Job Description

Locations

• AUSTIN, Texas, United States

Salary

Skills Required

• Knowledge of federal and state disability laws, specifically ADA, FEHA, FMLA, and workers’ compensation laws/regulationsintermediate
• Experience conducting the interactive accommodation process and handling complex employee casesintermediate
• Strong case management, organizational, and documentation skillsintermediate

Required Qualifications

• Bachelor's Degree in Business Administration, Human Resource Management, Insurance or Risk Management, or equivalent experience (experience)
• Problem-solving mindset with the ability to evaluate, organize and manage multiple priorities, and effectively follow up in a fast-paced environment to balance employee needs and business operations (experience)
• Strong case management, organizational, and documentation skills (experience)

Responsibilities

• Serve as the employee’s primary point of contact throughout the initial stages of the claims process, providing guidance on treatment expectations and modified duty opportunities
• Coordinate and track the Alternate Job Search (AJS) process by engaging employees with permanent work restrictions, identifying suitable roles, documenting outreach efforts, and ensuring accountability within established program timelines
• Manage medical-only claims proactively by monitoring ongoing treatment, validating work status reports, and escalating complex or potential lost-time cases
• Administer workers’ compensation leaves in alignment with internal policy and jurisdictional requirements, ensuring accurate documentation, leave coding, and communication with impacted stakeholders throughout the duration of the leave
• Proactively communicate with employees, claims adjusters, HR partners, and department supervisors to ensure clear expectations are set, work restrictions are clear and ongoing accommodations are feasible
• Organize cases by documenting all relevant communications, status updates, and actions, while also tracking key metrics and trends to support data-driven reporting and continuous process improvement across the program

Benefits

• general: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• general: Family-building, fertility, adoption and surrogacy benefits
• general: Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• general: Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• general: Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• general: 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• general: Company paid Basic Life, AD&D, short-term and long-term disability insurance
• general: Employee Assistance Program
• general: Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• general: Back-up childcare and parenting support resources
• general: Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• general: Weight Loss and Tobacco Cessation Programs
• general: Tesla Babies program
• general: Commuter benefits
• general: Employee discounts and perks program

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