Job Description

Locations

• Draper, Utah, United States

Salary

Skills Required

• expertise in insuranceintermediate
• program managementintermediate
• data analysisintermediate
• cross-functional leadershipintermediate
• experience in claims innovation or transformationintermediate
• evaluate and integrate new technologiesintermediate
• familiarity with analyticsintermediate
• automationintermediate
• AI toolsintermediate
• running complex programsintermediate
• managing budgetsintermediate
• overseeing cross-functional projectsintermediate
• influencing skillsintermediate
• creative thinkingintermediate
• complex problem-solvingintermediate
• understanding of customer needsintermediate
• AIintermediate
• machine learningintermediate
• automationintermediate
• claims data and analyticsintermediate

Required Qualifications

• A strong background in insurance, Insurtech, or financial services, with significant experience in claims innovation or transformation (experience)
• The ability to evaluate and integrate new technologies, including familiarity with analytics, automation, and AI tools (experience)
• Expertise in running complex programs, managing budgets, and overseeing cross-functional projects (experience)
• Humility, empathy, and strong influencing skills to gain trust and drive decisions without formal authority (experience)
• The ability to articulate a clear strategic vision and present actionable solutions to both technical and non-technical audiences (experience)
• An aptitude for creative thinking and complex problem-solving to address new challenges (experience)
• A deep understanding of customer needs and the use of that insight to drive innovation and enhance the customer experience (experience)

Responsibilities

• Develop a forward-looking innovation roadmap for the claims department and identify and evaluate emerging technologies like AI, machine learning, and automation
• Design, implement, and manage pilot programs or proof-of-concepts to test new technologies and business models. This includes defining success criteria and planning for expansion
• Work closely with teams across the company, such as engineering, product, data science, and claims operations, to develop and execute innovation strategies
• Analyze and enhance existing claims workflows to improve efficiency, accuracy, and effectiveness, providing recommendations for improvement
• Use claims data and analytics to identify trends, pinpoint opportunities for improvement, and create dashboards to track claims frequency, severity, and loss ratios
• Serve as the central point of contact for innovation programs, managing communications and facilitating decision-making among various stakeholders
• Stay current on industry, market, and technology trends to champion innovative claims processing approaches and techniques

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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