Job Description

Locations

• Fremont, California, United States

Salary

Skills Required

• proficiency in mechanical/electrical systemsintermediate
• experience with diagnostic toolsintermediate
• experience with software interfacesintermediate
• familiarity with CADintermediate
• familiarity with PLCsintermediate
• familiarity with diagnostic softwareintermediate
• troubleshooting complex issuesintermediate
• problem-solvingintermediate
• analytical skillsintermediate
• creating technical documentationintermediate
• managing products through their lifecycleintermediate
• communicationintermediate
• interpersonal skillsintermediate
• train technical teamsintermediate
• collaborate across departmentsintermediate

Required Qualifications

• 3+ years of experience in a hands-on field support, technical support, or service engineering role, preferably in an automotive, manufacturing, or high-tech environment (experience, 3 years)
• A Bachelor's Degree in Mechanical Engineering, Electrical Engineering or equivalent experience (experience)
• Demonstrated expertise with mechanical/electrical systems, diagnostic tools, and software interfaces (e.g., familiarity with CAD, PLCs, or diagnostic software) (experience)
• A proven track record of troubleshooting complex issues under pressure with exceptional problem-solving and analytical skills (experience)
• Experience creating technical documentation and managing products through their lifecycle to provide teams with the information they need to succeed (experience)
• Exceptional communication and interpersonal skills, with the ability to effectively train technical teams and collaborate across departments (experience)
• Willingness to travel frequently and work flexible hours to support a global team (experience)

Responsibilities

• Drive Tooling Uptime: Proactively troubleshoot, diagnose, and resolve complex mechanical and electrical issues with service tooling to maximize operational readiness and minimize service downtime
• Be the Technical Expert: Serve as the primary point of contact for service technicians, providing expert-level support and managing field communications to disseminate critical updates and best practices
• Empower the Field: Develop and deliver world-class training programs on proper tool usage, safety protocols, and maintenance. Create and maintain clear, concise documentation, including user manuals, training materials, and technical guides
• Champion Field Feedback: Act as the critical link between our service teams and engineering, translating field insights into actionable improvements for next-generation tooling
• Optimize with Data: Analyze tooling utilization data to identify trends, optimize inventory, and drive strategic decisions on tool deployment and lifecycle management
• Manage Tooling Lifecycle: Own the Bill of Materials (BOM) for service tooling components and develop best practices for inventory tracking to ensure parts availability and cost-efficiency
• Provide On-Site Support: Travel to Tesla service locations globally to provide hands-on support, lead new tool implementation, and ensure operational excellence

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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