Job Description

Locations

• San Diego, California, United States

Salary

Skills Required

• proven track record of meeting or exceeding goals in a service-focused industryintermediate
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilitiesintermediate
• Excellent communication, time-management, and problem-solving skillsintermediate
• ethical execution of Tesla standardsintermediate
• Ability to develop collaborative relationshipsintermediate

Required Qualifications

• Bachelor’s degree or 2+ years equivalent experience, with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise is not required (experience, 2 years)
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities (experience)
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards (experience)
• Ability to develop collaborative relationships as a well-respected, trusted partner (experience)
• Ability to work evening hours, weekends, and holidays in a retail environment (experience)
• Valid driver’s license required (experience)
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment (experience)
• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license (experience)

Preferred Qualifications

• For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license (experience)

Responsibilities

• Lead Delivery Vehicle Preparation Team consisting of Vehicle Specialists and Documentation
• Assist in the planning, implementation, and follow-up of vehicle prep operational tasks and projects including but not limited to: vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
• Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
• Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
• Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
• Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
• Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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