Role Summary

We are looking for a candidate to join the Workplace Technology Engineering Collaboration team, we require a senior systems engineer with extensive experience in similar roles within large-scale, complex, global organisations. The candidate should be proficient in technology strategy and roadmap planning, technology engineering, technology lifecycle planning and delivery, product selection (including business case planning), and technical project delivery (from initial conception through to transition into production). Broader, complementary skills such as commercial awareness, being evangelistic, delivery-focused, secure by design mindset, and having strong operations and customer awareness complete the profile.

Specifically, with in-depth, architectural/design level experience with Microsoft M365, Email / Exchange, Colleague Data, SharePoint, Generative AI, Microsoft Copilot, Copilot agents, Power Platform, and related technologies.

As a Systems Engineer III, I can:

• Own and drive the design and adoption of collaboration technologies across multiple Infrastructure domains, ensuring engineering effectiveness and strategic alignment. This includes delivering new and effective technologies that enable Tesco colleagues to be more productive and efficient.
• Represent Infrastructure/Systems Engineering across all of Tesco Technology and with suppliers, demonstrating strategic and critical thinking in all interactions.

Ideally, the candidate should have 6 years in a mid-senior IT technical role, with real-world demonstrable experience of technology delivery in the specific technology domain. In Tesco, this would mean 3-4 successful years in a Systems Engineer II role, having consistently demonstrated the core capabilities of a Systems Engineer III.

System Engineering Skills

Design

• Own and drive the architectural strategy and roadmap for Collaboration technologies, Gen AI, and Copilot technologies.
• Drive the implementation of solutions that introduce new technologies into Tesco in line with our technology strategy and principles.
• Support the standards and guidance for new technologies.
• Influence product roadmaps for the technology area.
• Contribute to commercial arrangements when dealing with technology vendors.
• Ensure that solutions improve the security baseline of the collaboration offerings.
• Work with infrastructure Architects, Product Managers, and third-party consultants to ensure alignment of the solution and product strategy.
• Manage the full project lifecycle, driving a solution from conception to operational handover.

Operations

• Keep technical skills up to date and track new technologies.
• Design with automation in mind, creating solutions that minimise the amount of hands-on activity needed to fix issues.
• Define, analyse, plan, forecast, measure, maintain, and improve all aspects of the availability of services.
• Explore, analyse, and identify opportunities for business and service improvement.
• Maintain awareness or knowledge of emerging technologies outside your specialism.
• Be aware of all high-impact changes and projects in Infrastructure Services and take proactive measures to ensure the stability of service.

Leadership & Potentials

Complementary Skills

• Collaborate with a wider area or teams to drive overall enterprise design.
• Demonstrate leadership qualities by coaching and mentoring others to achieve team objectives.
• Introduce new tools and methodologies when appropriate to simplify or increase the efficiency of development.
• Understand when new tools may not be appropriate.
• Introduce new technologies into Tesco as a product evangelist.
• Adapt to changes in technology or support scope.
• Prepare and maintain technical documents and presentations for systems engineering and system operations.
• Be proficient in spoken and written English and comfortable communicating with leaders and engineers.
• Have experience in designing and driving service improvement or projects that are large and complex.

Drive

• Have the drive to succeed and deliver, and to see beyond the formal boundaries of your role.
• Be willing to challenge others as well as yourself and take appropriate risks.
• Have the ability to bounce back and adapt to setbacks.

Judgment

• Anticipate and identify issues and opportunities quickly and respond with agility to changes.
• Identify the criticality of issues, understand the business impact, and liaise with the right teams to resolve the issues.
• Use a bigger picture perspective to approach issues and make decisions with an open mind.

Influence

• Be effective by showing humility, using challenge, and feedback to improve.
• Navigate effectively based on insight into the dynamics of the organization and the people around you.
• Be able to impact and motivate, as well as adapt your approach to connect with, respond to, and persuade others.

Technology Understanding

• Have expert-level knowledge of the M365 product stack and its associated productivity tools, including Microsoft management tools and licensing models.
• Have a solid background and experience with generative AI and Copilot solutions, including agents at scale.
• Have Domain Admin / Identity management experience at a large, complex global enterprise.
• Have expert-level knowledge of Power Platform and related technologies.
• Have solid experience with SharePoint.
• Have a deep understanding of data technologies, both on-premises and cloud.
• Have a deep understanding of data security, data archiving, data retention, data compliance, and data backup restore/recovery.
• Have exposure to VMWare and Azure virtual platform technologies.
• Have a general awareness of digital/modern workplace technologies.
• Have strong knowledge of Windows security and auditing, and up-to-date knowledge of Microsoft best practices around security practices and technologies.
• Have advanced PowerShell scripting and automation skills focused on automation in the Windows Infrastructure/Platform space.
• Have a good understanding of networking and firewall concepts.
• Have a critical and strategic mindset, able to articulate a technology vision and underpinning roadmap.

Finance & Commercials

• Understand and initiate proof of concepts and pilot activities.
• Be able to support business cases by evaluating suitable products for their technology and commercial impact on Tesco and assist the business team in making the right decision.
• Understand how budgeting and procurement processes work in Tesco and effectively apply this knowledge in planning and influencing product roadmaps.
• Be able to structure and present a technology business case/proposal.