job:

    Relevant experience in managing a team of direct reports.People Management experienceTrack record in coaching teams to deliver strong performance against key metrics.Excellent communicator – verbal and writtenTrack record in identifying opportunities and problem solving to provide solutionsExperience working on own initiative, along with working as part of a wider team
You will receive an email confirmation once your application has been submitted successfully

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.

Locations

  • Dundee, United Kingdom of Great Britain and Northern Ireland

Salary

Estimated Salary Rangemedium confidence

80,000 - 130,000 GBP / yearly

Source: ai estimated

* This is an estimated range based on market data and may vary based on experience and qualifications.

Target Your Resume for "Team Leader - Fixed Term" , Tesco

Get personalized recommendations to optimize your resume specifically for Team Leader - Fixed Term. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Team Leader - Fixed Term" , Tesco

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Retail

Answer 10 quick questions to check your fit for Team Leader - Fixed Term @ Tesco.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.

PrivacyTerms & ConditionsAbout UsRefund PolicyRecruiter LoginSitemap

© 2026 Pointers. All rights reserved.