Associate Service Manager
Tesla
Associate Service Manager
Job Description
Tesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.
Locations
- Orland Park, Illinois, United States
Salary
93,600 - 140,400 USD / yearly
Estimated Salary Rangemedium confidence
75,000 - 105,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- leadership experience in a service-focused industryintermediate
- leading teams and managing a diverse group of roles and responsibilitiesintermediate
- leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilitiesintermediate
- running complex processes using Lean or other techniquesintermediate
- technical acumenintermediate
- knowledge of all Tesla products, service systems, processes, and proceduresintermediate
Required Qualifications
- Bachelor’s degree or equivalent experience (experience)
- Prior leadership experience in a service-focused industry; automotive expertise is not required (experience)
- Experience leading teams and managing a diverse group of roles and responsibilities (experience)
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities (experience)
- Experience running complex processes using Lean or other techniques (experience)
- Valid driver’s license required (experience)
Responsibilities
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
Benefits
- general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- general: Family-building, fertility, adoption and surrogacy benefits
- general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
- general: Employee Assistance Program
- general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- general: Back-up childcare and parenting support resources
- general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- general: Weight Loss and Tobacco Cessation Programs
- general: Tesla Babies program
- general: Commuter benefits
- general: Employee discounts and perks program
Tags & Categories
Associate Service Manager
Tesla
Associate Service Manager
Job Description
Tesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.
Locations
- Orland Park, Illinois, United States
Salary
93,600 - 140,400 USD / yearly
Estimated Salary Rangemedium confidence
75,000 - 105,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- leadership experience in a service-focused industryintermediate
- leading teams and managing a diverse group of roles and responsibilitiesintermediate
- leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilitiesintermediate
- running complex processes using Lean or other techniquesintermediate
- technical acumenintermediate
- knowledge of all Tesla products, service systems, processes, and proceduresintermediate
Required Qualifications
- Bachelor’s degree or equivalent experience (experience)
- Prior leadership experience in a service-focused industry; automotive expertise is not required (experience)
- Experience leading teams and managing a diverse group of roles and responsibilities (experience)
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities (experience)
- Experience running complex processes using Lean or other techniques (experience)
- Valid driver’s license required (experience)
Responsibilities
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
Benefits
- general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- general: Family-building, fertility, adoption and surrogacy benefits
- general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
- general: Employee Assistance Program
- general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- general: Back-up childcare and parenting support resources
- general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- general: Weight Loss and Tobacco Cessation Programs
- general: Tesla Babies program
- general: Commuter benefits
- general: Employee discounts and perks program
Tags & Categories