Service Manager
Tesla
Service Manager
Job Description
At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world’s transition to sustainable energy.Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.
Locations
- Roswell, Georgia, United States
Salary
Estimated Salary Rangemedium confidence
85,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- leadership experience in a service-focused industryintermediate
- leading teams and managing a diverse group of roles and responsibilitiesintermediate
- leading field, technical repair, or manufacturing teamsintermediate
- running complex processes using Lean or other techniquesintermediate
- prioritization and time management skillsintermediate
- analytical thinkingintermediate
- hands-on problem-solvingintermediate
- customer-service mindsetintermediate
Required Qualifications
- Bachelor’s degree or equivalent experience (experience)
- Prior leadership experience in a service-focused industry; automotive expertise is not required (experience)
- Experience leading teams and managing a diverse group of roles and responsibilities (experience)
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities (experience)
- Experience running complex processes using Lean or other techniques (experience)
- Valid driver’s license required (experience)
Responsibilities
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
Benefits
- general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- general: Family-building, fertility, adoption and surrogacy benefits
- general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
- general: Employee Assistance Program
- general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- general: Back-up childcare and parenting support resources
- general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- general: Weight Loss and Tobacco Cessation Programs
- general: Tesla Babies program
- general: Commuter benefits
- general: Employee discounts and perks program
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Answer 10 quick questions to check your fit for Service Manager @ Tesla.
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Service Manager
Tesla
Service Manager
Job Description
At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world’s transition to sustainable energy.Our Service Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.
Locations
- Roswell, Georgia, United States
Salary
Estimated Salary Rangemedium confidence
85,000 - 120,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- leadership experience in a service-focused industryintermediate
- leading teams and managing a diverse group of roles and responsibilitiesintermediate
- leading field, technical repair, or manufacturing teamsintermediate
- running complex processes using Lean or other techniquesintermediate
- prioritization and time management skillsintermediate
- analytical thinkingintermediate
- hands-on problem-solvingintermediate
- customer-service mindsetintermediate
Required Qualifications
- Bachelor’s degree or equivalent experience (experience)
- Prior leadership experience in a service-focused industry; automotive expertise is not required (experience)
- Experience leading teams and managing a diverse group of roles and responsibilities (experience)
- Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities (experience)
- Experience running complex processes using Lean or other techniques (experience)
- Valid driver’s license required (experience)
Responsibilities
- Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
- Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
- Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
- Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
- Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
- Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
Benefits
- general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- general: Family-building, fertility, adoption and surrogacy benefits
- general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
- general: Employee Assistance Program
- general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- general: Back-up childcare and parenting support resources
- general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- general: Weight Loss and Tobacco Cessation Programs
- general: Tesla Babies program
- general: Commuter benefits
- general: Employee discounts and perks program
Tags & Categories
Answer 10 quick questions to check your fit for Service Manager @ Tesla.
10 Questions
~2 Minutes
Instant Score
Related Books and Jobs