Job Description

Locations

• Urbandale, Iowa, United States

Salary

Salary not disclosed

Skills Required

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniquesintermediate
• Strong communication skillsintermediate
• Excellent problem-solving abilitiesintermediate
• Proficiency in Dealer Management System(s), Outlook, and MS Officeintermediate
• willingness to learn emerging automotive technologiesintermediate

Required Qualifications

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques (experience)
• Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner (experience)
• Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team (experience)
• Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations (experience)
• Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines (experience)
• Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies (experience)
• Valid driver’s license required (experience)

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
• Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible
• Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed
• Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail
• Conduct transactions, guide customers through corrections, and summarize repair work performed
• Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up
• Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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