Job Description

Locations

• Las Vegas, Nevada, United States

Salary

Skills Required

• experience in sales or customer-facing rolesintermediate
• speak persuasively and confidentlyintermediate
• present technical informationintermediate
• excellent listening, reading, and communication skillsintermediate
• prioritize effectivelyintermediate
• handling shifting prioritiesintermediate
• work independentlyintermediate
• work in a team environmentintermediate
• proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)intermediate
• verbal and written customer serviceintermediate
• organization and time management skillsintermediate

Required Qualifications

• Experience in sales or customer-facing roles (experience)
• Ability to speak persuasively and confidently and able to present technical information in a way that is clear and accessible to a wide range of audiences (experience)
• Positive and energetic with professional and excellent customer service skills with excellent listening, reading, and communication skills (experience)
• Ability to prioritize effectively and handling shifting priorities while meeting deadlines (experience)
• Ability to work independently and in a team environment (experience)
• Ability to work evening hours, weekends, and holidays in an office environment (experience)
• Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation) (experience)
• Valid US Driver’s License and/or State ID must be obtained before hire date and ability to obtain DMV Salesperson’s License required. (Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination (experience)

Responsibilities

• Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chat
• Use top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metrics
• Assist clients in preparation for delivery post-order and maintain their enthusiasm to join the brand
• Proactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience
• Act as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchase
• Collaborate with fellow team members and departments to resolve complex issues and suggest improvements to better serve our customers
• Perform additional responsibilities as assigned to meet business needs

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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