Job Description

Locations

• Palo Alto, California, United States

Salary

Skills Required

• technical program management or engineering leadership experienceintermediate
• process design and continuous improvementintermediate
• data and analysis skills (Excel, SQL, Python)intermediate
• building dashboards and automationintermediate
• Jira/Confluence or equivalent program management toolsintermediate
• communication and stakeholder management skillsintermediate
• ROI modeling and cost-benefit analyses (CBA)intermediate
• automation, AI/MLintermediate

Required Qualifications

• 6+ years of technical program management or engineering leadership experience in complex, cross-functional environments (experience, 6 years)
• Strong operational rigor: resource allocation, risk identification, dependency management, and execution governance (experience)
• Proven experience in process design and continuous improvement, scaling workflows and tools for global teams (experience)
• Hands-on data and analysis skills (Excel, SQL, Python, or equivalent) with experience building dashboards and automation (experience)
• Proficiency with Jira/Confluence or equivalent program management tools (experience)
• Exceptional communication and stakeholder management skills; able to influence without authority, align executives, and drive clarity across diverse teams (experience)

Responsibilities

• Lead a portfolio of large-scale, multi-region service campaigns from inception to closure, ensuring on-time, first-time-right execution while balancing priorities, resources, and fleet-level risks
• Drive cross-functional alignment with Engineering, Compliance, Policy, Service Ops, Field Service, and Materials to define scope, risks, and rollout strategies
• Build live dashboards and automated reporting pipelines to provide visibility into campaign impact and execution efficiency
• Conduct ROI modeling and cost-benefit analyses (CBA) to evaluate program effectiveness, guide prioritization, and optimize resource allocation
• Establish scalable governance structures, escalation pathways, and lessons-learned frameworks to codify best practices
• Continuously innovate on campaign processes by integrating automation, AI/ML, and global best practices

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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