Job Description

Locations

• Draper, Utah, United States

Salary

Skills Required

• proficiency in computers and CRM software including Microsoft Suite and Outlookintermediate
• strong relationship management skillsintermediate
• ability to explain complex technical conceptsintermediate
• critical-thinking skillsintermediate
• effective time managementintermediate

Required Qualifications

• Experience in a fast-paced customer-facing role (experience)
• Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution (experience)
• Proficiency in computers and CRM software including Microsoft Suite and Outlook (experience)
• Ability to function autonomously, working independent of a support staff, in a fast-paced environment (experience)
• Strong relationship management skills and the ability to explain complex technical concepts (experience)
• Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion (experience)
• The applicant must have or be able to obtain a Home Improvement Salesperson license through: California Contractors State License Board, Connecticut Department of Consumer Protection, Maryland Department of Labor, Nassau County Department of Consumer Affairs, Suffolk County Government Department (experience)

Responsibilities

• Clearly outline and set expectations with customers assigned post order to ensure a great customer experience. This can be through a welcome phone call and responding to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat
• Manage personal calendar and CRM software to ensure all follow-up commitments are met
• Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions while interacting with internal energy departments to ensure accurate and timely action
• Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist
• Manage customer pipelines of 100+ daily, being able to pivot in forms of communication and using various software, dashboards and reports to progress projects forward
• Partner with Design Consultants to ensure customers understand who they will be interacting with
• Utilize various forms of communications for pro active outreach to customers, updating them on project status, and requesting that they action customer items to progress their project

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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