Bilingual Technical Support Specialist
Tesla
Bilingual Technical Support Specialist
Job Description
Tesla Bilingual Energy Support Specialists handle a variety of customer issues for Residential Energy products while delivering on world class customer service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customer’s expectations. We're looking for a specialist that has the ability to help our customers in both English and Spanish.
Locations
- Henderson, Nevada, United States
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
50,000 - 65,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- technical call center experienceintermediate
- active-listening and verbal-communication skillsintermediate
- ability to empathize with the customerintermediate
- work in Windows and Microsoft office productsintermediate
- learning new software platformsintermediate
- speak both English and Spanishintermediate
Required Qualifications
- 1 year of technical call center experience with a proven record of excellent customer service (experience, 1 years)
- Strong active-listening and verbal-communication skills, with an ability to empathize with the customer (experience)
- Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms (experience)
- Ability to work independently, and be both creative and resourceful when presented with challenging situations (experience)
- The ability to speak both English and Spanish in a professional setting (experience)
Responsibilities
- Maintain Tesla’s high standards for integrity, customer service and professionalism in all interactions and communications
- Act as a subject matter expert and cultivate trust with the customer as their singular point of contact
- Increase levels of customer satisfaction by providing feedback for improvement to peers and management
- Partner with various Tesla departments to resolve customer concerns
- Stay up to date on the most current information and tools
- Adapt, remain flexible, and execute on feedback provided
Benefits
- general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- general: Family-building, fertility, adoption and surrogacy benefits
- general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
- general: Employee Assistance Program
- general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- general: Back-up childcare and parenting support resources
- general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- general: Weight Loss and Tobacco Cessation Programs
- general: Tesla Babies program
- general: Commuter benefits
- general: Employee discounts and perks program
Tags & Categories
Bilingual Technical Support Specialist
Tesla
Bilingual Technical Support Specialist
Job Description
Tesla Bilingual Energy Support Specialists handle a variety of customer issues for Residential Energy products while delivering on world class customer service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customer’s expectations. We're looking for a specialist that has the ability to help our customers in both English and Spanish.
Locations
- Henderson, Nevada, United States
Salary
Salary not disclosed
Estimated Salary Rangemedium confidence
50,000 - 65,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- technical call center experienceintermediate
- active-listening and verbal-communication skillsintermediate
- ability to empathize with the customerintermediate
- work in Windows and Microsoft office productsintermediate
- learning new software platformsintermediate
- speak both English and Spanishintermediate
Required Qualifications
- 1 year of technical call center experience with a proven record of excellent customer service (experience, 1 years)
- Strong active-listening and verbal-communication skills, with an ability to empathize with the customer (experience)
- Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms (experience)
- Ability to work independently, and be both creative and resourceful when presented with challenging situations (experience)
- The ability to speak both English and Spanish in a professional setting (experience)
Responsibilities
- Maintain Tesla’s high standards for integrity, customer service and professionalism in all interactions and communications
- Act as a subject matter expert and cultivate trust with the customer as their singular point of contact
- Increase levels of customer satisfaction by providing feedback for improvement to peers and management
- Partner with various Tesla departments to resolve customer concerns
- Stay up to date on the most current information and tools
- Adapt, remain flexible, and execute on feedback provided
Benefits
- general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- general: Family-building, fertility, adoption and surrogacy benefits
- general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
- general: Employee Assistance Program
- general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- general: Back-up childcare and parenting support resources
- general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- general: Weight Loss and Tobacco Cessation Programs
- general: Tesla Babies program
- general: Commuter benefits
- general: Employee discounts and perks program
Tags & Categories