Customer Engagement Manager
Thales
Customer Engagement Manager
Job Description
MISSIONS & RESPONSIBILITIES
-Promotes and sells a dedicated portfolio for potential opportunities
-Takes in orders (sales function), through actions ranging from pre-sales in cooperation with the KAMs/CDs and Business Development teams, up to the end stages of sales finalization;
-In charge of summarizing and monitoring sales forecasts;
-Promotes and sells a dedicated portfolio. Manages the overall sale process including, change requests and partners;
-Runs sales teams and ensures that the necessary interaction takes place with the Countries, in particular through Opportunity pipeline Reviews, Sitcom meetings and Business Forums;
-Supports the definition of the sales strategy for a project or, more broadly speaking, the sales approach in relation to a specific customer, working in conjunction with the KAM or CD;
-Ensures customer satisfaction in cooperation with the KAM, through appropriate initiatives, addressing problems and complaints on a case-by-case basis;
-Captures information on aspects such as risks & opportunities, marketing and sales to share in the Unit ( incl. with Bid/project teams), develops awareness of customer environment
-Manages the team including the ability to anticipate forecast ….
-Able to successfully negotiate the terms of an agreement and close sales in line with expectations
DECISIONS OWNED / KEY DELIVERABLES
-Mandate of the gate (=head of sales, decision co-owned)
-OI target proposal
-Gate 1 (When no CL)
-Executive Summary
-Commercial strategy
KEY INTERACTIONS
-Account Team
-Bids and Capture teams
-Sales Operations
-Finance
-Quality & Customer Satisfaction
-Legal
-BL Stakeholders
SKILLS & EXPERIENCE REQUIRED
-Listening, empathy
-Ability to adapt the offer to customer needs
-Resilience
-Negotiation
-Closing skills
KPIs
-OI
-GMOI & AGM
-Pipeline accuracy
-Pipeline growth on sales perimeter (BD KPI as well)
Locations
- Ras Bufontas Free Zone, PO Box 14266
Salary
120,000 - 180,000 QAR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Listeningintermediate
- Empathyintermediate
- Ability to adapt the offer to customer needsintermediate
- Resilienceintermediate
- Negotiationintermediate
- Closing skillsintermediate
- Sales forecasting and monitoringintermediate
- Team managementintermediate
- Customer satisfaction managementintermediate
- Risk and opportunity identificationintermediate
- Pipeline management and growthintermediate
Required Qualifications
- Experience in promoting and selling dedicated portfolios for potential opportunities (experience)
- Proven track record in managing overall sales processes including pre-sales, change requests, and partners (experience)
- Ability to run sales teams and conduct Opportunity pipeline Reviews, Sitcom meetings, and Business Forums (experience)
- Experience in supporting sales strategy definition for projects or specific customers (experience)
- Skills in capturing risks, opportunities, marketing, and sales information (experience)
Preferred Qualifications
- Background in defense, security, or aerospace industry (experience)
- Experience in Middle East markets, particularly Qatar (experience)
- Knowledge of radiocommunications, networks, cybersecurity, or related technologies (experience)
- Prior involvement in major projects like urban rail or airport systems (experience)
- Familiarity with Thales products and services (experience)
Responsibilities
- Promotes and sells a dedicated portfolio for potential opportunities
- Manages the overall sales process including pre-sales, orders, change requests, and partners
- Summarizes and monitors sales forecasts
- Runs sales teams and ensures interaction with Countries through reviews and meetings
- Supports definition of sales strategy in conjunction with KAM or CD
- Ensures customer satisfaction by addressing problems and complaints
- Captures and shares information on risks, opportunities, and customer environment
- Negotiates terms of agreements and closes sales
Benefits
- general: Careers with mobility policy enabling development at home and abroad
- general: Opportunity to work in existing expertise or branch into new fields
- general: Part of a global company with 80,000 employees in 68 countries
- general: Embracing flexibility as a smarter way of working
- general: Rapidly growing presence in Qatar and Middle East
Tags & Categories
Answer 10 quick questions to check your fit for Customer Engagement Manager @ Thales.
Related Books and Jobs
Customer Engagement Manager
Thales
Customer Engagement Manager
Job Description
MISSIONS & RESPONSIBILITIES
-Promotes and sells a dedicated portfolio for potential opportunities
-Takes in orders (sales function), through actions ranging from pre-sales in cooperation with the KAMs/CDs and Business Development teams, up to the end stages of sales finalization;
-In charge of summarizing and monitoring sales forecasts;
-Promotes and sells a dedicated portfolio. Manages the overall sale process including, change requests and partners;
-Runs sales teams and ensures that the necessary interaction takes place with the Countries, in particular through Opportunity pipeline Reviews, Sitcom meetings and Business Forums;
-Supports the definition of the sales strategy for a project or, more broadly speaking, the sales approach in relation to a specific customer, working in conjunction with the KAM or CD;
-Ensures customer satisfaction in cooperation with the KAM, through appropriate initiatives, addressing problems and complaints on a case-by-case basis;
-Captures information on aspects such as risks & opportunities, marketing and sales to share in the Unit ( incl. with Bid/project teams), develops awareness of customer environment
-Manages the team including the ability to anticipate forecast ….
-Able to successfully negotiate the terms of an agreement and close sales in line with expectations
DECISIONS OWNED / KEY DELIVERABLES
-Mandate of the gate (=head of sales, decision co-owned)
-OI target proposal
-Gate 1 (When no CL)
-Executive Summary
-Commercial strategy
KEY INTERACTIONS
-Account Team
-Bids and Capture teams
-Sales Operations
-Finance
-Quality & Customer Satisfaction
-Legal
-BL Stakeholders
SKILLS & EXPERIENCE REQUIRED
-Listening, empathy
-Ability to adapt the offer to customer needs
-Resilience
-Negotiation
-Closing skills
KPIs
-OI
-GMOI & AGM
-Pipeline accuracy
-Pipeline growth on sales perimeter (BD KPI as well)
Locations
- Ras Bufontas Free Zone, PO Box 14266
Salary
120,000 - 180,000 QAR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Listeningintermediate
- Empathyintermediate
- Ability to adapt the offer to customer needsintermediate
- Resilienceintermediate
- Negotiationintermediate
- Closing skillsintermediate
- Sales forecasting and monitoringintermediate
- Team managementintermediate
- Customer satisfaction managementintermediate
- Risk and opportunity identificationintermediate
- Pipeline management and growthintermediate
Required Qualifications
- Experience in promoting and selling dedicated portfolios for potential opportunities (experience)
- Proven track record in managing overall sales processes including pre-sales, change requests, and partners (experience)
- Ability to run sales teams and conduct Opportunity pipeline Reviews, Sitcom meetings, and Business Forums (experience)
- Experience in supporting sales strategy definition for projects or specific customers (experience)
- Skills in capturing risks, opportunities, marketing, and sales information (experience)
Preferred Qualifications
- Background in defense, security, or aerospace industry (experience)
- Experience in Middle East markets, particularly Qatar (experience)
- Knowledge of radiocommunications, networks, cybersecurity, or related technologies (experience)
- Prior involvement in major projects like urban rail or airport systems (experience)
- Familiarity with Thales products and services (experience)
Responsibilities
- Promotes and sells a dedicated portfolio for potential opportunities
- Manages the overall sales process including pre-sales, orders, change requests, and partners
- Summarizes and monitors sales forecasts
- Runs sales teams and ensures interaction with Countries through reviews and meetings
- Supports definition of sales strategy in conjunction with KAM or CD
- Ensures customer satisfaction by addressing problems and complaints
- Captures and shares information on risks, opportunities, and customer environment
- Negotiates terms of agreements and closes sales
Benefits
- general: Careers with mobility policy enabling development at home and abroad
- general: Opportunity to work in existing expertise or branch into new fields
- general: Part of a global company with 80,000 employees in 68 countries
- general: Embracing flexibility as a smarter way of working
- general: Rapidly growing presence in Qatar and Middle East
Tags & Categories
Answer 10 quick questions to check your fit for Customer Engagement Manager @ Thales.
Related Books and Jobs