Job Description

Locations

• Totowa, New Jersey, United States

Salary

Skills Required

• communicationintermediate
• time-managementintermediate
• problem-solvingintermediate
• interpersonalintermediate
• Microsoft Office Suiteintermediate

Required Qualifications

• Bachelor's Degree or equivalent experience (experience)
• Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required (experience, 3 years)
• Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards (experience)
• Excellent interpersonal and communication skills (experience)
• Able to work a flexible schedule, including weekday and weekend overtime (experience)
• Proficient with Microsoft Office Suite (experience)
• Valid driver’s license required (experience)

Preferred Qualifications

• Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required (experience, 3 years)

Responsibilities

• Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals
• Maintain appropriate shop records and inventories and manage smooth workflow in the service center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program
• Work with employees to manage schedules and resolve technical and personnel problems
• Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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