Job Description

Locations

• Draper, Utah, United States

Salary

Skills Required

• customer-facing experienceintermediate
• customer service, educational, and communication skills (both written and oral)intermediate
• learn and educate customers on basic automotive features and technologiesintermediate
• navigating multiple internal systems, MS Office, and web-based applicationsintermediate
• continuous learningintermediate

Required Qualifications

• Minimum 2 years of relevant customer-facing experience (experience, 2 years)
• Exceptional customer service, educational, and communication skills (both written and oral) (experience)
• Ability to quickly learn and educate customers on basic automotive features and technologies (experience)
• Comfortable navigating multiple internal systems, MS Office, and web-based applications (experience)
• Flexibility in scheduling; ability to work varied shifts within operational hours of Mon-Sun 5am-10pm as business requires (experience)
• Enthusiasm for continuous learning and clear motivation to grow into more complex customer support roles at Tesla (experience)
• Must have a valid State ID or driver's license (experience)
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment (experience)

Responsibilities

• Deliver outstanding educational support via phone and chat, helping customers understand basic vehicle functions, information about the delivery process, and Tesla self-help resources
• Clearly guide customers toward available self-service tools, such as self-help websites and the Tesla app
• Conduct initial probing and basic troubleshooting to quickly assess customer concerns and resolve straightforward issues
• Utilize internal systems to effectively route calls and inquiries to appropriate departments or escalate based on defined criteria
• Accurately document interactions and customer data within Tesla’s CRM and Vehicle Support systems

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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